Human Resources Customer Service

VINCENT KRUSE

Chicago, IL *****

708-***-**** - *********@*****.***

PROFILE

EXPERIENCE

Kelly Services - Recruiter – Virtual, USA July 2021 – March 2024

■Screen, interview and submit qualified candidates to Recruiters and/or Hiring Managers

■Help keep candidates warm during the interview process and manage candidate inquires as needed

■When needed, interact with, and communicate candidate updates to Recruiting Team, Hiring Managers, Human Resources Team, and other key partners

■Provide “white glove” customer service and build relationships that ensure the Recruiter and the Client is happy

■Routinely meet with Recruiters to benchmark candidates, share market data, and adjust strategy.

■Participate in strategic sourcing activities and build networks across all channels utilizing all methodologies available when required – Indeed, Monster, FactoryFix, LinkedIn.

■Enter and manage candidate activity in the Applicant Tracking System in a timely manner.

United Airlines – Senior Pilot Crew Scheduler – Chicago, IL Sept 2015 – Nov 2020

■Became subject matter expert in Federal Aviation Administration (FAA) regulations and laws addressing provisions in pilot contract and FAR 117

■Comply with all regulatory/legal requirements and company policies

■Used expertise in labor contracts and regulations to develop staffing and flight schedules for pilots to avoid any union violations

■Reassigned pilots and flight crews for on-time performance or to ensure compliance with FAA regulations

■Created severe weather action plan for irregular operations

■Built/modified crew schedules: updated for sick leave/FMLA, vacation requests and training

■Ensured accuracy of crew pay, preservation of pilot activity records and quality assurance

■Performed LOSA audit observations to collect safety related data in real time operations

■Trained and mentored new hires and created training manuals/resources

■24-hour communications center/point of contact for pilot work group, providing round-the-clock support to flight crew members with regards to schedule and flight related issues, sick notices, delay notifications and assignment modifications.

Federal Signal Corporation – Work Cell Assembler – University Park, IL Feb 2013 - Sept 2015

Programmed, built, and tested sirens for first responder vehicles

Worked from blueprints, schedules, shop orders and specification sheets

Reviewed production schedules for specific periods and arranged for parts, materials, supplies, tooling, gauges, and other equipment to meet production requirements

Filled out and submitted requisitions, moved tickets, finished goods tickets and scrap tickets

Recorded shortages and possible rejected or damaged materials

Made necessary adjustments of tools, gauges and scheduled operational checks as needed

Performed preventative maintenance (cleaning, oiling, inspecting and minor adjustments)

Trained new and existing employees in all facets of the work cell operations

Zarlengo’s – Stand Manager – Chicago, IL Feb 2011 – Feb 2013

Manager of stand at U.S. Cellular Field for White Sox Games

Supervised and motivated team to achieve sales goals

Scheduled employees in accordance with MLB schedules and work availability

Provided training on opening/closing, cash handling, food safety and emergency evacuation

Oversaw stock levels and ordered inventory

Maintained current balance sheets for cash drawer completed daily audit

Developed positive relationships while working with a diverse clientele

Marcus Cinemas – Assistant Manager – Chicago, IL Oct 2009 - Oct 2011

Provided leadership, training, and direction to a team of six employees

Managed 14 projectors/screens and reported repair and maintenance needs to General Manager

Conducted weekly meetings with staff to communicate company goals, promotions business strategies, and expectations

Addressed problems or customer complaints in a calm, courteous, and tactful manner

Prepared various reports for management: payroll, budgeting, forecasting and inventory

Knowledgeable in all areas of theatre operations and theatre administration including projection, concession area and box office

EDUCATION

Marian Catholic High School – Chicago Heights, IL 1998-2002

Prairie State College – Chicago Heights, IL 2002-2006

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