General Manager Food Service

PROFESSIONAL SUMMARY

Seasoned F&B executive with 25+ years overseeing complex food service operations in corporate, institutional, and hospitality environments across New York and the Caribbean. Skilled in leading large cross-functional teams, managing vendor partnerships, and delivering operational excellence in high-volume regulated settings including airports, healthcare, and catering. Known for driving efficiency, quality, and strategic alignment with organizational goals in fast-paced business contexts.

AREAS OF EXPERTISE

Food & Beverage Management P&L Oversight Vendor Contracts RFI/RFPs Kitchen Layout & Planning Commissary Operations Staff Training & Development Corporate Event Planning Compliance & Safety Hospitality Operations Forecasting & Budgeting Strategic Project Management Culinary Innovation Microsoft Office Proficiency

PROFESSIONAL EXPERIENCE

Multi-Unit General Manager

OTG Laguardia Airport – Queens, NY July 2022 - November 2024

●Oversaw 165 employees across 3 retail markets, 2 fine dining venues, and 7 QSRs in a high-security airport environment.

●Chaired the OTG LGA Multi-Cultural Diversity Group; planned and executed corporate events in collaboration with HR.

●Led P&L, scheduling, and inventory systems to optimize operational outcomes and labor management.

●Ensured compliance with health regulations and company SOPs across all concepts.

Director Of Operations

Tropical Paradise Catering Inc – Brooklyn, NY March 2020 - October 2020

●Prepared city RFI/RFP bids to supply 5,000–10,000 meals/week to NYC Department of Aging during COVID emergency response efforts.

●Directed the design and construction of a 2,500-square-foot roadside restaurant and catering facility, managing buildout and launch.

●Launched a 100-seat outdoor restaurant during NYC shutdown, installing a 3-station Clover POS system.

●Created and executed an evolving 3-course international brunch menu, generating $100,000 in weekly sales.

●Led BOH/FOH recruitment and sanitation program for pandemic-era operations.

Regional General Manager

Footprints Cafe Inc – Brooklyn, NY. March 2012 - March 2020

●Grew revenue from $11M to $19M across multiple locations by implementing delivery platforms and strategic marketing.

●Established commissary kitchen and collaborated on kitchen layout for new Flatbush location.

●Converted a 5,000-square-foot hardware store into a high-volume QSR serving 1,500 ticket sales/day.

●Secured and managed UberEats exclusivity deal, driving $100K/week in delivery revenue.

●Represented business at DOL tribunal matters and managed FOH/BOH operations.

General Manager

Amy Ruth’s – Harlem, NY July 2010 - February 2012

●Improved operations and resolved compliance issues; earned NYC DOH "A" rating.

●Partnered with architects to double seating capacity through compliant expansion.

●Reduced costs and improved service quality through staff training and vendor negotiation.

Restaurant General Manager

Negril Chelsea – New York, NY October 2004 - May 2009

●Increased revenue through team development and hospitality-focused training.

●Directed restaurant renovation, boosting ambiance and service quality.

●Trained assistant managers and oversaw compliance.

Operations Manager

All-Inclusive Resort Club International St.Lucia - Cap Estate, St.Lucia 1998 - 2000

●Managed operations of the resort's satellite location beachfront and water sports facility at Choc Bay.

CEO/Owner of Catering Operations

Tapion Hospital - Castries, St. Lucia 1995 - 1997

●Managed meal service for patients and staff, ensuring dietary compliance and safety protocols.

Opening Executive Chef

Skyway Inn - Vieux Fort, St.Lucia 1992 - 1994

●Procurement small and large equipment for kitchen and dining rooms. Overseeing kitchen design and installations. Training and development of crew members for opening of hotel

Food and Beverage Director

Caribbees Hotel - La Pansee, St. Lucia 1990 - 1992

●Managed hotel and banquet operations. Reporting to CEO/Owner.

EDUCATION & CERTIFICATIONS

●University of the State of New York – GED

●Thomson Education Direct - Hospitality Management Associate Specialized Business (ASB)

●Department of Health and Mental Hygiene Certification

●TIPS Certified Food Handlers Certification, NYC

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