Project Manager It

DAYANA FALCONI

IT Project Manager AI enthusiast Cutting Edge Technology Advocate

Lifelong Student Volunteer

************@*****.*** C: 480-***-****

www.linkedin.com/in/dayana-falconi-2020, Tempe, AZ 85284 SUMMARY:

Multi-talented Professional offering over 15 years of experience in SDLC project management

Motivated by cutting-edge technology. Poised in driving client-facing and stakeholder engagement

Expertise includes initiation, financial support, scheduling, resource management, building financial forecasts and developing budgets to define project timelines and closure

Well-versed in the procurement process of a global supply chain Achieving project objectives on time and within the budgets by monitoring progress, enforcing deadlines

Cost controls and resolving problems quickly and effectively Expertise in project finance, annual operating budgets, and financial reporting with a successful record of managing projects and programs SKILLS:

13+ Years IT Project/Engagement Management

15+ Years of PMO Strategy and Implementation

13+ Years IT Program Management IT

15+ Years EPC

AI Agent workflows

Multi-Agent Architecture

AI Foundations, Expanding Knowledge, Apply Learnings GIS (Geographic Information Systems)

Data Center Infrastructure/Cybersecurity

Citrix and Oracle database upgrades

Managed Projects with $100M Budget

Merger and Acquisition for pipeline integration

Facilities Management

Corporate/SOX Compliance

Contractor/Vendor/ Supplier Liaison Global Supply Chain Service Now Delivery

Tools: Jira, Confluence, MS Project, Power BI, Trello, Hana, Salesforce, Go-Hi Level, SAP Hana, Service Now, Intel vPro, Oracle, Workday EXPERIENCE:

02/14/19-Present

ENDLESS VITALITY Tempe, AZ

IT Director

A visionary leader who oversees the design, development, and deployment of AI/ML solutions, ensuring they deliver measurable business value, while also focusing on AI's impact on the company and its obligations, opportunities, and risks Integrating AI Chat bots to service potential and current patients with questions 05/22 to 11/24 CDW, Tempe, AZ

Project/Engagement Manager

Responsible for managing the successful deployment of ServiceNow solutions for clients within the Delivery Service organization

Act as the primary customer contact for services to resolve any arising issues and escalate as appropriate

Provide status reporting to all stakeholders and maintain high levels of customer satisfaction and project profitability

Own Professional Services delivery to a customer and Professional Services engagement

Responsible for understanding customer’s business issues and problems being resolved by the internal team

Single point of contact for a customer for ServiceNow engagement and provide a conduit to other ServiceNow teams as required

Drive and manage project risks, including identification, analysis and communication, monitoring, and control while increasing the probability of positive outcomes. Manage project teamwork area/backlog

Apply consultative skills and understanding of technology to explain how ServiceNow addresses requirements and objectives

Plan and deliver project kick-off meetings and serve as a Scrum Master for Sprint cycle during deployment

Facilitate Examine (requirements gathering) workshops to translate business requirements to tangible configuration in ServiceNow (Stories) Hold regular project review calls / meetings with customers Responsible for forecasting and planning for additional resource needs Identify up-sell opportunities and engage Sales & Pre-Sales teams Validation and tracking of value delivered by ServiceNow solution Responsible for customer satisfaction throughout the engagement cycle 02/19 to 12/21 ARIZONA PUBLIC SERVICE/PARADIGM TECHNOLOGY, Phoenix, AZ Program/Project Manager

Supporting the PMO for the Design of Spatial Management, GIS, and Conflation projects using Esri ArcGIS

Responsible for planning and maintaining resource management, executing, and closing GIS projects

Created turn over technology-based learning/On-the-job training/Simulators and Instructor-led training

Involved with the production and coordination of several projects concurrently. Strong ability to summarize meeting minutes to ensure a full understanding of status, action items, progress and forecast

Maintained client relations and was involved with marketing, design, and production meetings

Coordinated work sessions at project sites in conjunction with Project Managers and appropriate technical professionals for rolling out upgrades Created a heat map for Phoenix metro service territories to track upgrade releases Oversee several project managers to maximize timelines and financial reporting to stakeholders

Attended monthly steering committee meetings for executives and stakeholders on project health

Created KPI dashboards to display financial, Risk/Opportunity, Schedule, and Resource Management data related to the program with budget-to-actuals, Cashflow, Forecast, SOW & POCR tracking and resource management Training project managers, business analysts and technical leads to use ServiceNow as the new financial and project management platform Supported a 100M, 82-acre ground-up facility project spanning multiple business units; collecting all quality standards and customer requirements to maximize customer satisfaction

Supported the development of the project design and programming to identify requirements and pre-construction EPC activities

04/18 to 11/18 HONEYWELL/BEPC, INC, Tempe, AZ

Project Manager

Served on the SDDT Lync Deployment Team Ifor T Enterprise Services Managed all projects that support the Honeywell ADI business across North America Performed hardware refreshes and system upgrades on MPLS circuits routers, switches, access points, and telecommunication that directly impacts call centers and data centers

Lead a team of Solution Engineers, Voice Engineers, and Execution Teams through Agile & Kanban methodology

Managed the design and procurement process following through with requirements and finance

08/17 to 01/18 B & D INDUSTRIES/INTEL, Chandler, AZ Project Manager

Performed Electrical Project Management responsibilities for Semiconductor projects

@ Intel

Managed resource-loaded project schedules to meet milestones Managed monetary incentives for meeting accelerated schedules Responsible for forecasting projected revenue, costs in WIP, and approved projections and billings

Conducted contract review, negotiations, and execution Participated in weekly QA, PMT, and Management Field walks with stakeholders and project team

Validated as-builds and initiated warranty period to turn over to the customer 07/12 to 12/16 FIRST SOLAR, Tempe, AZ

Program Manager II

Served on the Systems Development Technology management team Managed Mean & Methods improvement projects for engineering, procurement & construction

Managed Wonderware SCADA system projects

Managed Proprietary Software Development to support the Operation Center’s reporting metrics to meet Purchase Power Agreement requirements Control project budget, scope creep, and schedules to deliver per plan. Ran weekly project meetings with the project team

Monthly reporting meetings with Executives/Stakeholders Managed project status in Change Management System for cross-functional change process

Processed Capital Acquisition Requests with business cases, NPV, IRR & depreciation Responsible for contributing to the PMO continuous improvement initiative Resource Management/HRIS implementation across functional roll out and training- www.workday.com.

Data Center Hyperconverged infrastructure projects with Cyber security requirements Merger and Acquisition integration into EPC Pipeline - www.skytron-energy.com. Implementation of metric reporting dashboards -Tableau/K2-Smart forms Managed the launch of the 1.3 M sq. ft Manufacturing facility including maintenance agreements for mechanical equipment, cubicle layout mapping, IT equipment, networking setup, and logistical tracking.

08/11 to 05/12 WASSON COMMERCIAL CONSTRUCTION, Tempe, AZ Project Manager

Responsible for the Construction office setup management project Held HR responsibilities including payroll and sales tax Responsible for contract negotiations and distribution to owners and subcontractors Pre-qualified subcontractor’s paperwork and payment applications on all projects Submitted Change orders and RFI distribution as well as meeting minutes with owners, architects and engineers

05/07 to 04/11 TEMPE MECHANICAL LLC, Tempe, AZ

Project Manager

Assisted business development by researching jobs bidding and maintaining bid list on FTP site with project

plans and specifications for all vendors & subcontractors Responsible for the submittal process on Design Build projects, Government projects, Municipalities projects,

Educational and Institutional projects, Retail, Commercial & Industrial projects Procurement of equipment, tracking and coordinating delivery to meet project schedule Submitted change orders and approved invoices for proper job costing Compiled OIM for owner training and closed out punch list upon completion of project EDUCATION:

Arizona State University, Tempe, AZ

Bachelor of Science in Technical Communication

CERTIFICATIONS:

MIT Artificial Intelligence and Business Strategy, Certification SCRUM Master Certification

COURSES:

• AI Agent Design Patterns with Auto Gen

• Multi AI Agents Systems with cewAI

• AI Agents in LandGraph

TRAINING:

Agile

Waterfall

Hybrid

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