Project Manager Technical Writing

Michael Carver

*** ***** ******* **

Chapel Hill, NC 27516

********@***.***

202-***-**** (cell)

https://www.linkedin.com/in/michael-carver-ms-mpm-5718314/

Summary

Top Secret / SCI Security Clearance & Master Project Manager certification.

Proposal and technical writing experience writing RFP’s and RFI’s as a federal employee (USPS Office of Inspector General) and writing responses to RFP’s and RFI’s in the private sector (Ardent, IMS Solutions, Insystech, Teradata.)

Program and project management professional with 20 years of SDLC and business intelligence experience in government settings focusing on data governance, requirements gathering, analysis, development, and training.

Experience with PMBOK, Six Sigma, Agile, & SCRUM methodologies.

Recent Tools

Microsoft Azure DevOps

Jira

Confluence

Slack

Gusto

15Five

MS Teams

MS SharePoint

Lucidchart

Salesforce

Smartsheet

MS Project

Kanban/SCRUM

Education

Master of Science, Technical Writing/Editing, Usability Testing

North Carolina State University, Raleigh NC (GPA 4.0)

Inducted into Phi Kapa Phi National Honor Society

Bachelor of Arts, Business Communication

University of North Carolina, Chapel Hill, NC

Professional Experience

Ardent Oct 2023 - present Technical and Content Proposal Writer

As a member of the Proposal Team in Business Development, review incoming opportunities and write technical and business content for RFP responses.

Develop and build boiler plate content to be used in proposal responses.

Work with field operations Project Managers and technical staff to develop Past Performance/Project Summaries to be used in proposal responses.

oPast Performance/Project Summaries include:

Department of Homeland Security (DHS)

Federal Emergency Management Agency (FEMA)

Custom Border Protection (CBP)

United States Secret Service (USSC)

United States Citizenship and Immigration Services (US CIS)

Countering Weapons of Mass Destruction (CWMD)

National Aeronautics and Space Administration (NASA)

Social Security Administration (SSA)

United States Air Force (USAF)

United States Department of State (DOS)

General Services Administration (GSA)

United States Geological Survey (USGS)

Department of Transportation (DOT)

National Technical Information Services (NTIS)

Department of Health and Human Services (HHS)

Cybersecurity and Infrastructure Security Agency (CISA)

Department of Justice (DOJ)

Prutech

Sr Content/Technical Writer June 2023 - Oct 2023

Worked directly for the Chief Technology Officer to review and summarize all RFPs to provide a list of strengths and challenges based on PruTech’s experience.

Served as Lead Content/Technical Writer for all RFP & RFI responses collaborating with Sales, Procurement, and Engineering.

Developed and documented case studies of previous project work to be used in sales initiatives.

Technical Writing Consultant (free-lance) Dec 2021 – June 2023

Clients include:

Chicago Public Schools

Haliburton

Navy Federal Credit Union

U.S. Dept of Agriculture

Bidscale

Intel Corporation

Cigna

Defense Information Systems Agency (DISA/DOD)

NASA Aug 2020 – Oct 2021

(contractor via ASRC Federal)

Sr Technical Writer/Policy Analyst

Documented changes in business processes due to remote work (COVID-19) including the transition from Security Assessment Reviews (SAR’s) to Authorizations to Operate (ATO).

Conducted bi-directional communication both in writing and verbally with SME’s and System Owners regarding new processes for ATO’s.

Researched NIST CSF and FISMA ACT to become a Subject Matter Expert on NASA policies to serve as a reference for all staff within the Cybersecurity Services and Integration Division.

Executed testing for the Service Management Team service portal.

Developed Charter for the Goddard Space Flight Center Mission Cybersecurity Advisory Team.

Drafted policy documents around cybersecurity for the Office of the Chief Information Officer.

Coordinated reviews for policy documents with stakeholders.

Analyzed NASA center policies to determine which policies should be elevated and applied across the entire agency.

Dept of State June 2019 – Dec 2019

(contractor via SkyePoint Solutions)

Lead Technical Writer

Documented work instructions for integrating SPLUNK into cybersecurity operations.

Developed Standard Operating Procedures and Work Instruction templates.

Audited documentation for Cybersecurity Integrity Center (CIC) to ensure documents met standards.

Collaborated with engineers to document deployment plans, test plans, and vendor evaluation reports.

Developed cybersecurity process and incident response templates for CIC.

Developed a documentation and file management plan for senior leadership approval.

FBI Aug 2018 - Mar 2019

(headquarters- contractor via Verigent)

IT Governance Analyst/Technical Writer

Worked with stakeholders to gather requirements for 508 compliance efforts.

Leveraged SCRUM SDLC methodologies to assist in standing up JIRA and migrating from a waterfall SDLC to an agile SDLC.

Served as Lead Technical Writer for all technical communication around IT expenditures.

Built and fostered relationships including communities of practice across the enterprise to educate, promote, and implement new processes for IT spend.

Reviewed and approved IT requisitions for 508 compliance and other criteria.

Developed, designed, and presented new processes for approving requisitions according to organizational changes and new requirements.

Analyzed and mapped IT expenditures to an industry standard IT Governance Model in the Cost Transparency group within the Office of the Chief Information Officer.

Developed and conducted training for over 7000 field Financial Managers across the country in policy and procedural changes for requisition processing.

Office of the Inspector General, US Postal Service June 2013 – Feb 2018

Program Specialist

Served as COR (Contracting Officer’s Representative) as needed for certain contracts.

Developed RFP’s/RFI’s to procure products and services from vendors serving the Federal government.

Led evaluation process for RFP review and vendor selection.

Implemented product management practices at an enterprise level.

Provided guidance on creating product roadmaps and release plans.

Led technical writing initiatives by developing templates for requirements gathering, design documents, development documents, test plans/cases, and deployment documents.

Developed and maintained a Service Catalog of all products and services for the data analytics lab.

Managed Task Order budgets and SOW/deliverable schedules.

Developed test plans, test cases, and executed testing for SSRS report performance and new software enhancements.

Led effort in building data governance awareness to support improvement of data quality and data management for analytics solutions.

Evaluated program and project results ensuring solution components meet customer needs and align with organizational objectives and strategic initiatives.

Collaborated with CIO and Legal departments in developing project review process implemented agency wide.

Provided project management support across all Data Analytics Division projects within the office of the Chief Data Officer serving as a resource to ensure consistency in solution components across all areas.

Ensured that projects were properly structured, followed appropriate processes and produced the appropriate artifacts (documentation) to move through the project life cycle.

Provided direction for project kick-off and initiation.

Served as Requirements Analyst assisting with project requirements in the early project stages for all projects.

Managed project documentation – not just creating documentation but knowing WHAT to document WHEN.

Northrop Grumman Nov 2012 – June 2013

Program Manager & Site Manager

(Assigned to Office of the Inspector General, US Postal Service)

Led efforts to build data governance awareness for data warehouse by educating senior staff (AIG level) on benefits of data governance.

Instituted processes for developing data quality assessments and appropriate data management documentation including data dictionaries and change control measures for data sets used for reporting.

Managed onsite contractors and approved leave requests, timesheets, and performance evaluations.

Provided program oversight and leadership for data analytics strategy and projects for the office of Countermeasures and Performance Evaluation (CAPE).

Managed development of data warehouse including migration of data sets from legacy systems and SAS models.

Reviewed project management schedules and provide leadership and oversight for project management activities.

Provided contractual leadership for vendor contracts.

Engaged and drove vendor initiatives around data analytics strategy and roadmap development.

Insystech Aug 2011 – Sept 2012

(VA School Consortium, Charles County Public Schools, Fairfax County Schools, Department of Education, State of West Virginia)

Proposal Manager / Business Analyst

Led process in reviewing RFP’s and RFI’s and relevant responses.

Developed and implemented a data management initiative of Business & Data Stewards to manage data quality issues for source systems before data was loaded into the warehouse.

Managed data warehouse projects from beginning to end.

Solicited and documented requirements for business intelligence applications.

Promoted data warehouse solution throughout internal organization (22,000 staff).

Trained end users on new features/functions in data warehouse solution.

Created stakeholder communication plan and internal marketing collateral/training docs.

Conducted inventory, analysis, and evaluation of various “duplicative” data applications and extracts (spreadsheets) currently used and planned across FCPS. Evaluation included analysis for duplication and overlap in feature/function/content compared to existing data solutions to gain an understanding of why existing data solutions are not being used to meet the need.

Solicited understanding from customers how they use data and what data they need when.

Evaluated existing IT processes and procedures and recommend possible enhancements to better meet customers’ needs in accessing and using data.

College Board Reston, VA Jan 2011 – July 2011

Training and Program Planning Consultant

Developed training strategy and wrote training plan.

Prepared training materials and delivered training.

Served as the “voice of the client” soliciting product feedback and incorporating into future product development plans.

Redesigned application user interface to improve product usability.

Conducted performance testing on Cognos applications.

Teradata (Claraview Division) Reston, VA Feb 2008 - Aug 2010

Consulting Manager

Reviewed RFP’s and RFI’s and managed company responses to gain additional contracts and revenue.

Leveraged PMBOK methods to customize a SDLC for client.

Assessed data governance maturity for assigned clients and implemented data governance project infrastructure to initiate data management best practices.

Served as senior consulting manager providing revenue and cost forecasting for assigned projects, contract review and bids for targeted projects, and content for responses to RFP’s.

Managed senior and junior consultants and led projects for Wells Fargo & Department of Education for the state of Iowa.

Led efforts to redefine and update Claraview Way SDLC methodology.

Wrote marketing materials and provided web content shaping company message and branding.

Wells Fargo Project

Developed a Business Intelligence Roadmap based on research study/interview results with several business units at Wells Fargo Home Mortgage resulting in tool consolidation/selection and organizational restructuring to accommodate new business strategy.

Developed interview and survey questions and framework for analysis.

Conducted interviews and captured interview results.

Analyzed interview data against other supporting documentation from project sponsors.

Iowa Department of Education Project

Lead Project Manager for team of consultants (both onsite and off-site) in implementing a state education data warehouse solution for Iowa.

Managed project budget (approx $2.4 million).

Managed all phases of software development life cycle ensuring timely delivery within scope and budget.

Managed client relationship including project staffing, budget, schedule, contract, work orders, and invoicing.

Arlington County / Arlington Public Schools, Arlington, VA 2005 - 2008

Director, Technology Services

Led department of 64 staff comprising the following units – Information Systems, Network and Infrastructure Services, Technology Training and Support Services, Engineering and Technical Services, Technology Integration Solutions, and Network Architecture.

Worked with procurement staff to develop RFP’s and SOW’s for vendors delivering technical solutions for the school district.

Responsible for budget of approx $12 million.

Managed implementation of two major system replacements for student information system upgrade and Oracle ERP to replace Finance and HR systems.

Led efforts for department restructuring improving customer service and executing major technology initiatives.

Led initiative providing wireless networks in all schools.

Developed support infrastructure and implemented software tool HEAT to manage support calls and processes for providing technology support.

Fairfax County / Fairfax County Public Schools, Fairfax, VA 2002 - 2005

Senior Product Manager/Project Manager

Worked with procurement staff to develop contracts for 3rd party vendors to technically enhance the data warehouse solution.

Managed data warehouse project - (approx. 20 staff) from multiple business units.

Analyzed current marketplace to position and launch data warehouse/decision support system product into public and private sectors.

Created product release notes, marketing collateral, and training materials to market product both internally and externally.

Analyzed technical and business solutions of 3rd party vendors to develop partnerships enhancing product offering resulting in commercialization.

Previous Roles

SiteSafe, Inc., (Crown Castle Communications), Arlington, VA

Director, Product Management and Marketing

GE Global eXchange Services, Gaithersburg, MD

Global Project Manager

MERANT Software, Inc., Rockville, MD

Product Marketing Manager

ABB Power T&D Company, Inc. (Westinghouse) Raleigh, NC

Product Manager, Information Systems Analyst, Technical Writer

US Postal Service, Glaxo Smith Kline, Raleigh, NC

Technical Writer, Editor, Online Help Developer

State Employees’ Credit Union, NC, Raleigh, NC

Senior Mortgage Loan Officer

Honors

Received Virginia Governor’s Technology Award

Adjunct Faculty, Virginia Tech, Focus – Technology Planning and Analyzing Data to Improve Instruction

Received CIO Magazine Enterprise Value Award for Data Warehouse project

Received President’s Service Award for outstanding service provided to schools and principals, Fairfax County

Received Outstanding International Software Training Award, GE

Accepted as an Author for an Anthology Textbook in Technical Communication

Elected to Board of Directors (Vice-Chair), SIGDOC, sponsored by Association of Computing Machinery

Appointed to Utility Deregulation Task Force, ABB, for national utility restructuring meetings to guide state legislators in policy making for industry restructuring

Judge for Research Triangle Park STC Online Design Competition

Phi Kappa Phi National Honor Society for Graduate Students (4.0 GPA Required)

Training and Certifications

Cybersecurity and Sensitive Unclassified Information Awareness

Controlled Unclassified Information

Cyber Awareness

Security and Insider Threats

Federal Records 101

Project Management Essentials

Planning and Managing Project Communications

USPS OIG Contracting Officer Representative (COR) Training

MicroStrategy Overview & Basics

Intro to ESRI GIS

Data Analytics Architecture Training

Data Analytics using Microstrategy

Developing a Statement of Work – Teradata Methodology

Delivering Professional Services Using Teradata Solutions Methodology

Teradata Warehouse 8.2 Overview

Introduction to the Teradata Database WBT

Effectively Communicating in Teams

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