Forklift Operator Customer Service

CHARLES A. TAMAYO

Houston, Texas • 832-***-**** • ****************@*****.***

Initiative-taking and purposeful salesperson with 20+ years’ experience in heavy-duty truck part sales. Collaborative communicator continually focused on building relationships and promoting constructive collaboration across teams and individuals to drive positive change and implement cohesive sales approaches. Strong desire to advance collective knowledge and success through combination of creative talent and diligence.

SKILLS

● Strong knowledge and experience of

Inside/Outside HD Truck parts sales

● Inventory control

● Shipping & Receiving

● Excellent customer service skills

● Effective communicator

● Ability to multi-task

● Fundamental computer & data entry skills

● Adaptive team player

● Strong attention to detail

● Good critical thinking skills

● Safety – conscious

● Punctual

● Skilled Forklift Operator

● Call center experience

● MS Office

WORK HISTORY/EXPERIENCE

February 2025 – March 2025

Forklift Operator/Warehouse, Carlton Staffing – Tioga Pipe, Inc.

● Operated forklift or overhead crane to move, stack, and organize pipes and other materials within the yard and warehouse.

● Load and unload materials from trucks and trailers and transport to designated areas in the yard/warehouse.

● Other duties included: pulling orders, packaging/staging pipe, cleaning/lacquering pipe, and measuring

/stenciling pipe.

● Inspect pipes for any damage or defects and report findings to a supervisor. January 2024 – November 2024

LAWN CARE WORKER, Houston’s #1 Lawn

• Informed new and future clients about the services offered, while effectively communicating billing and customer service information.

• Provided weekly maintenance and upkeep to residential work sites.

• Maintained lawns by mulching, trimming, edging, weeding, and general clean-up.

• Removed overgrowth, hazards, and debris from common pathways.

• Applied fertilizers, herbicides, and insecticides to protect shrubs, trees, and grass from weeds and insects.

• Operator professional power tools and hand tools safely for landscaping projects. April 2021 – February 2023

COUNTER PARTS SALESPERSON, CONROE TRUCK & TRAILER PARTS Provide top-notch professional and timely assistance to customers over the counter or by phone through sales of heavy-duty parts in accordance with identified customer needs and availability of parts. Duties included:

● Help determine and obtain heavy duty parts for customers or locate out-of-stock parts from outside source and submit emergency orders, if necessary. Suggest sales of related parts for full service. CHARLES A. TAMAYO

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● Determine the sales price for each sale and handle warranty and defective parts in accordance with company procedure.

● Answer customers’ questions about products, prices, availability, and product features.

● Establish and maintain long-standing business relationships with clients and future clients.

● Keep orderly records of all sales, invoices, and special-order parts.

● Special order parts on an emergency basis when necessary and appropriate.

● Process approved credits for customer returns.

● Notify Parts Manager of out-of-stock parts that need immediate attention.

● Assist the Parts Manager in maintaining a Lost Sales Tracking List

● Assist outside sales representatives with their orders.

● Replenish inventory daily. Ensure that impulse display areas are fully stocked to increase sales.

● Ensure that the counter parts area is clean and in order. MARCH 2019 – MARCH 2021

LEAD FORKLIFT OPERATOR, WORLD TRADE DISTRIBUTION

Coordinated the work of Forklift Operators in a warehouse distribution center used for the storing of imports that are undergoing Customs examinations, are under seizure, or other status pending final release from US Customs. Duties involved were managing the safe handling and transfer of freight, the loading and unloading of trailers/containers, and staging freight in the warehouse. OCTOBER 2015 – JANUARY 2019

SERVICE WRITER, UTILITY TRAILERS

Conferred with sales teams and team leaders to communicate targets, boost revenue, and improve promotional strategies. Assisted customers with service consultation and conveyed all necessary information regarding their specific trailer services and repairs. Provided estimates by costing materials, supplies, and labor, wrote repair orders, and dispatched work. Effectively communicated with customers to notify of the work completed, regular scheduled maintenance, and future repairs needed.

SEPTEMBER 2008 – SEPTEMBER 2015

WAREHOUSE SUPERVISOR/INSIDE COUNTER SALES, WELLER TRUCK PARTS Responsible for all duties in the warehouse which included operating a forklift, stand-up lift, and overhead crane. Supervised shipping and receiving and automated inventory system, answered incoming calls, and dispatched drivers. After 3 months of receiving and identifying transmission and differential cores, I was answering incoming sales calls and taking sales orders, managing counter sales and special orders, and maximizing customer satisfaction by helping sell re-manufactured truck part units. Additional Work Experience – 1989 to 2008

Houston Freightliner, Houston Truck Parts, Jeans Truck Parts & Garage & South Texas Truck Air Conditioning

● Roles included Inside/Outside Counter Truck Part Sales for after-market industry and Back Counter and Receiving/Order Puller

● Establish and maintain long-standing business relationships with clients and future clients.

● Provide professional and timely customer service to all customers.

● Answer phone calls, provide price quotes and other information to customers.

● Obtain vehicle data and schedule service appointments.

● Keep orderly records of all service orders, invoices, insurance estimates, and special-order parts.

● Assist outside sales representatives with their orders.

● Manage daily inventory, receiving, and stocking and shipping.

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