Customer Service Experience
Resume:
LAILA A. WOOD
EDUCATION:
Florida Agricultural and Mechanical University, Tallahassee, FL
Bachelor of Science in Agricultural Science with a concentration in Animal Science Pre-Veterinary Studies Expected Graduation: Spring 2027, GPA: 3.5/4.0
AWARDS AND CERTIFICATES
Flag Football 2nd Team All State
2023 - 2024
ESB Certification
2022 - 2024
Industry Certification
2022 - 2024
Flag Football Honorable Mention All-State
2022 - 2023
WORK EXPERIENCE
Plato's Closet Brandon
Sales Associate July ‘24- Jan ‘25
Provided exceptional customer service, responding to customer inquiries, locating specific items, and offering personalized style recommendations to drive sales and increase customer satisfaction.
Demonstrated in-depth knowledge of merchandise, including current trends, product features, and quality, to effectively answer customer questions and make informed recommendations.
Utilized strong communication and interpersonal skills to build rapport with diverse customer base, resolve issues efficiently, and maintain a positive store environment.
Urban Air Brandon
Front Desk Associate Sept ‘23- June ‘24
Ensured seamless guest experiences by efficiently managing check-ins, handling reservations, and responding to inquiries about park attractions, policies, and events.
Provided exceptional customer service, addressing guest concerns, resolving issues promptly, and offering recommendations to enhance their overall Urban Air experience.
Demonstrated strong organizational and communication skills, maintaining accurate records, managing front desk operations, and collaborating with team members to ensure a safe and enjoyable environment for all guests.
Fly Fishing St
Riverview, FL 33569
***********@*****.***
COMMUNITY SERVICE AND LEADERSHIP
Minorities in Agriculture, Natural Resources, and Related Science (MANRRS) August ‘24 – Present
Girl Scouts, Girl Scouts of West Central Florida May ‘11 - May ‘24
Shelter Support, Malibu run June 2022 - June 2023
Incredibuls Buddy, Joe E. Newsome High School Sept ‘21-September ‘23
Greenhouse Club, Joe E. Newsome High School June ‘21 - July ‘24
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