Customer Service Data Entry
Resume:
Kendrick House
Aubrey, TX *****
*****.**********@*****.***
Professional Summary
Dedicated and customer-focused professional with of experience almost two years in customer service. Proven track record of effectively resolving customer inquiries, maintaining compliance with company policies, and delivering exceptional service in a fast-paced environment. Seeking to leverage my skills. Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
TELEPERFOMANCE USA-Remote
October 2024 to May 2025
Temp Role
• Provided personalized insurance solutions by assessing client needs and recommending suitable policies.
• Managed a portfolio of clients, handling policy renewals, claims processing, and general inquiries.
• Educated clients on coverage options, policy terms, and benefits, ensuring complete transparency.
• Collaborated with underwriters and other departments to ensure seamless client experiences.
• Assisted clients with policy information, claims processing, and premium payments.
• Resolved customer complaints with a focus on satisfaction and retention.
• Conducted follow-ups on customer inquiries and ensured timely resolution.
• Maintained accurate client records in the CRM system. Customer Service Representative
Amazon.com-Remote, TX
February 2024 to January 2025
• Customer Service Excellence
• Problem Resolution
• Effective Communication
• Order Management
• CRM Software
• Multi-Channel Support (Phone, Email, Chat)
• Data Entry and Documentation
Production Supervisor
ChemJet-Conroe, TX
March 2023 to July 2023
• Managing production lines to meet safety, quality, and productivity goals.
• Managing labor and line density to achieve the financial goals of lines.
• Ensuring dally customer production demands are met and communicated to customers.
• Ensuring all dispositions are done with the product for a daily/ shift basis.
• Preparing and maintaining all production reports to production manager. Troubleshooting and problem solve with other team members, training. disciplining and evaluating 16-32 direct reports.
• Analyzing production, quality control, maintenance, and other operational production problems and corrects or make recommendations for correction in a timely basis.
• Manage shipping and receiving departments
Production Planner/data Entry Specialist
Total Site Solutions-Round Rock, TX
August 2019 to November 2022
• Production targets
• BOL’s
• Assembly and production
• Inventory oversight
• Manufacturing
• Staff Management
• Compliance understanding
• Product line analysis
• Schematics and blueprints
• Data capture and entry
• Produced & Maintained production schedule according to business needs • Client to business planning
• MRP’s
• SOP knowledge
• Experienced in Microsoft ( excel, office, power point, etc...) • Production targets
• Inventory oversight
• Staff Management
• Knowledge of how quality impacts the success of the organization including costs to customers, costs of recalls and potential costs due to negative impacts on a company's reputation.
• The ability to use computer and web-based systems to input, access, modify, or output information
• Handling client sensitive information with proper given procedures
• The ability to use computer and web-based systems to input, access, modify, or output information
• Shipping and receiving data entry and pack out
• Inventory control
General worker
• Loaded, unloaded and moved material to and from storage and production areas.
• Maintained and repaired facilities, equipment and tools.
• Monitored machines during operations.
• Measured dimensions of finished pieces for conformance to specifications.
• Performed general housekeeping and cleaning tasks.
• Cleaned and straightened work areas to maximize productivity and safety General Labor Worker/machinist
Total Site Solutions-Round Rock, TX
September 2017 to August 2019
summary-
Production targets • Assembly and production • Inventory oversight • Manufacturing • Staff Management
• Machine operating • Product line analysis • Schematics and blueprints
• Performed daily and regular cleaning and light maintenance tasks on machinery and equipment; evaluated experimental procedures and recommend changes or modifications for efficiency and adaptability to setup and production.
• Selected, aligned, secured, and removed holding fixtures, cutting tools, attachments, accessories, and materials onto machines following the safety procedures.
• Operated and certified stand-up, sit down, and side loader Forklift.
• Calculated dimensions or tolerances, using instruments such as calipers.
• Machined parts to specifications, using machine tools, such as grinders.
• Set up, adjusted, or operated basic or specialized machine tools used to perform precision machining operations.
• Aligned and secured holding fixtures, cutting tools, attachments, accessories, or materials onto machines.
• Measured, examined, or tested completed units to check for defects and ensure conformance to specifications, using precision instruments. Along with daily machine inspections end and starting shift.
• Pulled inventory through order picking and kept up with inventory through work systems.
• Inbounded and out bounded delivery’s of materials
• Loaded, unloaded and moved material to and from storage and production areas. Maintained and repaired facilities, equipment and tools.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Measured dimensions of finished pieces for conformance to specifications.
• Used measuring tools such as gauges and tape measure to identify conforming parts during production.
• Performed general housekeeping and cleaning tasks.
• Cleaned and straightened work areas to maximize productivity and safety.
• Verified documentation and condition of freight to assure quality standards were achieved Customer Service Representative
TELEPERFORMANCE (UNITED HEALTHCARE)-Killeen, TX
August 2015 to July 2017
• HIPAA Compliance
• Problem Resolution
• Effective Communication
• Health Insurance Knowledge
• CRM Software (e.g., Salesforce)
• Data Entry and Documentation
• Resolved customer inquiries related to health insurance benefits, claims, and billing with accuracy and professionalism.
• Ensured compliance with HIPAA and company policies while handling sensitive member information.
• Utilized CRM software to document customer interactions and maintain accurate records.
• Collaborated with team members and supervisors to improve service quality and customer satisfaction. Education
Diploma
Copperas Cove High school
June 2011 to December 2015
Skills
• Customer Service
• Project management
• Microsoft Access
• Microsoft Outlook
• Computer skills
• Data Entry
• Order entry
• Microsoft Office
• Schematics
• Typing
• Quality Assurance
• MRP
• Training & development
• Administrative Experience
• Databases
• Time management
• Conflict management
• Computer Literacy
• Process Improvement
• SAP
• Phone Etiquette
• Leadership
• Software Troubleshooting
• Research
• Quality control
• OSHA
• Communication skills
Certifications and Licenses
Driver's License
OSHA 10
Forklift Certification
Non-CDL Class C
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