Administrative Assistant Customer Care

CURRICULUM VITAE

MUGISHA ROBERT Biharwe Division

Mbarara City

Tel: +256**********

Tel: +256**********

Email: ******.***********@*****.***

PERSONAL DESCRIPTION/STATEMENT

I’m able to work under minimum supervision and in a busy, multi-cultural work environment as part of a team. My strengths lie in being able to set smart objectives and meet deadlines. I’m trainable, hardworking and self-motivated with good analytical and interpersonal skills.

ACADEMIC BACKGROUND

YEAR

INSTITUTION / SCHOOL

AWARD

2005-2005

Aptech Computer School

Certificate in information Systems

1998-2000

Makerere University Business School

Diploma in Business Studies

1997-1997

Nakawa College of Business Studies

Certificate in Business Education

1995-1996

Kampala Secondary School

Advanced Level Certificate

1989-1992

St Paul’s Seminary

Ordinary Level Certificate

OTHER TRAINING

Certificate in Customer Care 2001

Certificate in Book Keeping and Stock Inventory 2008

Certificate in HTI 2014

WORKING EXPERIENCE

TITLE

RESPONSIBILITIES

2020- to date

Cephas INN

Store Keeper / Stock Controller

Managing daily operations in the Store.

Stocktaking and stock control in the Bar.

Ensuring Stock is balancing on the Stock cards.

Preparing the Purchase order.

Verifying all deliveries brought to the store.

Issuing out items to respective Departments.

Monitoring inventory and stock levels in the store.

Ensuring Stock cards in the Store are updated on a daily Basis.

Ensuring the store is well cleaned and organized.

. Disposing off expired and damaged stock in the store.

Carrying out end of month stock take in the Store and sending reports in time.

Stock Control in the Bar and sending monthly reports in time.

Ensuring there is daily stock update of stock cards

Ensuring the store is clean, organized and well stocked at all times

2016 to 2018

Roofings Limited

Store Clerk

Receiving Section

Receiving Transfer reports from Dispatch Office.

Recording transfer details of each finished product.

Verifying Products before shifting

Reporting any faulty products found in production.

Ensuring Storekeepers sign transfer reports after receiving the materials.

Filing and printing out transfer and KPI reports

Ensuring products are shifted on time

Writing daily reports

Updating stock cards

2014 to 2016

Igongo Cultural Centre and Country

Hotel

Storekeeper

Receiving deliveries from suppliers.

Supervising the stores Assistant.

Managing the store and ensuring safety.

Recording all deliveries in the goods received note.

Preparing the purchase requisition order.

Filing delivery notes and invoices from suppliers

Carrying out end of month stock take.

Compiling end of month reports.

Daily update of stock levels through use of stock cards.

Use of Store data system in all issuing and receiving items in the store.

Arranging items in the shelves and cleaning the store.

Ensuring the store is opened in time and closed after work.

2012

Kings Investments Company

Regional Supervisor

Managing outlets in Mbarara region.

Providing Customer care.

Balancing cash books.

Banking cash collections in the bank.

Writing daily and weekly performance reports.

2010 – 2011

Ministry of Works

Data Clerk Vehicle

Inspection Census

Recording data during vehicle inspection.

Cross checking errors from records.

Data entry of information on computers.

Filing of vehicle records.

2003 – 2010

Uganda Telecom Limited

Supervisor Service point

Develop and coordinate business activities by ensuring effective customer satisfaction and revenue growth

Implementing of sales and developing strategies to retain existing customers and to ensure revenue targets are made

Supervising regional service centers and ensure operations are within budgetary limits and accountability for all expenses are made

Preparing weekly and monthly reports in time

2001 – 2003

Uganda Telecom Limited

Call Centre Agent

Attending to inquiries from callers.

Educating callers on company products and services.

Solving customer complaints.

Directing callers on direction and location of company outlets.

2001 – 2003

Electoral Commission

Data Entry Clerk

Entering voters’ information in the Electoral Commission database

Cross checking data for authenticity

Maintaining voters database and deleting ghost voters

2001 – 2002

Sales Executive

Multichoice Uganda

Selling decoders and antennas

Maintaining customers and providing technical support

Providing customer care and educating new customers on how to operate the digital television system.

Promoting new products and services

REFEREES

1.Mr. Byaruhanga Silver

National Referral Hospital

Masaka

Tel:077*******

2.Mr. Mugumya Innocent

National water and sewerage Corporation

Kampala.

Tel: 077*******

3.Mr. Kamukama Denis

Ekhaya Hotel

Mbarara

Tel: 077*******

Contact this candidate