Customer Service Representative
Resume:
Jennifer Cvitonavich
840-***-**** • **********@***.***
Objective
I am an experienced and skilled professional seeking to fill an executive, productive, fast-paced position in a company that will help me to learn, also allowing me to show my knowledge. A position I can be loyal to, while also being appreciated in my role in their company. I am dedicated, determined, punctual and reliable. I can work best under pressure and in stressful environments. I can also work good in calm and peaceful surroundings. I am a team player and trainable. I listen good and I am assertive to give suggestions, ideas and solutions for problem solving. I am also capable of working in a position where I have to make sole decisions and not have to be under a supervisor’s direction all the time. I’m friendly and love working with people, have excellent customer service skills. I am computer literate and have knowledge to common electronic things such as, printers, copiers, and scanners, mail machines, laminators and various things, as well as various computer software. I would be a good asset to a company willing to add me to their success, since I am a hard working person and put my all in my work. I show up early and am able and willing to any days and any shifts available. I’m very flexible and I am also willing to work weekends and holidays. I look forward to helping make your company a success and filling my role in employment with satisfaction.
Work Experience
Customer Service Representative and Escrow Assistant. December 2002 - August 2008
North American Title and Escrow Company, Palm Desert, CA
Managed my own department that covered three local offices, covered five counties.
I did all the customer service requests for those offices and other title companies needing my services.
Opened all title reports and when escrow closed I sent the new title policies to the new buyers.
Ordered all office products and all our company’s promotional items for prospective clients. I did
All the word processing for new escrows, obtained the necessary documents, downloaded the loan documents, I even signed loan documents with some clients. I ordered demands for the file, sent all the opening paperwork To buyer, seller, their agents and to the loan officer or broker. Answered all phones and directed those calls to the right escrow officers or their assistants. I had a lot of responsibilities to fulfill with that company.
Customer Service Representative and Cashier February 2008 - September 2008
Coldwater Creek, Palm Desert, CA
I was the main cashier and took phone orders. I also worked the sales floor, did the back room stocking, ordered what we needed in inventory. Stocked the shelves in the store. Welcomed customers and would tell them about our sales and promotions, and also about our products. I had to sell our items without being on a commission pay base. Worked at the dressing rooms and would have to get other items in other sizes or suggest other items of clothing that was similar if we didn’t have that particular size in that desired item. It was a fast paced environment and I loved our customers.
Stocking Assistant Sep 2008 - January 2009
Cost Plus World Market
I took boxes off of pallets opened them and would separate items and place them in the departments they would go in. Stocked the shelves with the new merchandise. It was a new store opening, so I had to organize promotional items and stage the end caps, it also being around Christmas time, other items came into play that I would have to dress up. This was a seasonal position.
Co-Owner, Office Manager March 2008 - Present Desert Patio and Awning Company, La Quinta, CA
I answered the phone and took orders, did all the financials, bookkeeping and accounting.
I ordered products for new jobs we got. I called the city the jobs were in and ordered permits.
Talked to various contractors and sub-contractors to check when other jobs would be completed Such as concrete, swimming pools, landscapers, before or after we installed our patios and awnings. Also I talked to our customers on various occasions for various things. I co-owned this company and still do, I made bank deposits, withdrawals and money transfers.
Caregiver January 2013 - July 2022
Colton, CA
I ran errands, picked up medications. I would order medications over the phone when they needed to be refilled. I paid bills, in person, online and over the phone. I bathed my client, changed their diapers, changed her clothing, her bedding, took her to the doctor. I ordered the necessary items she needed. I did wound treatment and checked vitals. Prepared meals, did laundry and cleaned the house.
References
Education
College of the Desert
September 2001 - January 2002 (Fall Semester)
Received 13 Early Childhood Education credits.
Received certification for First Aid and CPR. Top student in my English 1A class.
Madera Adult School
Spring semester of 2012
Studied and received my GED.
Other Activities
I enjoy baking, swimming, traveling, listening to music and enjoying a good suspenseful novel on a quiet evening, with my much loved family member, my Egyptian Mau cat, Tiger, on my lap.
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