Customer Service Public Health
Resume:
Gabriela N. Flores Granda
*************@*****.***
PROFESSIONAL SUMMARY:
Bilingual and community-focused Public Health professional with hands-on experience in health education, outreach, and program coordination. Skilled in administrative functions, data management, and event coordination through roles both in public health and corporate settings. Fluent in Spanish, skilled in Microsoft Office and digital communication platforms. Committed to improving community health outcomes and advancing health equity through education and advocacy. Seeking to contribute to a mission-driven organization with a focus on community health and operational excellence. SKILLS:
• Microsoft Office Suite – Advanced
• Bilingual Spanish
• Power point
• Zoom
• Canva
• Google Doc’s
• Teams
EXPERIENCE:
Give for a Smile
Covered Ca Counselor/ Medical Assister/ CHW
02/2025- 04/2025
• Engage with 300+ community members monthly to promote health awareness and services in both Spanish and English.
• Partner with 4 healthcare professionals to assess community health needs and develop outreach strategies.
• Provide critical information and resources to educate communities about obtaining health insurance through Medi-Cal or Covered CA, highlighting benefits, and importance.
• Maintain and submit timely, accurate records of outreach activities, averaging of 100+ leads per month. Hussmann Corporation
Engineering Clerk
12/2021- 02/2024
• Familiar with creating invoices, keeping track of billing records, and contacting clients regarding pending payments
• Updated correspondence files and database information from 20 clients to maintain accurate records
• Entered all customer orders and shipping/track records with 99% accuracy to support the team’s productivity and efficiency
• Working knowledge in preparing, printing, and mailing invoices to customers Valbruna Stainless Steel
File Clerk/Receptionist
09/2021 –12/2021
• Answered a multi-line phone system and transferred callers quickly and accurately to appropriate departments
• Facilitated clear communication between clients, employees, and management, directing 90+ calls daily Vida Divina
Bilingual Customer Service Agent
01/2021 –08/2021
• Maintained a positive, empathetic, and professional attitude toward customers always.
• Responded promptly to customer inquiries and communicated with customers through various channels.
• Managed a team of junior customer service representatives HIREL CONNECTORS INC
Assembler
06/2020 – 11/2020
• Followed technical instructions, interpret engineering blueprints and technical terms
• Discerned quality of parts and materials used in production US Merchants
Data Entry/ Production Administrative Assistant
07/2019 – 04/2020
• Followed up with vendors for materials, supplies, maintenance services
• Established and maintained a filing system for department records EDUCATION:
California State University, Fullerton
Bachelor of Science, Public Health
Project Management Principles
Coursera
INTERNSHIPS:
California State University Fullerton - Allied Health Academy 08/2024 – 12/2024
The Health Education Pathways Program Intern
• Collaborated in planning, outreach, and recruitment of HEPP Programs and Events
• Completed tasks for program events including but not limited to creating Instagram posts, presentation slides, and worksheets
• Engaged in one-hour group intern meetings focused on intern focused professional and personal development skills and weekly one-on-one check ins with supervisor San Bernardino Department of Public Health
02/2024 – 05/2024
Communicable Disease Intern
• Performed community outreach for various communicable diseases in San Bernardino County
• Conducted research and wrote reports about sexually transmitted diseases, mental health and nutrition
• Planned, designed, and prepared educational materials for mass media release both in English and Spanish
• Communicated with hospitals and various medical facilities to collect information to update resource guide
California Department of Public Health
02/2024 – 05/2024
Pathway Program Intern
• Cooperated in local health department for 16 hours for 3 months
• Interacted in Professional Development meetings biweekly
• Acquired knowledge through mentoring sessions on guidance in time management and prioritization
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