Buyer, Planner, Service Operations

REA

Objective:

Highly motivated and detail-oriented professional with extensive experience in procurement, inventory management, planning, and vendor relations. Seeking a challenging position where I can leverage my strong analytical skills, exceptional organizational abilities, and proven track record of streamlining processes to contribute to the efficiency and growth of a dynamic organization. I am eager to apply my expertise in supply chain management, purchasing, planning, and cross-functional collaboration to support organizational objectives and deliver outstanding results.

Professional Achievements:

Throughout my career, I have achieved significant milestones that contributed to operational efficiency and enhanced customer satisfaction. I successfully assisted in organizing and implementing policies and procedures for the redistribution of millions of dollars in excess inventory across the western US region. I have played a key role in supporting the testing, documentation, and process development during the integration of Salesforce, Oracle, and CPQ systems. By fostering cross-functional collaboration with both customers and internal teams, I ensured smooth operations, prioritized urgent orders, prevented disruptions in service deliveries, and received multiple FAME awards for exceptional customer service to both internal and external customers. Shortly after assuming responsibility for probe returns, I achieved expert-level proficiency, demonstrating my ability to quickly adapt and excel in new roles.

PROFESSIONAL EXPERIENCE

FormFactor, Inc., Beaverton, OR May 2020 – March 2025 Service Operations Representative/Service Planning Key Responsibilities

• Process customer purchase orders in SalesForce and Oracle EBS, ensuring pricing compliance.

• Maintain up-to-date customer records and handle administrative services for product returns.

• Analyze service-related order information for accuracy and interact effectively with cross-functional teams.

• Build strong relationships with personnel worldwide, including Regional Sales Managers, Reps, Distributors, and various departments.

• Monitor Service Planning emails, ensuring timely responses to critical customer issues.

• Coordinate with various teams to secure parts, schedule shipments, and track progress.

• Run and analyze daily reports, including shipping backlogs, RMA and dispatch reports, to ensure that manufacturing and shipping schedules are met without delays.

Pacific Star Communications, Portland, OR June 2018 – March 2020 Buyer Planner

Key Responsibilities

• Scheduled, expedited, and coordinated the delivery of critical material, including material transfers and releases.

• Processed direct orders for government agencies worldwide.

• Conducted supplier correspondence and managed purchase orders.

• Assisted in developing and improving department processes and procedures.

• Collaborated with other departments to resolve discrepancies in orders and tracked all RMAs. Anixter Inc.., Portland, OR October 2010 - May 2018 Purchasing Agent

Key Responsibilities

• Evaluated daily purchasing reports and optimized orders for profit and sales.

• Managed inventory controls, resolved discrepancies, and negotiated pricing with vendors.

• Achieved target freight levels to maximize profit margins.

• Evaluated and managed inventory to minimize dead stock materials.

• Provided high-level customer service to sales teams and external customers. PROFESSIONAL EXPERIENCE (CONTINUED)

Hillsboro Feed: Hillsboro, OR – Purchasing Manager – July 2010 / October 2010

• Developed and implemented purchasing and inventory management policies.

• Negotiated terms and pricing with suppliers and maintained vendor relationships. PCC Structurals: Portland, OR – Temporary Purchasing Assistant – October 2008 / January 2009

• Processed requisitions and purchase orders.

• Expedited deliveries, provided administrative support, and maintained purchasing data logs. Aimco: Portland, OR – Temporary Buyer – April 2010 / July 2010

• Managed inventory replenishment and order follow-up.

• Processed damaged product returns and minimized obsolete inventory.

• Presented progress reports at weekly performance review meetings. Ferguson: Portland, OR – Buyer – November 2005 / May 2008

• Expedited deliveries and administrative support

• Managed stock levels, maintained pricing, and negotiated with manufacturer representatives. SOFTWARE KNOWLEDGE

Visibility, Trend, Trilogy, Sage/MAS 100, Eagle, Citrix SXe, Reynolds and Reynolds, Sage, Oracle, SalesForce, CPQ QuickBooks, MS Word, MS Access, MS Excel, PowerPoint, MS Outlook References available upon request.

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