Customer Service Administrative Assistant
Resume:
Regina Thompson
Simpson, NC *****
********************@***********.***
To secure a challenging position within a progressive company offering utilization of human services and clerical skills with room for growth and advancement Authorized to work in the US for any employer
Work Experience
Administrative Assistant
The Promised Learning Center - Bethel, NC
August 2023 to Present
Prepare packets for parents desiring to enroll their children in the program. Answer phones. Type all of the centers correspondence to parents. Make sure all applications and folders are complete before children are officially enrolled.. Order supplies for the office. Customer Service Representative
Alorica Calling Center - Erving, California
June 2021 to July 2022
Answer incoming calls regarding delivery dates. Work orders and returns and replacements Clerical Assistant
Premier Tax Services, Inc - Greenville, NC
August 2020 to February 2021
Answer phones, Input clients demographics into computer system, Input clients expenses and payments into computer system
Administrative Assistant
CITYWIDE TAX SERVICE - Brooklyn, NY
December 2018 to March 2020
Answer Telephones
• Data Entry
• Distribute intake forms to clients
• Type letters and memos
• Schedule appointments for tax preparers
Customer Service Representative
KELLY TEMPORARY SERVICES - New York, NY
September 2017 to January 2018
• Make outbound calls to investors informing them of their stockholders meeting
• Speak with investors regarding changes within the company
• Answer inbound calls
• Solicit investors proxy vote
Office Assistant
MUTUAL OF OMAHA INSURANCE CO - New York, NY
October 2014 to March 2015
• Make appointments for Insurance Broker
• Confirm appointments
• Fill out qualifications forms for broker
• Answer telephones
Appointment Setter
NATIONAL MERCHANT SERVICES - Brooklyn, NY
August 2014 to August 2014
• Cold calling
• Make appointments or businesses interested in processing credit cards
• Input appointments into computer
Office Coordinator
THE PROMISED LEARNING CENTER - Bethel, NC
December 2012 to December 2013
• Prepared files or state inspections
• Typed correspondence to parents
• Prepared monthly nutrition reports of DHHS
• Completed forms or enrollment
• Prepared monthly invoices
• Collected weekly payments from parents
Admin asst. / Personal Asst
DOOR TRANSPORTATION OF PITT COUNTY INC - Greenville, NC September 2010 to December 2013
• Balanced and reconciled books
• Prepared spreadsheets or monthly report to attorneys
• Make payments on business accounts
• Distributed payroll
• Prepared projected monthly budget
Customer Service Representative
CENTURYLINK - Tarboro, NC
April 2005 to October 2009
• Set up new telephone accounts for customers
• Took credit card and check payments over the telephone
• Advised customers of plans and services that best fit their needs
• Make payment arrangements
Education
Associate in Applied Science in Human Services
Pitt Community College - Greenville, NC
August 2010 to May 2013
certificate in Business Administration
Crown Business Institute - Brooklyn, NY
January 1983 to September 1983
Skills
• CUSTOMER SERVICE (8 years)
• RECEPTIONIST (4 years)
• 45 WPM (10+ years)
• MICROSOFT WORD (4 years)
• Clerical Experience (10+ years)
• Intake Experience (3 years)
• Microsoft Excel (1 year)
• Intake Experience (1 year)
• Office Administration
• Intake Experience
• Intake Experience
• Data entry (5 years)
• Typing
• English
• Tax Experience
• Computer skills
• Communication skills
• Customer service
• Typing
• Clerical experience
• Windows
• Customer service
• Administrative Experience
• Front desk
• Human services
• Analysis skills
• Communication skills
• Phone etiquette
• Customer support
Certifications and Licenses
Driver's License
August 1977 to August 2027
Groups
Treasurer
May 2022 to Present
Attend quarterly HOA meetings, advise of budget and fund’s availability, reach vendors best suited for repairs and budget
Additional Information
Office Skills
• Customer Service
• Interpersonal skills
• Office Procedures
• Records Management
Computer Skills
• Microsoft Word
• Type 55 wpm
Office Experience
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