Management and Program Analyst

Shenille Brite

Atlanta, GA Phone: 404-***-**** E-Mail: ************@*****.***

Seasoned professional with 20+ years of expertise spanning customer service, technical support, and program analysis. Proven ability to manage high-volume communications and complex operational challenges while consistently enhancing customer satisfaction. Adept at swift problem-solving, strategic relationship building, and implementing innovative process improvements.

EXPERIENCE

Management and Program Analyst

Centers for Disease Control and Prevention, Remote - July 2024 - Present

• Conducted qualitative and quantitative analysis to assess and improve organizational efficiency and program effectiveness.

• Evaluated internal processes, identify operational challenges, and propose data-driven solutions to enhance performance and cost savings.

• Provided technical guidance on policies and procedures, ensuring compliance and operational efficiency.

• Developed and recommended improvements to policies, administrative operations, and program management strategies.

• Analyzed health care and human services programs, preparing reports and briefings for leadership decision-making.

Buyer

McKesson, Remote - April 2024 - July 2024

• Managed vendor communications, quotes, and orders while ensuring accuracy and efficiency.

• Overseen order processing in SAP, resolving discrepancies in orders and inventory data.

• Maintained program documentation, ensuring compliance and up-to-date records.

• Provided accurate pricing quotations, contract reviews, and supplier requisitions to support customer needs.

Program Specialist

Fortrea, Remote - Oct 2023 - March 2024

• Handled patient support, insurance verification, and prior authorization coordination.

• Assisted with prescription transfers, funding sources, and compliance with program guidelines.

• Educated patients on insurance options while ensuring exceptional customer service. Customer/Product Support Representative II

McKesson, Alpharetta, GA July 2006 - November 2021

• Provided technical support for pharmacy systems, resolving software and hardware issues.

• Created knowledge base resources to improve troubleshooting and first-call resolution.

• Managed purchase orders, identified process improvements, and mentored staff.

• Trained new hires and enhanced team skills through instructional materials and support.

• Generated $25,000+ in Business Service Leads, surpassing company goals. EDUCATION

Bryant & Stratton College Milwaukee, Milwaukee, WI SKILLS

• Problem-Solving

• Team Leadership

• Critical Thinking

• Verbal & Written

Communication

• Active Listening

• Conflict Resolution

• Coaching

• SAP Products

• CRM

• Salesforce

• Microsoft Office Suite

TRAINING/CERTIFICATIONS

• Situational Leadership

• Building Rapport in Customer

Relationships

• Business Made Easy

• Adapting to Change

• Effortless Experience

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