Business Process Pega Developer
Resume:
leJivithesh
Sr. Pega Developer
***********@*****.***
PROFESSIONAL SUMMARY:
10+ years of IT experience including PEGA PRPC (Pega Rules Process Commander).
Development of Business Process Management (BPM) and Business Rules Engines (BRE) applications.
Proficient in conducting code reviews, ensuring adherence to coding standards and promoting code quality.
Extensive experience in architecting Pega solutions, including system design, data modeling, and integration strategies.
Proficient in managing Pega applications on cloud infrastructure, ensuring optimal performance and reliability.
Strong understanding of Pega frameworks such as PRPC and Pega Infinity, with the ability to customize and extend them to meet project requirements.
Skilled in performance tuning and optimization techniques to enhance the efficiency and scalability of Pega applications.
Proven ability to effectively communicate with stakeholders, including business users and other teams, to gather requirements and facilitate solution discussions.
Experienced in leading cross-functional workshops and meetings to align business needs with technical solutions.
Capable of providing technical leadership and guidance throughout the project lifecycle, ensuring successful delivery within scope, budget, and timeline constraints.
Proficient in troubleshooting complex issues and providing timely resolutions to ensure uninterrupted system functionality.
Involved in Agile development environments focused on frequent iterative releases and the integration of user feedback.
Skilled in migrating Pega applications to the cloud and managing version upgrades to leverage the latest features and enhancements.
Committed to staying updated with the latest Pega developments and best practices, continuously enhancing skills and knowledge to drive innovation and deliver value-added solutions.
TECHNICAL SKILLS:
BPM Suites : PEGA Rules Process Commander (PRPC) 7.x,8.x
Languages : Java, C
Operating Systems : Windows 7/10
Web Technologies : HTML, XML, JSP, WSDL and webservices
Databases : Oracle, Postgres SQL
Data Analytics Tools : Tableau, Power BI
Application servers : Apache Tomcat
Project management Tools: JIRA, Rally
PROFESSIONAL EXPERIENCE:
Anthem, Richmond (Remote) Feb 23 – Till Date
Sr. PEGA Developer
Project: Vendor Management System
Vendor Management System is an internal tool built on PRPC 8.X for vendor management inside the organization. Operations includes Vendor’s contract renewal, review, update or expiration is managed in the tool. Cases are created with data from the warehouse, and assignments are sent out to Anthem stakeholders who represent the external vendors
Responsibilities:
Involved in designing the Technical Design Documents for the Workflow development process and technical specifications.
Coordinated with Business Analysts and Project Managers to understand the business process, identifying enhancements and gathering business requirements.
Great experience in debugging applications using PEGA Tracer tool, Clipboard.
Coordinated with Business Analyst during User Acceptance Testing (UAT) and assisted the user to ensure that application was user friendly and functioning according to desired requirements.
To improve operational efficiency and enhance customer satisfaction by ensuring timely delivery of services and resolutions utilized SLA’s (Service Level Agreements) at Case level and Assignment level.
Co-ordinating with offshore and onshore teams with development challenges.
Creation of Work Objects and Process flows according to the customer requirements.
Designed and implemented complex user interfaces using Sections, Harness and HTML
Worked on decision rules Decision Table, Decision Tree for conditional processing, to update business requirements quickly and personalize customer experiences resulting in a 20% increase in process efficiency and a 15% reduction in error rates.
Configured Service-Rest which includes service package, service activity in post method to Create a new Operator ID and update internal tables by fetching data from external systems. Hence used Service-Rest, making them more suitable for high-volume transactions.
Worked on performance testing of application during releases and analyzed system logs and alerts.
Worked with cross functional teams and external systems while interacting with them for service consumptions.
Participated extensively in designing application security, which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
Maintained Application design, Workflows, Class Structure, User Interface (UI), Rule sets in Pega PRPC.
Creating various Flow Actions, Activities using methods (Apply Data Transform, Map to decision Table, Map to Decision Tree, Java, Show-Stream, Show-Property) Correspondence rules, Security in the PRPC application.
Environment: PEGA PRPC 8.x, PostgreSQL
Wells Fargo, San Francisco, CA Sept 21 – Jan 23
PEGA PRPC Developer
Project: Claims Management System
The project is about providing solution to assist users to dispute a fraudulent transaction, unauthorized transaction or report a skimming through e-portal or a phone call. Pega call to an operator is converted to a case through Genesys/Avaya IVR. Subsequently additional tasks can be handled from there on. My role is to gather, analyze the requirements from the business team and involved in the development of modules as well as testing the functionalities.
Responsibilities:
Designed and implemented technical solutions for various business process management tasks.
Manage team resources, assign tasks, and ensure adherence to project timelines.
Services include defect tracking, defect fixing, Live verification, RCA update and Enhancements requests.
Smart Shapes like Create Case, change to next stage, Create Pdf, Send Email, Search Duplicate Case, wait etc. are configured to automate business processes, and enhance application functionality.
Worked on the Enterprise layer class structure to build enterprise components used across the organization like data classes and integration classes.
Worked extensively with Agents and Data pages by automating background processing tasks such as sending notification and updating records.
OBJ methods such as Obj-Open, Obj-Browse, Obj-Sort, Obj-Open-By-Handle, Obj-Delete-By-Handle, Obj-Validate, Obj-Save, Obj-Save-Cancel Methods used to perform transactions on a class.
Used OOTB functions Isinpagelist, Indexinpagelist, what comes after first, what comes after last, Contains, Starts With To Int.
Involved in KT session for application users
Involved in Creation of validation rules to implement business logic validation
Assist with planning and execution of unit, integration, and user acceptance testing.
Created Savable data page, pre and post data transforms, save data page shape to save records.
Configured Job Scheduler to run an activity on a periodic basis in background process.
Created Queue Processor to execute business logic based on the specific time interval on the server/node.
Class-Joins and Summarize reports, Sub Reports are defined in Report Definition and Association rule to join and reuse the properties of both classes.
Act as the primary point of contact for stakeholders, providing updates and managing expectations.
Added/Updated Work Parties based on the business requirements.
Ensured compliance with regulatory requirements, security standards, and organizational policies.
Environment: PEGA PRPC V7x and PEGA PRPC V8.x Oracle12g, JIRA
GE HealthCare, Chicago, IL Oct 19 – Aug 21
System Architect
Project: Enrollment and Billing
Enrollment and Billing (EAB) is a business process application, which involves developing portal for clients to enroll for health insurance plan. It involves filling out an application, verifying eligibility, contract generation, validation of billings, maintaining records of health benefits of the clients etc. Migration from Pega 6.x to Pega 7.x was main part of the assignment
Responsibilities:
Worked with Business Partners, Business Analysts, and the management team in analyzing and understanding the requirements.
Configured Split-Join and Spin-off to implement parallel processing.
Validation rules to enhance the overall quality of the data and reduce likelihood of encountering problems in workflow.
Worked on report definition and data pages in populating data.
Used Declare Index rule to create Index class and map the exposed data to separate table for reporting purposes.
Performing design, development reviews at the beginning and end of each sprint.
Analysis on User Stories and creating API Services accordingly.
Performed integration with external systems which involves a series of steps to ensure Seamless communication and data exchange.
Implementation of Declarative Processing features - Expressions, Constraints, On Change which simplifies maintenance, and improves performance by reducing the need for manual intervention.
Worked with Clipboard and Tracer tools extensively to trace hard to find defects.
Followed Pega Guardrails in implementation of the application.
Environment: Pega PRPC 6.x, Pega PRPC 7.x, Oracle10g, Microsoft Visio, Web Sphere Server.
NIKE, Brooklyn, NY
Pega Developer Jul 17 – Sept 19
Project: Digital Workflow Transformation
As a Pega PRPC Developer for Digital Workflow Transformation Project, you will play a pivotal role in streamlining business processes and enhancing customer experience through the Pega Platform. This project focuses on automating workflows, improving operational efficiency, and delivering personalized solutions to support global supply chain, retail operations, and customer engagement.
Responsibilities:
Maintaining Flow rules, Flow Actions, Layouts and UI properties.
Creating User Interface with Harness and Section and embedded section Rules.
Created Property Rules (Single valued Properties, Page list Properties, and page group properties) and fixed bugs and defects by analyzing the requirements.
Worked on Client-side validations like enter correct type of data, restrict data to possible values, ensure data fits business logic.
Data Transform to process data using Sort, When, Otherwise When, methods.
Configured activities to interact with Pega's data model, including creating, updating, and retrieving data instances from the Pega database by using methods like Property-Set, Page-New, Remove, Property-Validate, Page-set-Message, Call, Branch etc.
Used debugging tools Live UI, Clip Board and Tracer for Bug Fixing and analyzing data.
Implemented various PRPC components like Declarative expressions, Constraints etc.
Unit Testing entire application supports the continuous delivery of applications by enabling quality testing of smallest units of functionality.
Environment: PEGA PRPC 7.1, Java Script, Oracle 11g, IBM WebSphere
Vircon Software Solutions, India Jan 14 – Apr 17
Associate Developer
Project: Account Opening Forms
Designed and developed International Bank Account Opening forms for multiple countries under the International Customer Program. Key responsibilities included gathering and analyzing requirements, creating dynamic smart forms with integrated workflows, and managing project change requests. Played a critical role in form architecture, design, and estimation to ensure efficiency and adaptability. Focused on replacing paper-based processes with online interactive forms to reduce costs, eliminate manual errors, and improve process accuracy. Enhanced operational efficiency by enabling dynamic adjustments to forms based on input and reducing response times through seamless electronic submissions.
Responsibilities:
Design application to functional and technical programming standards.
Gather and interpret user requirements into design specifications.
Analysis of specifications provided by the client.
Enhancements, performance tuning and bug fixing
Involved in Coding, Unit Testing, and implementation.
Developing the rules for various international markets like Singapore, Malaysia,UK, Australia and South Korea based on their requirements.
Declared constraints, Created Dynamic User Interfaces, adding use cases based on the specifications and requirements.
Impact Analysis of bugs and issues
Promoting and deployment of rules into environments, UAT and Model (Pre-Production)
Addressing customer requests and code enhancements
Developing the application by performing the daily tasks given by the onsite team as per the design document and meeting the project deadlines.
Used Visio to create data work flow and use case diagrams to prepare business reporting process models.
Involved in all stages of testing and bug fixes and maintenance.
Worked in a team size of eight thereby coordinating on the implementation issues.
Key Responsibilities:
Design, build, and maintain cloud-native applications using Azure services.
Deploy and manage containerized applications using Docker and Azure Container Apps (ACA).
Architect and administer PostgreSQL databases, ensuring availability, scalability, and security.
Integrate and manage Redis for caching and data structure storage.
Use Azure Blob Storage for scalable object storage, backups, and media handling.
Manage and orchestrate workloads with Kubernetes (AKS or self-hosted).
Implement CI/CD pipelines and Infrastructure as Code (IaC) using tools like Azure DevOps, Terraform, or Bicep.
Monitor and troubleshoot systems using Azure Monitor, Log Analytics, and other observability tools.
Enforce best practices around cloud security, cost management, and performance optimization.
Environment: PRPC V4.x (Pega Rules Process Commander), Java, Web services (SOAP), XML, MS Visio, Apache, MSSQL
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