Software Development Customer Service
Resume:
Brianna De La Riva
480-***-**** *******.********@*****.***
Seeking role in Software Development
Motivated and analytical AI grad student with a strong foundation in computer science and technology. Trained in computer programming fundamentals, including programming languages, computer hardware, system design, database systems and web development. Skilled in information security, algorithm design, process improvement, and customer service.
Skills: Computer Programming Fundamentals, Database Systems, Technology Applications, Web Development, Computer Operating Systems, Algorithm Design, Software Development Lifecycle (SDLC), Quality Assurance, Testing Automation, SQL, C++, Python, Cyber Security, Customer Service, Virtualization, Scripting, Process Improvement
Github: https://github.com/briannadelariva Leetcode: https://leetcode.com/bdelariva/
EDUCATION AND CERTIFICATIONS
Master of Science in Artificial Intelligence, University of the Cumberland’s (Anticipated May 2026)
Bachelor of Science in Computer Science, Southern New Hampshire University (Nov. 2024)
●Coursework in: Intro to Scripting (Python), Intro to Structured Databases (SQL), Programming Languages (C++), Software Development Lifecycle, Operating Platforms, Software Testing, Automation, and QA, and more
Associate of Arts, Associate of General Studies, Paradise Valley Community College (Dec. 2020)
●Coursework in: Anatomy & Physiology I & II, Pathophysiology, Microbiology, Intro to Business, Intro to Psychology, Developmental Psychology, Abnormal Psychology, Intro to Statistics, Intro to Logic, and more
Certifications
●International Open Academy
oTeaching English as a Foreign Language TEFL Certificate (Aug 2024)
oData Analytics Certificate (Feb. 2024)
●Arizona State University, AZNext
oJunior Software Programmer Certificate (Feb. 2024)
●University of South Florida, Office of Corporate Training & Professional Education
oCybersecurity Essentials Certificate
oDiversity, Equity, & Inclusion in the Workplace Certificate
●Arizona Department of Public Safety & Arizona Department of Education
oLevel One Fingerprint Clearance Card and IVP Fingerprint Clearance Card
oSubstitute Teacher K-12 Certificate (Arizona) and Adult Education Certificate (Arizona)
●California Commission on Teacher Credentialing
oSubstitute Teacher K-12 Certificate (California)
PROFESSIONAL EXPERIENCE
Oigetit.ai Fakes News Filter Los Gatos, CA Remote September 2024 – Feb. 2025
Software Quality Assurance Analyst Intern
Identified and reported 95% of bugs and performance issues in iOS applications during testing phases.
Collaborated with development teams to ensure high-quality product releases, improving overall app performance by 20%.
Utilized bug tracking software to document and recommend solutions, enhancing user experience.
Participated in cross-functional meetings to discuss product improvements and development updates.
Contributed to special projects aimed at refining the AI-powered fake news filtering system.
Availity Jacksonville, FL Remote September 2024 – Feb 2025
Client Services Technical Support Specialist
Provide technical troubleshooting for healthcare providers, resolving issues related to X12 transactions, login errors, and account management using the Availity Portal.
Leverage Salesforce CRM and NICE CXOne to document cases and track issue resolutions efficiently.
Conduct identity management and authentication troubleshooting using Ping, ensuring secure and accurate access for clients.
Collaborate with cross-functional teams to diagnose and resolve complex technical issues, consistently achieving a 95%+ call quality rating.
Frontline Educator Glendale, AZ September 2022 – September 2024
Substitute Teacher
●Track, monitor, and enter student data to support educational objectives.
●Employ assessment tools and proactive strategies to refine instructional methods.
●Rapidly adapt to individualized classroom teacher plans and ensure adherence to plans.
●Ensure compliance with school regulations and maintain comprehensive classroom notes.
●Collaborate with faculty and staff members as needed to improve education quality.
Walgreens Phoenix, AZ January 2022 – February 2023
Customer Service Associate
●Capitalized on opportunities to enhance internal processes and procedures.
●Fostered long-term client relationships, ensuring loyalty and satisfaction.
●Conducted root cause analysis to identify customer needs and recommended suitable products.
●Coached, trained, and mentored junior team members, promoting cross-functional collaboration and efficient process management.
Self-Employed Glendale, AZ August 2016 – May 2019
Private Tutor
●Employed assessment tools and innovative strategies to enhance teaching methods.
●Identified unique student needs to tailor strategies and improve learning quality.
●Tracked student data and progress to identify areas for continuous improvement.
●Cultivated relationships with key stakeholders to foster a collaborative environment.
COMMUNITY LEADERSHIP, AFFILIATIONS, AND PUBLICATIONS
Community Leadership
●The Society of St. Vincent de Paul Thrift Store - Volunteer
●Phi Theta Kappa International Honor Society – Recruitment Officer
●West Valley Food Pantry, St. John's Lutheran Church – Volunteer
●Teacher's Aide, Deer Valley High School - Volunteer
●Live Chat “Habbo Helper”, HabboHotel.com – Volunteer
Affiliations
●Phi Theta Kappa Scholarship, Presidents’ Honors Scholarship
●National Society of Leadership and Success, Member
●National Association of Academic Advising (NACADA) Member
●Psi Beta Psychological Honor Society, Member
●Society of Women Engineers, Member
●Phi Theta Kappa Honor Society, Member
Publications
●Chapter author of “Healthy Study Habits” in Student Care Guidebook for Maricopa Community Colleges District (https://open.maricopa.edu/scgb/chapter/healthy-study-habits/)
●Designer of the “Suggestion Strategies for Success” infographic for Paradise Valley Community College Copyrighted with the Library of Congress (Registration Number: TXu 2-238-908)
Contact this candidate