Customer Service Technical Support

denise ballesteros

Tucson, AZ *****

*******************@*****.***

+1-520-***-****

Experience:

high call volume: 1 year, 2 years scheduling content, analyzing the results, engaging with other users

and customers, and implementing a consistent content strategy.

Responsibilities • Cold call people using a given phone directory to sell products or solicit donations

• Answer incoming calls from prospective customers

• Use scripts to provide information about product’s features, prices etc. and present their benefits

• Ask pertinent questions to understand the customer’s requirements

• Persuade the customer to buy by demonstrating how merchandise or services meet their needs

• Record the customer’s personal information accurately in a computer system

• Deal with complaints or doubts to safeguard the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and record useful information

Education

nogales highschool in diploma highschool

apache nogales highschool - Nogales, AZ

January 2003 to March 2007

Skills

• Customer service

• Live chat

• Inside sales

• Telemarketing

• Cash handling

• Sales

• Cash register

• Typing

• Technical support

• Zendesk

• CRM software

• Guest services

• Direct sales

• Pricing

• Salesforce

• Windows

• Accounts receivable

• Clerical experience

• Google Suite

• Supervising experience

• Leadership

• Mac OS

• Customer support

• PCI

• Bilingual

• Negotiation

• SharePoint

• Software troubleshooting

• IT

• HIPAA

• Content management systems

• Accounts payable

• Accounting software

• Epic

• Hospital experience

• Revenue cycle management

• Analysis skills

Certifications and Licenses

Driver's License

Additional Information

1. Motivation for sales

• Negotiation

• Familiarity with applicable local, state, and federal laws and regulations

• High level of organization and attention to detail

• Competence with office management software

• Professionalism

• Internal communications

• Listening

Education and Experience

• High school diploma, GED, or equivalent

• 1-3 years’ management experience a plus

• Solid knowledge of office software such as Microsoft Outlook, Excel, and Word

• Cash handling knowledge

• Provide exceptional customer service to individuals from various cultural backgrounds

• Knowledge of basic bookkeeping principles

• Ability to handle situational stress in work environment

• Ability to multi-task

• Computer literate

• Excellent customer service, organizational, and communication skills with emphasis on

responsiveness, building trust, mutual respect, and courtesy

• sales experience working in the hospitality industry

Work Experience

Pharmacy Tech

Carondelet Medical Group - Tucson, AZ

February 2012 to November 2014

Responsible for taking payments for each patient and running insurance for the patients and able to

translate English to Spanish. Who may need it .

Call Center Representative

Afni Customer Services - Tucson, AZ

March 2014to July 2016

Callncen eter responsible and sales customer service and translate for customers if it's required .

Pharmacy Technician Trainee

Concentrix-Convergys - Tucson, AZ

January 2016 to September 2017

Responsible for the service and the cost for the medication, make sure to give them the right information

for each medication and make payments for them copay and able to set up an appointment for the

patient.

Cashier/Customer Service

Walmart - Tucson, AZ

February 2017to November 2020

Assisting customers as a cashier and able to help to translate customers English to Spanish if they need it .

Eoi services company contract remote job position temporary job offer reason not working on this

company 3 months contract the contract ends on December staring date 9/12/2022 _ 12/15/2022

st marys hospital 01/12/2023 -01/10/2025

dutiess: patient transporter,

Contact this candidate