Assistant Manager Customer Service
Resume:
Renera Cloud
Detroit, MI *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Fourmidable Group-Bingham Farms, MI
November 2017 to Present
128 units, public housing, fair housing, rent collections, recertifications Property Manager
Princeton Management
April 2017 to November 2017
As a Manager I have assisted in budgets, recertifications, REAC Inspections, HAP vouchers, leasing, Invoices, marketing, all types of financial reports, rent collections, delinquencies, 7 days, Assistant Manager
Presbyterian Villages of Michigan
February 2016 to April 2017
Leasing for an Section 8 property, recertifications, collection of rent, helping the Manager with any assistance needed, experience in HUD MOR
Leasing Consultant/ Compliance Specialist
Premier Property Management-Fenton, MI
December 2013 to January 2016
Working with the public housing program
Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments .Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled. Updated tenant and unit information to keep current in housing database. Reviewed completed applications and assessed household information against file history and program regulations. Working with a multi layer program tax credit, public housing, and conventional program. Compliance Specialist
Continental Management Bingham Farms
February 2010 to August 2012
MI
Greeting prospective residents on the telephone and in person Maintaining compliance with all on-site requirements for the tax credit program Creating and distributing maintenance work orders Collecting rent and deposits for 289 units Prepared all renewal, recertification, rent increases and late rent notices.
Assistant Manager
Lockwood Management
June 2007 to January 2010
Bingham Farms, M I
Worked very closely with Section 8 and Low income Guidelines. Collected rent and deposits.
Summarized marketing strategies for all 336 units. Showed and leased apartments.
Leasing and recertifications.
Hap contracts
Customer Service Representative
WageWorks-Troy, MI
January 2004 to June 2007
Managed and enrolled clients in health, dependent care and flexible spending accounts Customer Service Representative I & II
Consumers Energy-Royal Oak, MI
May 1998 to January 2004
Managed delinquent accounts,turn off and turn on residential and commercial accounts, enrollment of appliance service plans
Education
High school diploma
Post University
2015
High School Diploma
Oakland Community College Royal Oak
1994
High school diploma
Oak Park High School
August 1989 to June 1993
Skills
• Communication skills
• Scheduling
• Microsoft Word (10+ years)
• Clerical experience
• Fair Housing Regulations
• Team Building
• LIHTC
• Negotiation
• Fair Housing regulations
• Project management
• Yardi
• Office Management
• Excel
• Property Management (10+ years)
• Section 8
• Financial analysis
• Training & development
• Tax Experience
• Management
• Office management
• Supervising experience
• Property management
• Customer service
• Administrative Experience
• Sales
• Onesite
• training
• Customer Service
• Supervising Experience (3 years)
• Property Leasing
• Account management
• Computer skills
• Customer Service Skills
• Microsoft Office
• Microsoft Office (10+ years)
• Leadership
• Assistant Manager Experience
• Word
Certifications and Licenses
COS
Cos certified
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