Phlebotomist, Patient Care Customer Service

MCDONOUGH, US, ***** • *************@*****.*** • 470-***-****

DEASIA DENHAM

Phlebotomist

PROFESSIONAL SUMMARY

Phlebotomist with 2+ years of experience, Skilled in venipuncture, specimen handling, and conflict resolution, ensuring a seamless and compassionate patient experience. Committed to advancing healthcare delivery by ensuring strong customer service and data entry skills to optimize workflow and improve patient satisfaction.

EMPLOYMENT HISTORY

SERVER

ChilisMcDonough, GA

Manage multiple tables efficiently, enhancing service quality and guest satisfaction.

Serve food and beverages promptly, ensuring personalized attention to each customer.

Utilize POS system for accurate order placement and billing, fostering seamless transactions.

Collaborate with team during peak hours, optimizing workflow and guest experiences.

Maintain a clean dining area, contributing to an inviting atmosphere for patrons.

PHLEBOTOMIST

Phoebe PutneyAlbany ga

Collect blood samples, ensuring patient comfort and safety.

Reduced patient wait time by optimizing workflow.

Proficient in venipuncture and capillary techniques.

Resolved sampling issues swiftly, maintaining accuracy.

Enhanced lab efficiency through effective collaboration.

VOLUNTEER

Nursing HomeMcDonough GA

Help Assist residents with daily activities, enhancing their quality of life through compassionate

Support nursing staff by maintaining a clean and safe environment, ensuring compliance with health standards.

Facilitate communication between residents and families, fostering a supportive community atmosphere.

Provided compassionate care to residents, fostering a warm environment that enhanced their overall well-being and satisfaction.

CUSTOMER SERVICE CASHIER

PublixMcDonough, GA

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Processed customer orders and accurately handled payment transactions.

• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

• Met customer service goals and exceeded customer expectations.

EDUCATION

DIPLOMA

Eagles Landing High SchoolMcDonough, GA

CERTIFIED PHLEBOTOMIST

CLPhlebotomy

BLS CERTIFICATION

SKILLS

Customer Service, Data Entry, Conflict Resolution, Specimen handling (Experienced), Venipuncture (Expert), .

REFERENCES

Angelys Salazar, Phoebe Putney 470-***-****); Valencia Johnson, Nursing Home 850-***-****).

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