Customer Service Real Estate
Resume:
Emelia Rodriguez
San Jacinto, CA *****
**************@*****.***
Professional Summary
Dedicated and results-oriented customer service professional with a passion for exceeding customer expectations. Seeking a challenging role in a dynamic organization where I can leverage my exceptional communication skills, problem-solving abilities, and commitment to delivering outstanding customer experiences. Eager to contribute my expertise in Escrow and Real Estate to enhance customer satisfaction and contribute to the company’s success. Authorized to work in the US for any employer
Work Experience
Title Curative Lead
The Mortgage Law Firm-Temecula, CA
November 2024 to Present
• Conduct in-depth title examinations to identify and resolve title issues.
• Collaborate with legal professionals, clients, and other parties to resolve complex title problems.
• Review and analyze legal documents, ensuring compliance with regulatory requirements.
• Maintain accurate and detailed records of title curative processes.
• Implemented effective communication strategies to foster collaboration and improve team productivity
• Monitored team performance and provided regular feedback to drive continuous improvement
• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
• Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities Bankruptcy Specialist
The Mortgage Law Firm-Temecula, CA
March 2024 to November 2024
• Managed a high-volume caseload of bankruptcy cases, consistently meeting deadlines and maintaining accurate case records
• Collaborated with clients to gather necessary financial information for bankruptcy filings
• Drafted correspondence to creditors, trustees, and other parties involved in the bankruptcy process
• Reviewed creditor claims for accuracy and validity during the proof of claim process Title Curative Specialist
The Mortgage Law Firm-Temecula, CA
April 2023 to April 2024
• Maintained a high level of attention to detail while examining title abstracts for any potential issues or discrepancies
• Identified potential risks associated with titles through comprehensive analysis of recorded documents
• Provided guidance on curative actions required for resolving defects found during the examination process
• Conducted thorough research and analysis of property records to determine ownership, liens, encumbrances, and other relevant information
Escrow Officer
Ticor Title Company of California-Carlsbad, CA
April 2021 to March 2023
• Prepare Settlement Statements and interface with Realtor, Lenders, Mortgage Brokers, Dealers, Manufacturers, Buyer and sellers.
• Managed communication with clients, lenders, real estate agents, and other parties involved in the escrow process
• Utilized specialized software (e.g., RBJ) proficiently to facilitate efficient processing of escrow transactions
• Successful closings for various types of real estate transactions including residential, mobile home, and refinances
Jr. Escrow Officer
M & M Escrow Company-San Marcos, CA
December 2019 to April 2021
• Collected and reviewed existing escrow documents.
• Completed closing transactions and reviewed and completed executed loan documents.
• Completed filing of documents and prepared final closing agreements for the title. Escrow Assistant
M & M Escrow Company-San Marcos, CA
February 2018 to December 2019
• Possess good customer service skills when working with the clients.
• Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner.
• Maintain open communication with team members and team leader. Education
The Escrow training institute
January 2015 to December 2022
Trade school in Medical Assisting
UEI College - San Marcos, CA
June 2021 to May 2022
Skills
• Customer Service (10+ years)
• Microsoft Office
• Document review (8 years)
• Microsoft Outlook
• Data entry
• Time management
• Department of Housing Documents (7 years)
• Organizational skills
• Escrow Procedure (4 years)
• Communication (10+ years)
• Communication skills
• Leadership
• Account management
• Accounting
• English
• Cash handling
• Typing
• Attention to detail
• Microsoft Word
• Detail Oriented (7 years)
• Cash register
• Accuracy
• Accounts payable
• Sales
• Escrow
• Computer skills
• Supervising experience
• Microsoft Excel
Certifications and Licenses
Driver's License
January 2023 to January 2028
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