Customer Support Service

LAMARCO KINARD

PROFESSIONAL SUMMARY

**+ years of extensive experience in collaborating closely with business teams and prospective clients to assess needs, acquire data and configure products to the business needs.

Comprehensive experience managing teams and multiple projects with a strong customer focus while effectively delegating tasks, motivating team members to achieve on-time project completion.

Problem solving, data collection, and confirmation, of vendors completion

Have worked on SAP, G=SharePoint, outlook 365, Excel Microsoft Access.

SKILLS

SAP, Microsoft Access, DocuSign, Office, Excel, EDI, Lotus Notes, Ariba, PowerPoint, SharePoint, AS400, JD Edwards, Clarify, Outlook, Email, Internet

EDUCATION

Bachelors of Chemistry (1996- 2000) Benedict College Columbia, SC

Network Information Systems (2009-2011) Devry University Atlanta, GA

PROFESSIONAL EXPERIENCE

Buyer

WestRock Atlanta, GA. May 2019 to Present

Work both independently and with the business unit team to improve the forecasting strategy and coordinate new product demand and customer and seasonal changes into inventory needs.

Short and long-term inventory planning that optimizes inventory levels, plant efficiency, costs and service levels. includes participating in a collaborative, cross functional,

Sales Planning process; measuring and developing actionable improvement plans for key performance metrics.

Provide short-term plan adjustments as necessary in response to unexpected events.

Cost and pricing analysis applies for each SKU, Roll, labor, and market in SAP

Create metrics scorecards and reporting solutions.

Manage inventory health – slow moving and discontinued tons

Utilize Costpoint to submit production hours, manage human resource capabilities pertaining to accrued time and benefits within the organization.

Reconcile plant demand with manufacturing and distribution capabilities, enabling a rapid response to changing requirements.

Advise Contractors, Civil Engineers, and General Contractors of RFP’s revision

Adjust budgets and balances when projects have been completed or circumstances arise

Manage projects to ensure compliance within contract guidelines

Develop a clear understanding of the plant’s supply chain and effectively managing inventory within that supply chain, which includes managing inventory levels to plant floor and receiving capacity.

Understand the market conditions for our products, including how financial and customer pressures are continuous factors affecting service to both internal and external customers.

Utilize the related planning systems to support inventory planning and positioning.

Coordinate seasonal SKU planning and assist plants with forecasting strategy and new products.

Identify and communicate inventory and service risks related to forecast changes or demand variability.

Maintain, review and update monthly inputs used to calculate safety stocks and inventory targets.

Anticipate plant requirements and integrate those requirements into WestRocks' supply chain practices.

Infosys, Atlanta, GA Jul 2018 – May 2019

Business Analyst/ Procurement Pricing Analyst

Revising, creating, and placing Purchase orders in SAP

Scheduling shipment from vendors warehouse to Aerospace customers

Forecasting and planning material movement for customers

Generating reports inventory, warehouse distribution

Freight Forward communication for shipments of cargo deliveries and negotiating pricing

Managing and negotiating pricing strategy between vendors and customers contracts

Schedule meeting with sales team to ensure compliance of products and contracts

Review contracts and RFQ’s and align with standard pricing strategies and procedures

Create requisitions for shipments and service orders in Oracle BI

Communicating with suppliers to move shipments

Skype Meeting communication via remote app

Analyze Supplier metrics and scorecard for shipping and support analysis

Research parts and materials for RMA, Invoices, and Payment, IDOCS, EXI

Z3 Professional Services/US Foods Dec 2011 – Apr 2018

Procurement Analyst Lead

Communicates with customers to process orders via SAP application

Create Purchase Orders via SAP

Corrects cost for products and maintain vendor pricing for customers in Excel reporting

Monitor supplier’s scorecards and maintain updates

Provide ETA and availability of products when arriving to warehouse in SAP

Scheduled and arrange delivery of freight and shipping for domestic and international customers

Administer AP functions when crediting invoices and adjusting fees

Quoting pricing for product and assisting clients via web portal

Maintain all supporting program documentation to ensure sufficient vendor documentation exists to support all vendor allowance, billing, and income allocation

Assist in the research of vendor invoice disputes; applying credit to accounts

Planning of materials and allocating inventory from warehouses

Revise pricing for materials referencing quotes and contracts between vendors and customers

Crawford & Company Dunwoody, GA Oct 2010 – Mar 2012

Call Center Supervisor

Handled irate Gulf Coast Claims Facility hazardous insurance customers when calls where escalated and could not be resolved

Scheduled meetings with teams and managers to increase great results for quality calls

Monitored calls of teams to assure proper call flow of calls (100+) and providing standard procedures.

Reviewed claims for the oil spills and provided ETA for deadline of submittal

Provided ETA to GCCF customers as to when their claims will be paid or status of insurance claims.

Purchasing Agent/Logistics Coordinator (01/01-10/10) Siemens Mobile Comm Dunwoody, GA

Prepared quarterly inventory reports and resolved customer complaints

Communicated with warehouse personnel to track freight that were delivered.

Generated reports in Excel, Access, and Word research files.

Revised Purchase Orders in SAPR3 to ensure accuracy for accounting and order management.

Coordinated Net Meetings with technical support to resolve critical EDI errors.

Quoted clients rates for routing orders that were scheduled to deliver by phone, email, or fax.

Managing and dispatch domestic and international freight and administration to all charge backs and credit

Communicated with vendors and warehouse ETA or movement of products

Created Siemens product numbers when research for product or merchandise is not valid

Negotiated contracts with clients and vendors; supplying pricing and availability of freight.

Siemens Mobile Comm Dunwoody, GA Jan 2001 – Dec 2010

Purchasing Agent/Logistics Coordinator

Prepared quarterly inventory reports and resolved customer complaints

Communicated with warehouse personnel to track freight that were delivered.

Generated reports in Excel, Access, and Word research files.

Revised Purchase Orders in SAPR3 to ensure accuracy for accounting and order management.

Coordinated Net Meetings with technical support to resolve critical EDI errors.

Quoted clients rates for routing orders that were scheduled to deliver by phone, email, or fax.

Managing and dispatch domestic and international freight and administration to all charge backs and credit

Communicated with vendors and warehouse ETA or movement of products

Created Siemens product numbers when research for product or merchandise is not valid

Negotiated contracts with clients and vendors; supplying pricing and availability of freight.

Siemens, Charlotte, NC Sep 1995 – Dec 2000

Purchasing Agent

Processed purchase orders for stores through the Ariba and SAP system.

Discussed with store Managers availability of products.

Monitored various calls for employees to assure quality was being performed or issued. Corrected pricing and quotes also verified product description

Discussed distribution options with Home Depot store associates.

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