Customer Service United States

DARLENE RABON

Tampa, United States, 727-***-****, ********@*****.***

PROFILE I am a dedicated team player with comprehensive experience in various administrative functions. My expertise includes preparing correspondence and reports, scheduling interviews, and managing multi-line phone systems. I am adept at prioritizing tasks, completing projects swiftly, and adapting to new responsibilities. Key qualifications include:

• Exceptional communication and interpersonal skills, thriving in independent work environments.

• Quick learner with a proven ability to acquire and integrate new skills.

• Proficient in a wide range of administrative duties, such as maintaining databases and spreadsheets, generating reports, scheduling appointments, and providing coordination support. EMPLOYMENT HISTORY

Feb 2024 — Jun 2024 Admin Assistanttive, Aspire at the Sea-Pasadena Tampa

• Answered incoming customer calls, emails, and chats in a prompt and courteous manner.

• Tracked, monitored, and followed up on all customer inquiries in a timely manner

• Built relationships with new hires to ensure they felt welcome and had a positive on boarding experience.

• Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication

• Assisted with payroll processing, including verifying and entering employee time sheets

• Edited and formatted documents and presentations for accuracy, clarity, and consistency

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Aug 2014 — Oct 2019 Customer Service, Gale Healthcare Tampa

• Managed customer relationships and provided exceptional customer service, resulting in customer retention rate

• Provided excellent customer service and resolved customer issues, resulting in a 8-star rating on customer satisfaction surveys

• Negotiated successful outcomes to customer disputes and complaints, to reduction in customer complaints

• Successfully handled customer inquiries and complaints, to increase in customer satisfaction ratings Dec 2015 — Oct 2019 Underpayments Analyst,, Parallon SSC HCA Hospitals, Largo,

• Researched and resolved invoice discrepancies and payment issues in a timely manner

• Generated and issued checks for payment to vendors in a timely manner

• Identified and resolved invoice and payment discrepancies to ensure timely payment of suppliers

• Collaborated with vendors to resolve payment discrepancies and inquiries

• Reviewed and approved invoices for payment in a timely manner Mar 2010 — Feb 2020 Home Health Aide, Always Dependable Saint Petersburg

• Provided compassionate and attentive care to a client with a complex medical condition, resulting in an increased sense of safety and security

• Assisted a client with daily living activities, including meal preparation, personal hygiene, and medication reminders

• Assisted with light housekeeping tasks, including laundry, vacuuming, and dusting

• Developed a care plan that accurately reflected the client’s needs and preferences, resulting in an improved quality of life

• Developed and implemented a nutrition plan that increased the client’s energy level and improved overall health

• Transported clients to medical appointments and social activities, providing a safe and comfortable ride

• Administered medication according to the physician’s instructions, ensuring the correct dosage and frequency

• Monitored vital signs and reported changes to the physician, ensuring prompt medical attention when needed

Jan 2004 — Feb 2011 Referral Coordinator, Practice Management - Saint Petersburg

• Collaborated with local health organizations to create a referral network for health services.

• Coordinated referral and follow-up services to ensure continuity of care,

• Monitored patient referrals and scheduled follow-up appointments as needed.

• Served as a liaison between physicians and other clinic staff to ensure patient needs were met in a timely manner.

Feb 1998 — Jun 2003 Customer Service Representative,, Tel Com Plus Clearwater

• Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience

• Drafted customer service policies and procedures that standardized customer service operations and improved customer experience

• Created a knowledge base of frequently asked questions to improve customer service efficiency

• Developed and implemented customer service procedures and policies

• Analyzed customer service data to identify trends and suggest improvements to customer service processes EDUCATION

Aug 1983 — Jun 1986 Diploma, El Cerrito High School El Cerrito Apr 2009 — May 2014 Masters, Aveda Institute Saint Petersburg Aug 2022 — May 2026 Saint Petersburg Community College Saint Petersburg My major is Psychology

SKILLS Decision Making

Problem Solving

Microsoft Office Word

Ability to Work Under Pressure

Teamwork

Microsoft PowerPoint

Time Management

Microsoft Excel

Microsoft Office

Computer Skills

Customer Service

Communication and

Presentation

Communication

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