Customer Service Travel Agent

Luz H. Perez

**B- Carillon Dr.

Rocky Hill, CT. *6067

Phone 860-***-****

Email: ***********@*****.***

EDUCATION:

High School Diploma

OBJECTIVE:

To contribute to the overall success of a company in a position of diverse responsibility which requires strong organizational, planning, problem-solving and follow – through skills.

QUALIFICATIONS:

Strong administrative and interpersonal skills

Ability to handle multiple conflicting priorities simultaneously

Excellent communication and organizational skills

Basic computer skills

Excellent customer service & problem solving abilities

Ability to coordinate projects and work independently, a great & good team player

SKILLS:

Resourceful and innovative in problem-solving

Able to troubleshoot and resolve disputes

Strong prioritization, delegation and planning skills

Experts in coordinating and supervising activities

Multitasking expertise in a fast-paced environment

Highly detail-oriented

Exceptional team player

Knowledge with Microsoft Word, Excel and Quick Books

PROFESSIONAL EXPERIENCE:

(August 2018 – Oct. 2023) Allied Community Resources

PCA

. Assist with Errands, such as grocery shopping and picking up prescriptions

.Assist with light housekeeping tasks, such as laundry, vacuuming and dusting

. Provide assistance with physical therapy exercises

. Prepare meals and snacks according to dietary requirements

(2014 – 2015) Community Renewal Team (CRT)

Head Financial Clerk

. Collect and record fees and prepare fee collection reports.

. Enter attendance and meal data into Caps, Maintain accurate records and updates as necessary.

. Complete State Subsidy applications with parents (e.g. Care 4 Kids).

. Run detailed reports as necessary, monitoring monthly State reports, monitor outstanding balances.

(2011-2014) Safe Home Security

Dealer Support Assistant Manager

. Manage Department staff & Dealers, Monitoring Dealer’s work & contracts

. Addressing Billing Accounts, Data Entry,

. Provide training for new hires, Reviewing BBB complains.

. Spanish Translator to Multiple Departments.

LANGUAGES:

. English, Spanish

References upon Request:

Contact this candidate