Customer Service Administrative Support
Resume:
ADMINISTRATION
ERICA
REDMON
*************@*****.***
Abernathy
Atlanta, GA 30310
Results-driven & experienced
administrator with a proven
track of measurable results
seeking a position that will
further develop and utilize my
customer service,
administrative support,
accounting, collections, and
problem-solving skills to
exceed overall company
goals.
Skills
INTERPERSONAL SKILLS
Thorough Communication
Conflict Resolution In Stressed
Work Environment
Administrative Support
Travel Assistance
Leadership
Customer Service
Teamwork
Creativity
Organization
E"cient
Multi-tasker
Self-Starter
Ambitious
MANAGEMENT SOFTWARE
PROFICIENCY
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
On-Base
Command Series
Quicken Books
Education
Atlanta Technical College 2007
Associate of Arts in Business Administration
Employment
Artist Collective Entertainment Atlanta, GA
Executive Assistant to CEO 2022 to Current
Book travel & travel accommodations (hotels, ground transportation, etc.) Thorough communication & message delivery
Paperwork & expense report completion
Coordinate meetings / appointments
Maintain calendar / appointments
Thomas Concrete
Accounts Receivable Billing Clerk Apr. 2015 to Jan. 2020 Update pricing in the system
Review billing reports to check for projects and pricing discrepancies Prepare invoices listing items sold, amounts due, credit terms, and shipment dates Reconcile yardage totals for each location before invoicing Prepare credit memorandums to indicate returned or incorrectly billed merchandise Verify all physical tickets and account receivable reports to make necessary changes Research computer files and gather records such as delivery tickets and billing reports Input data and verify order accuracy
Addressed high-volume incoming/outgoing calls
Conifer Health
Account Resolution Specialist Apr. 2016 to Jan. 2019 Collection of assigned outstanding, aged account balances Document all collection activity
Maintain and organize unit
Drives inquiries from customers towards resolutions Staffmark
Collection Specialist / Renewal Retention June 2012 to Apr. 2016 Supervised 100+ employees
Delivered high-quality service to customers
Matched skills of temporary employees to customers' needs Quoted customer bill rates
Achieved gross profit results consistent with established expectations Involved in the hiring process
Daily attendance supervision
Weekly payroll reports
Weekly invoice creation
Monthly reports
Safety committee
Performance evaluations
Assert disciplinary actions
Structured and maintained an average of 150% or higher as top collector 2 years consecutively Located customers to collect installments, overdue accounts, damage claims, and non-payable checks Call & persuade customers to pay amount due to scheduled payment arrangements Discontinued services and merchandise repossession Addressed high-volume incoming/outgoing calls
Department of Internal Revenue
Customer Service Representative Apr. 2006 to Sept. 2012 Assisted customers with questions and concerns regarding their accounts Input customer data into database
Issue customer refunds
Answered heavy flow of incoming calls
Maintained required quota by selling company services and products Fast-paced work environment
Input contracts and documents into system
Contact this candidate