Account Executive Customer Success

Solution-focused SaaS Account Executive and Client Relationship Manager with a proven track record of delivering impactful results through strategic sales execution, advanced pipeline development, and long-term client engagement. Adept at identifying growth opportunities and tailoring comprehensive technology solutions to address complex business challenges across diverse industries. Exhibits proficiency in managing the complete sales cycle, consistently surpassing goals through accurate forecasting, focused prospecting, and consultative delivery of solutions. Expert in managing and growing national accounts through establishing trusted partnerships, persuading key decision-makers, and adapting offerings to meet changing operational and compliance needs. Brings extensive industry expertise in SaaS, BPO, MSP, HCM, HRIS, ERP, and cybersecurity, supported by proficiency in Salesforce, HubSpot, SAP, Infor, and Oracle. Recognized for optimizing revenue retention, driving operational efficiency, and enhancing customer success outcomes. A catalyst for business growth consistently translating insights into action to improve operations, reduce risk, and accelerate digital transformation.

Key Achievements:

Enterprise SaaS Sales Leadership: Successfully secured high-value Workforce Management and Compliance SaaS contracts by strategically focusing on mid-market and enterprise clients. Consistently surpassed quota by providing customized solutions, aligning with stakeholders, and enhancing cross-functional collaboration.

Sales Growth & Quota Performance: Exceeded the quota by 156% at CenturyLink and reached 112% attainment at Ciber, showcasing a consistent history of revenue growth driven by consultative selling, pipeline management, and strategic account development.

Strategic Pipeline & Relationship Management: Built and managed robust sales pipelines from prospecting to closing using Salesforce and advanced CRM tools while cultivating executive-level relationships across SMB and enterprise accounts to enhance client retention and lifetime value.

Leadership Strengths & Competencies

Professional Experience

Equifax Phoenix, AZ Remote 2021 - Present

Account Executive

●Enterprise SaaS Sales: Achieved high-value deals by providing customized Workforce Management and Compliance solutions to mid-market and enterprise clients, regularly surpassing sales targets through strategic targeting and relationship development.

●Territory Planning & Quota Attainment: Developed and executed comprehensive territory plans that aligned with revenue goals, resulting in consistent performance at or above quota in competitive markets.

●Pipeline Development & Forecasting: Developed and sustained an effective sales pipeline from initial prospecting to closing, utilizing CRM tools such as Salesforce to guarantee precise forecasting and transparency in the pipeline.

●Cross-Functional Sales Collaboration: Managed intricate sales cycles by collaborating with Pre-Sales, Product Development, Legal, Sales Engineers, and Executives to provide tailored solutions and address enterprise-level objections.

●Client Onboarding & Implementation Support: Collaborated with Implementation and Customer Success teams to ensure a smooth onboarding experience for new clients, accelerating time to value and enhancing long-term client satisfaction.

●HCM, HRIS & Payroll Solutions Expertise: Leveraged extensive expertise in Human Capital Management systems, HRIS platforms, and payroll processes to deliver strategic consultation and impact decision-making throughout the sales cycle.

●Mid-Market & Enterprise Client Engagement: Engaged and influenced stakeholders from mid-sized to enterprise organizations, driving the adoption of compliance-driven solutions that addressed complex workforce challenges.

ServiceSource (Concentrix) Denver, CO 2019 -2021

Senior Business Development Manager

●Sales Strategy & Pipeline Management: Spearheaded full-cycle sales processes from discovery to close by qualifying leads, setting expectations, and advancing opportunities through the pipeline, driving consistent quota attainment.

●Executive-Level Communication: Initiated and led strategic conversations with VP and C-suite executives to uncover business needs, establish credibility, and identify long-term partnership opportunities.

●Business Development & Goal Execution: Developed and implemented targeted business strategies aligned with sales objectives, resulting in consistently achieving and surpassing revenue goals.

●Sales Technology & CRM Tools: Leveraged Salesforce, LinkedIn Sales Navigator, InsideView, DemandBase, and Outreach to optimize prospecting efforts, monitor engagement metrics, and improve sales efficiency.

CenturyLink Business (Lumen) Denver, CO 2017 - 2019

Senior Inside Relationship Manager

●Sales Performance & Quota Achievement: Achieved 156% of the annual sales quota in 2017 and sustained exceptional performance in 2018, consistently surpassing revenue goals by employing strategic pipeline management and a client-centered sales approach.

●Client Relationship Management: Enhanced and broadened connections with designated SMB accounts by actively involving stakeholders, recognizing changing product demands, and addressing concerns to guarantee client satisfaction and loyalty.

●Strategic Account Development: Broadened engagement within designated accounts by establishing new relationships with decision-makers across various subsidiaries and business units, enhancing account penetration and long-term value.

●Contract & Proposal Management: Spearheaded quote development, contract reviews, and proposal presentations tailored to client-specific needs, enhancing deal closure rates and reducing negotiation timelines.

Ciber Global (HTC Global Services) Greenwood Village, CO 2015 - 2017

Business Development Representative

●Sales Lead Generation: Generated qualified leads that led to $2.8M in closed business over a year, directly contributing to revenue growth and surpassing company benchmarks.

●Quota Achievement: Achieved 146 new, qualified opportunities while consistently exceeding sales targets with a 112% quota attainment through strategic prospecting and pipeline development.

●Business Development: Collaborated closely with Account Executives to identify and qualify new Information Technology project opportunities in targeted vertical markets, tailoring client solutions.

●Technical Sales Expertise: Utilized deep technical expertise in ERP, ADM, MSP, Office 365, Business Intelligence, Salesforce CRM, SaaS, PMO, Cloud, and QA Testing to enhance client engagement and business solutions.

●Proposal Management: Developed tailored, compelling proposals and strategically addressed RFPs, speeding up the sales process and increasing win rates.

●IT Solutions Knowledge: Demonstrated cross-functional knowledge in Managed Services & Hosting, Staffing, and IT infrastructure to support high-value enterprise technology solutions and sales enablement

Education & Certifications

Associate of Arts in Accounting and Business Management Barnes Business College Denver, CO

Conceptual Selling Certification Miller Heiman Group, A Korn Ferry Company

CompTIA A+ Certification Issued March 2010

Technical & Software Proficiencies

Microsoft 365 Suite: Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive, SharePoint

Google Workspace: Gmail, Docs, Calendar, Meet, Drive, Sheets, Chat

Enterprise Systems & CRM: Salesforce, SAP, LinkedIn Sales Navigator, InsideView, DemandBase, Outreach

Communication & Collaboration Tools: Slack, Skype, Zoom

Document & Contract Management: Adobe Acrobat, DocuSign

Finance & Expense Management: SAP Concur

John Tweed

Phoenix, AZ Remote 303-***-**** ***********@*****.*** linkedin.com/in/johntweed

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