Customer Service Call Center

Michael D. Bailey

***** ********* **

Orland Park, IL 60462

Cell: 708-***-****

Email: ***********@*****.***

Objective: Acquiring a position which will allow me to apply my experience in Customer Service, Support of Product information and Services.

04/2008- Present U.S Special Census Field Representative

Collect Data by interviewing residents at each home to help them understand the importance of participating in the survey and providing demographic information for the federal government.

06/2007- Community Representative

04/2008 Old Country Buffets Inc.

112 Town Center Drive, Matteson IL

Assisted the GM in the driving business by offering local municipalities the opportunity to host their events, also to promote fundraising ideas to local schools and church groups.

07/2006- Overnight Stock

12/2006 Wal-Mart, 4005 167th Country Club Hill, IL

oMerchandising and stocking consumer products

06/2005- Traffic Technician

12/2005 ISTHA, 2700 Ogden Ave, Downer Grove, IL

• Monitored highways electronic surveillance

• Provided incident management for dispatch State Troopers/Highway Authority Maintenance

• Monitored travel times, pavement conditions, accidents, stalled vehicles

• Assist with electronic signs, traffic control, critical highway conditions and road maintenance

• Interfaced with IDOT, INDOT, and WISDOT including local Traffic Media

05/2000- Region Customer Service Manager

01/2004 Danka Office Image, 425 E. Shawmut Ave. La Grange, IL

• Customer Service, Customer Billing, Marketing Support

• Provided directions, leadership, guidance to forty team members

• Operating inbound outbound high volume call center

12/1992- Customer Service Manager

05/2000 Cobra Electronics Corporation, 6500 Cortland St., Chicago, IL

• Planned, directed, and coordinated activities of twenty-five workers

• Operating inbound/outbound high volume call center

• Sold full line of consumer electronic components/devices

• Issued RMA for defected products, tracked customer orders, account reconciliation,

• Formulating policy and procedures and implementing pricing policies

• Trained associates on Cobra products

• Maintained inventory and stock

• Assist with Trouble shooting of electronic products

• Provided warranty service

04/1992- Customer Service Representative

12/ 1992 Globe Glass and Mirror, 1865 Fullerton Ave, Chicago, IL

• Inbound/outbound high volume call center

• Coordinated customer insurance claims

• Dispatched glass technician

• Maintained database records

01/1980- Diagnostics Coordinator

12/1990 Western Union Telegraph, 427 S. LaSalle, Chicago, IL

• Recorded and processed service call orders

• Manage customers complaints

• Process monthly invoices

• Dispatched plant technicians

• Maintained database records

• Maintained private and government service agreements and accounts

Education: YMCA Community College

Chicago, Illinois

08/1974-06/1976

Telecommunication

Skills: Electronics, Typing (75wpm), Datacom products, Electronic Connections,

Switch units, Printers, Faxes, Copiers

IBM (Dos) system software’s, IBM 3090, AS400 system, Act 2.0,

Lotus 123, Quattro Pro,

Quicken, Microsoft Office, Windows 11,

To current office eleven, MXP/Foresight, Oracle, CAD, TIMS

Special Certified Management Leadership Skills, Leadership II

Skills: Business Math,

Coaching Counseling and Corrective Action

Stress Management, Performance Management

Diversity Discrimination and Harassment

Reference: Available upon request

Contact this candidate