Customer Service Administrative Assistant

Denise Myers

Primary (Cell) Phone: 301-***-****

E-mail: ***************@*****.***

Professional Summary

Administrative Assistant, Customer Service and Sales

RELEVANT SKILLS

Strong work ethic, Analytical and problem-solving skills, Ability effectively communicates Experience with Microsoft 2016, Detail oriented, Flexibility, Customer Service and Data Entry

EDUCATION

Linganore High School - Academics Diploma Received

VOLUNTEER EXPERIENCE

I volunteered for local Wine Festivals and the Frederick Rescue Mission where I communicated with a wide variety of ages and personalities. I also coordinated events, trained other volunteers, and prepared oral and written guidance/directions as needed.

EXPERIENCE

Medical Records Tech

Manpower/Frederick Health (March 25-April 25)

Preps, scans, indexes and performs quality assurance for all incoming reports and records in paper format.

Performs a variety of duties related to the processing and analysis of all inpatient and outpatient records.

Conducts retrospective review to ensure compliance with regulatory and accreditation requirements for accurate documentation. Facilitates completion of Death Certificates and emergency release of information to other facilities.

The Medical Office Assistant (MOA) performs office administration duties to include clerical and operational support to the physicians and practice.

Customer Service/ Accounting

Leesburg Buick GMC (July 2023-February 25)

Processes deposits daily

Review invoices for proper approval, account coding, and research any past due balances.

Respond promptly and professionally to vendor inquiries after completing necessary research.

Manage vendor ACH requests, stop payments, and weekly cash disbursements. Ensure accurate invoice processing by reconciling purchase orders and resolving discrepancies.

Research Specialist

US Bank (December 2018-May 2023)

Research and clerical work pertaining to collateral files and documents

Reviews mortgage documents, e.g. mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR

Complete inventories via file scanning or manual inventory

Operating internal programs for research and activity movements of files and/or documents

Communicate with various levels of staff in all areas of the office to promote collaboration

Meet deadlines and daily production requirements

Receptionist/ Administrative Assistant

Sparks Group Frederick MD (August 2018-November 2018)

DUTIES

Screen and direct incoming calls while providing outstanding service

Provide detailed information to callers as needed

Greet persons entering organization warmly and professionally

Provide general administrative and clerical support utilizing MS Office

Manage incoming and outgoing mail

Default Operations/Exception Processor

Citi Group Mortgage, Hagerstown, Maryland (June 2009-July 2018)

Utilized automated data systems to identify and reconcile Workable Solutions Packages; Financial Statements; and Bankruptcy, Foreclosure, Claims, Reinstatement and Payoff Quotes.

Created and monitored Check Processing Timelines Excel spreadsheet to identify issues and trends through personal research.

Initiated training of refunds to serve as support for peers.

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