Senior Technical Writer

Trenton B. Franklin

**** **** **. **, **********, DC 20037 - 217-***-****

***************@*****.***

EXECUTIVE SUMMARY

Versatile multidisciplinary technical communicator with over 13 years’ experience. A proven record of accomplishment for successfully preparing instruction manuals, journal articles, press releases, and other supporting documents to communicate complex and technical information more easily and effectively. Creative and innovative professional experience in building and reviewing technical communications strategy. Experience in GitHub, Jira, SEO, Adobe InDesign, Photoshop, Microsoft Office Suite, Visio, and content development.

EXPERIENCE

Senior Technical Writer/Communications Lead; IMC; Arlington, VA – 09/2019 – Present Provides and manages technical internal and external communications. Develops software documentation. Develop, write, and edits comprehensive strategy for instructional manuals, SOPs, and SharePoint. Publish monthly newsletter for the Network Enterprise Center-NGB Senior Technical Writer/Editor, T3W Solutions; Washington, D.C. — 12/2017 – 09/2019 Prepare instruction manuals, how-to guides, journal articles, and other supporting documents to communicate complex and technical information. Support end user requirements related to network design review, testing procedures/results, and documentation in coordination with media engineering/vendors.

Communications Director; Ron McDaniel Jr. State Del D27A; Maryland – 07/2017 11/2018 Managed and directed the campaigns internal and external communications. Supervised public relations staff, created communication strategies, and served as the key spokesperson and media contact for press releases, interviews, etc.

Program Manager, Department of Defense-ANG; Washington, DC — 07/2016 – 12/2017 Managed and provided oversight of the Staffing program for Army and Air Service Members in an Active Duty status, managed hiring, assignment, reassignment, discipline, and career development of AGR Soldiers. Coordinated tour continuation boards, control grade utilization, promotions, separations, and retirements of service. Properly researched a variety of sources to write concise, detailed policy, press releases, and talking points for Commanding General of DC National Guard. Public Affairs/HR Specialist, HQ DCANG, DOD; Washington, D.C. — 07/2014 – 07/2016 Responsible for formulating and editing press releases regarding the Office of the Commanding General, assisted active and inactive veterans and members in locating required documentation such as DD 214s and NGB 22s, and researched and wrote military personnel policies and regulations. Developed and implemented strategic command messaging strategies for Air National Guard social media platforms. EDUCATION

UMass Amherst - Masters Certification Program (Active) – Communication, Journalism Benedictine University, Springfield, IL — Business Administration (Attended), B.S. College of the Air Force – Associates in Applied Science-Human Resources SKILLS

Active DoD Secret Security Clearance, ActionKit, Content Strategy, Copy Editing, Creative Writing, Data Analytics, Java, JavaScript, Project Management, Scrum, Agile, SEO, InDesign, InCopy, Adobe Creative Suite, Strategic Planning, Strong Interpersonal Skills, Systematic, SQL, Technical Writing, Microsoft Excel, Access, Word, Visio, UX/UI Design, VAN, Jira