Customer Service Office Manager for a health care company.
Resume:
CONTACT
****.*******@*****.***
RUTH R. COVEY
Medical Office Manager
PROFILE
I am a dedicated healthcare professional with extensive experience in patient safety, compliance, and advocacy. Skilled in identifying risks, implementing safety protocols, and ensuring adherence to healthcare regulations, I have a strong ability to collaborate with interdisciplinary teams to enhance patient outcomes and promote a culture of safety and inclusion. I am seeking a remote position as a Patient Safety Advocate to leverage expertise in improving patient care standards and regulatory compliance. WORK EXPERIENCE
AUGUST 2007-PRESENT LHC GROUP, MISSISSIPPI HOMECARE BUSINESS MANAGER Maintain HR files, processing new hires, training all new employees, obtaining up to date renewable credentials from all the clinicians, responsible for accurate payroll, kept up to date requirements in administrative binder as required by Medicare and state regulations, ran and managed day to day operations of branch office, responsible for scheduling of field staff, processes incoming referrals, performed end of episode audits for billing, worked outstanding orders as needed and sent for signatures within 30 days as required by CMS, supervised other office staff to include annual evaluations and necessary disciplinary actions, handled patient and MD complaints, and much more.
1996-2005 ASSISTANT BRANCH MANAGER
Overseeing daily banking operations including loan processing, teller transactions, and cash balancing. I assessed and processed loan applications, making informed approval or denial decisions. I ensured accuracy in balancing tills and provided exceptional customer service, contributing to efficient branch operations and financial integrity.
EDUCATION HISTORY
ASSOCIATES OF HOSPITALITY
MANAGEMENT - 1989
MISSISSIPPI GULF COAST COMM. COLLEGE
10+ YEARS EXPERIENCE:
Microsoft
Word/Outlook/Excel/
Medical office management
Business Management
ICD-10
Office Management
Human Resources
Customer service
Medical Records
Business Development
Banking (8 years)
Supervising/Directing
Epic
Data collection
Office management
SKILLS
Critical thinking & Decision-
Making
Policy Development &
Compliance Monitoring
Conflict Resolution
Problem-Solving
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