Salesforce Developer Software Development

Yogesh Sai Sadhanala

SALESFORCE DEVELOPER

Location: NJ, USA

Mail: *****************@*****.***

Ph.: 551-***-****

LinkedIn: www.linkedin.com/in/yogesh-sai-

sadhanala-882b1626a

PROFILE SUMMARY

• Experienced Salesforce Developer with 5+ years of experience in designing, developing, and implementing customized Salesforce CRM, Sales Cloud, and Service Cloud solutions across domains such as healthcare, banking, and technology, following the complete software development lifecycle.

• Proficient in Apex, Lightning Web Components (LWC), Aura Components, SOQL, SOSL, Visualforce, SLDS, and Salesforce CLI, with hands-on experience in platform development, customization, and component-based architecture.

• Skilled in using Process Builder, Flow Builder, Apex Triggers, Validation Rules, and Custom Metadata Types to streamline business processes, enforce data integrity, and automate complex workflows.

• Experienced in integrating Salesforce with external systems via REST and SOAP APIs, Platform Events, Named Credentials, and MuleSoft, ensuring smooth data exchange and alignment with compliance standards and governance policies.

• Knowledgeable in version control (Git), DevOps practices using Salesforce DX (SFDX), Change Sets, and Metadata API, with practical experience in CI/CD tools like Jenkins for managing deployments across sandboxes and production environments.

• Adept in Agile environments, participating in sprint planning, backlog grooming, daily stand-ups, and peer code reviews, ensuring timely delivery of features and continuous process improvements.

• Committed to maintaining high code quality through unit testing with Apex test classes, effective debugging, and adherence to Salesforce best practices in scalable and maintainable application development. DOMAIN SKILLS

Salesforce Development Custom Objects Project Coordination CRM Platform Workflow Automation Security & User Permissions System Integration Process Enhancement Sandbox Testing TECHNICAL SKILLS

Methodology: SDLC, Agile, Waterfall.

Salesforce and Integration Tools: Force.com IDE, Force.com Data Loader, Force.com Platform, Force.com Explorer, Custom Tabs, Visual Force Pages, Apex Web service, Apex Classes, Controllers, Apex Trigger, Apex Data Loader, Custom tabs, Apex Testing, Batch Apex, Salesforce CRM, Workflow & Approvals, Dashboards, Custom Objects, Salesforce Lightning, Validation rule, Sharing Rules, Process Builder, Visual force, Price Rule, Product Rule, Service Cloud, Salesforce Shield, Tableau CRM (Einstein Analytics), MuleSoft, Salesforce Entitlements, Digital Engagement, DocuSign API, AWS S3 IDEs: Eclipse, Salesforce Developer Console, Gearset, Flow Builder, Process Builder, LWC, Object Manager, Salesforce Setup, Change Sets

Core Responsibilities: User Management, Data Management, Security and Actionable Reporting. Database: SOQL, SOSL, SQL Server, SOSL, Salesforce Object Data Model Soft Skills: Analytical, Interpersonal, Problem-Solving, Leadership Skills, Technical Skills, Communication Skills, Collaboration, Problem-Solving, Process Optimization, Attention to Detail, Communication Operating Systems: Windows, Linux, MacOS

PROFESSIONAL EXPERIENCE

Johnson & Johnson– NJ Sep 2023 - Current

Salesforce Developer

• Developed a personalized care dashboard using Salesforce Lightning App Builder to monitor wellness check-ins for over 1,500 patients monthly, improving visibility and reducing case backlog for support teams by 20%.

• Customized 5 standard objects and created 3 custom objects using Object Manager to track patient goals, activities, and communications for 2,000+ participants, enhancing team collaboration.

• Configured user profiles and field-level security in Salesforce Setup for 4 care team roles, ensuring data protection in line with HIPAA and organizational security standards.

• Integrated Salesforce with patient outreach systems using MuleSoft for two wellness clinics, enabling real-time health program updates and reducing outreach delays by 30% during initial rollout.

• Created Apex triggers and batch jobs in Salesforce Developer Console to automate wellness reminders, reducing manual calls by 50% and improving adherence tracking across 3 departments.

• Built escalation workflows for critical health flags using Salesforce Flow, reducing response time from 2 hours to under 1 hour, enhancing timely intervention for high-risk patients.

• Implemented 12 validation rules and 6 automations in Process Builder to ensure accurate care plan data entry, cutting form errors by 25% and expediting approvals.

• Enabled health journey tracking and audit logs through Salesforce Shield Event Monitoring for 4 care workflows, improving compliance with internal care coordination protocols.

• Built 4 wellness analytics dashboards using Tableau CRM (Einstein Analytics) to identify patient trends and proactively support care managers in monthly program reviews.

• Led sandbox testing and monthly deployments via Change Sets, maintaining zero post-release issues and ensuring stable rollout of wellness program updates to active users.

Softage Group– India Jan 2021 – Jul 2022

Salesforce Developer

• Developed a document upload interface using Lightning Web Components (LWC), enabling upload and storage of approximately 500 documents monthly, reducing manual email intake by 25% within the pilot team.

• Integrated DocuSign with Salesforce using Apex REST API calls, automating the e-signature process for 50+ client agreements, decreasing contract finalization time by 1.5 days.

• Wrote Apex triggers for renewal alerts in Developer Console, proactively notifying staff of upcoming document expirations, preventing delays for 15+ high-priority client accounts.

• Built automated document approval workflows using Salesforce Flow, reducing manual validation for document processing by 40% for client onboarding and loan servicing teams.

• Configured role-based access using Salesforce Shield Platform Encryption and Profiles, ensuring secure handling of sensitive financial documents across 2 internal teams, supporting data protection compliance.

• Added file tagging and categorization with Custom Metadata Types, improving search and retrieval efficiency of over 2,000 stored files for analysts and advisors.

• Enabled version tracking and field-level audits via Salesforce Shield, meeting internal audit guidelines and supporting data accuracy for 3 major document types.

• Created a document tracking dashboard in Tableau CRM, enabling visibility into daily file processing status, which helped reduce follow-up emails by 30% in the operations queue.

• Supported integration with AWS S3 using Named Credentials, facilitating secure storage for larger files and optimizing performance during high-volume upload scenarios in a single department.

• Used Gearset for deployment to manage and push monthly changes to production, maintaining 100% deployment success rate and ensuring minimal disruption to ongoing document processing. HCL Technology– India Jun 2019 – Dec 2020

Salesforce Admin

• Configured the Salesforce Service Cloud Console using Salesforce Setup for over 50 support agents, improving case visibility and reducing average resolution time by 35% through streamlined UI and quick actions.

• Implemented robust security controls using Field-Level Security and Profiles in Salesforce Setup, ensuring compliant data access for 5 distinct support tiers and reducing unauthorized access risks.

• Designed and deployed case assignment rules with Flow Builder, automating routing based on priority and region, which improved first-response SLA adherence by 40% across 5 key support teams.

• Automated email case creation and replies through Process Builder, building Email-to-Case workflows that saved 4 hours/week per agent, significantly decreasing manual data entry and follow-up delays.

• Integrated Salesforce with Jira using MuleSoft, enabling seamless bi-directional sync of support tickets and significantly reducing handoff delays between technical and support teams by 30%.

• Enabled Omni-Channel and Live Chat functionality via Service Cloud Digital Engagement, handling 150+ concurrent sessions, increasing customer engagement and improving agent allocation efficiency by 35%.

• Created and customized 20+ objects and page layouts via Object Manager, optimizing the case management interface and reducing support agent navigation time by 25% during peak service hours.

• Developed custom reports and dashboards in Salesforce Lightning, allowing managers to monitor over 100 active cases daily, increasing decision-making speed and agent performance tracking by 45%.

• Configured Entitlement Management with Salesforce Service Entitlements, defining SLA milestones for 5 key customer segments, resulting in a 20% reduction in SLA breaches and escalated tickets.

• Managed deployment lifecycle through Change Sets and Sandbox testing, pushing bi-weekly updates to production with zero downtime, ensuring smooth transitions and minimizing system-related disruptions. EDUCATION

Master’s in Business Analytics - Southern New Hampshire University, New Hampshire, USA. Bachelor of Electrical and Electronics Engineering – Jawaharlal Nehru Technological University, Kakinada, India. CERTIFICATIONS

Certified Salesforce Administrator (SCA)

Certified Salesforce Platform Developer I

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