A Team West Palm
Resume:
West Palm Beach, FL *****
Phone 561-***-****
**********@*****.***
AGATHE MARCELLUS YOCUM
Summary
Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the facility with the best use of my dedication, determination and resourcefulness, to obtain a position in this company within a team oriented setting that will utilize my skills, education, and experience. Superb mathematical acumen with strong work ethic and ability to work well in a team self-motivated and focused on achieving top results for business and customers. Enthusiastic and motivated individual with a strong work ethic. Ability to generate a positive attitude independently or in team environment. Capable of adapting to any situation and working with diverse groups of people.
Education
2000 - 2002 NORTHWOOD UNIVERSITY, GRADUATED
(BA) BUSINESS MANAGEMENT
1998-1999 KISER UNIVERSITY, GRADUATED
Associate of Science in Business Management Administrative
.
Certification
2016: Top GM in the south Florida.
2016: Top CEE in the south Florida
2021: Certificate of excellence, Dave’s way Restaurant manager
Diplomas and Certifications
Basic Management Wendy’s
GM Core Management Wendy’s
Assistant Manager Program Wendy’s
Basic Management Development Wendy’s
Intermediate Management Development Wendy’s
Advanced Management Operations Course Wendy’s
Work experience
July 05,2000 to current Wendy’s International West Palm Beach, FL
General Manager
Manage daily operations of a 1.5 million annual business and a staff of 48 people including four salaried managers and 6 Shift managers.
Responsible for increasing sales and profitability and decreasing expenses
Increased gross margin by 25% and net contribution by 105% on
a 3% sales increases.
Developed a system to support the growth of the branch from 1.5 million volumes to a 2 million annual volume.
Coordinate training and teamwork with managers and employees.
Management Duties
Ensure compliance with all federal, state and local employment laws.
Use approved interviewing tools to identify qualified applicants who positively reflect the store image.
Ensure the execution of the restaurant’s overall Human Resources programs, and ensure proper staffing levels are achieved.
Hire, terminate and train managers, handle employee relations.
Relate professionally to staff and co-workers at all levels.
Work effectively in a variety of arenas requiring creative, innovative thinking.
Role modeling training and coaching of leadership, problem solving.
Resolve performance issues with other managers and crew.
Execute customer relations including management interaction with the customers.
Successfully handle difficult customers and co-workers.
Manage employee files. Conduct managers’ meetings to communicate.
Manage sales goals versus budget; manage profit versus budget.
Manage food, labor and paper cost and other controllable expenses.
Monitor food product quality, makes sure food safety procedures are executed according to company policy.
Ensure procedures of the control of cash.
Complete all administrative requirements and reports.
Maintain safe working conditions.
Language
Bilingual English, and Creole
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