Administrative Assistant Office Coordinator
Resume:
Employment history
Director of Administrative Services & Operations Jan 2015 - Present
Spears Inc./PNW Fitness at Redmond WA
Office Coordinator Mar 2013 - Jan 2015
Bruner Orthodontics at Redmond WA
Tawnya-Ann Graef
Remote Administrative Assistant with 18+ years of extensive expertise in optimizing operational efficiency and driving member retention. Demonstrates a visionary approach to problem-solving and process improvement, leveraging skills in financial planning and employee onboarding. Passionate about contributing to innovative solutions and dynamic team growth in a remote setting.
36502 SE FOREST STREET, Snoqualmie, United
States, 98065
******.***.******@*****.***
Oversee and manage the daily operations of multiple business entities, including a gym, gas station, and additional ventures. Supervise a team of employees, ensuring efficient execution of tasks, customer service, and adherence to company policies. Handle day-to-day management of gym operations, including membership services, fitness programs, and facility maintenance. Responsible for processing payroll, managing payroll taxes, and ensuring timely filing of business and quarterly taxes. Maintain accurate financial records, reconcile accounts, and oversee accounts payable/receivable. Work closely with leadership to implement financial efficiencies, monitor cash flow, and ensure compliance with tax regulations. Monitor and improve operational processes, ensuring seamless workflow and maximizing operational efficiency. Responsible for budgeting, financial planning, and accounting for all entities, including bookkeeping, payroll, and invoicing. Track and analyze business performance using key metrics, preparing reports for senior leadership to inform decision-making. Develop and implement operational policies and procedures to improve productivity and customer satisfaction across all business entities. Manage members relations, addressing any concerns or complaints to ensure a high level of satisfaction. Oversee digital presence, including website updates, online booking, and social media management to drive engagement and business growth.
Ensure compliance with health and safety as well as state regulations for all entities, maintaining a safe and secure environment for staff and customers.
Lead hiring, training, and employee development initiatives, fostering a positive company culture. Process insurance claims, verify patient benefits, and coordinate billing procedures. Manage accounts receivable and accounts payable, including patient payments and collections. Work with vendors and suppliers to maintain office inventory and equipment. Oversee the daily operations of the orthodontic office to ensure efficiency and organization. Manage office schedules, coordinate patient appointments, and optimize the provider’s calendar. Maintain accurate patient records and ensure HIPAA compliance. Handle correspondence, emails, and office communications. Hire, train, and oversee front office staff and administrative personnel. Conduct performance evaluations and ensure staff adherence to office policies. Implement office protocols to improve workflow and teamwork. Marketing Coordinator Jan 2011 - Jul 2012
Gold's Gym at Woodinville WA
Sales Associate Jun 2007 - Jul 2011
Nordstrom at Santa Barbara, CA & Seattle, WA
Skills
Problem Solving
Expert
Process Improvement
Skillful
Quickbooks
Experienced
Customer Service
Expert
Member Retention
Expert
Accounting
Skillful
Employee Hiring and Onboarding
Experienced
Human Resources
Skillful
Marketing and Advertising
Skillful
Typist
Experienced
Communication
Experienced
Education
Bachelors Degree 2007 - 2009
Seattle Pacific University at Seattle, WA
Graduated with a bachelors degree in Communication. Associates Degree 2004 - 2006
Washington State University at Pullman, WA
Managed member retention efforts, enhancing community engagement. Coordinated events, increasing participation and brand visibility. Oversaw social media, boosting online presence and interaction. Collaborated on advertising, ensuring effective promotional materials. Assisted customers with shoe selections, boosting sales and enhancing customer satisfaction. Managed inventory efficiently, ensuring optimal stock levels and reducing shortages. Collaborated with team to organize promotional events, increasing foot traffic and sales. Resolved customer complaints promptly, improving store reputation and customer loyalty. Thoroughly trained in customer service practices by company policies. Streamlined shoe department merchandising process, leading to enhanced product visibility and substantial sales growth while maintaining precise inventory control
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