Customer Service Inside Sales

ROBERT F. KNIGHT

**** * ***** ** ***. G-*** Cell 629-***-****

Moses Lake, WA 98837 Email: *********************@*****.*** Senior Sales Professional

A focused and dedicated professional to bring vast experience in sales to the table in pursuit of a position in the business sector, to build upon existing knowledge, leadership experience, and technical and communication skills. Well versed in solution selling, customer relations, consultative sales, as well as meeting and exceeding quotas. My background in analyzing and delivering customer needs, along with a proven track record of negotiation and closing, has led to a consistent history of growth in a variety of professional settings.

Areas Of Expertise

Innovative inside sales techniques

Database utilization

Expertise in B2B/B2C

Innovative customer service

Experience in fast pace

environments

Relationship focused

Creative thinker

Leadership and teamwork

Extensive financial and

banking policies knowledge

Professional Experience

LINCARE/AMERICAN HOME PATIENT, NASHVILLE, TN, DEC 2020-JAN 2022

• Sales of CPAP and respiratory supplies; durable medical equipment for Medicare patients 4M BUILDING SOLUTIONS, NASHVILLE, TN, 2018-2020

• Building Maintenance & custodian

IDR / COMDATA, FRANKLIN, TN 2017-2017

Cold call appointment setting for process redesigns of company / corporations’ accounts payable processes 100 calls a day faced paced environment databased follow up calls. ACCEPTANCE, NASHVILLE, TN 2017-2017

Inbound and Outbound sales calls for high risk insurance customers. Educating clients on the different kinds of insurance need for protection of their automobile 80 calls a day. MEDIX, NASHVILLE, TN 2016- 2017

NEW PATIENT ENROLLMENT ADVISOR

Worked independently to educate medical patients/customers in reference to the benefits of home-based palliative healthcare/ social work programs.

Making 100 quality recorded calls a day and newly enrolling patients in doctor/nurse practitioner home visit programs and setting the initial and follow up appointments. DEFINET CONTACT, NASHVILLE, TN 2015-2016

APPOINTMENT SETTER

MAKING 200 OUTBOUND CALLS A DAY SETTING APPOINTMENTS FOR SALES GROWTH EXPERT NO SALES AT ALL. RANDSTADT/GENESCO, NASHVILLE, TN 2014-2015

CUSTOMER SERVICE / REORDERS

OUTBOUND CUSTOMER SERVICE CALLS FOR HOME DELIVERY OF CLOTHING AND HAT ORDERS AND REORDERS OF UNDELIVERED CLOTHING OR HATS 200 CALLS A DAY INBOUND / OUTBOUND TRUGREEN, NASHVILLE, TN 2013-2014

INSIDE SALES REPRESENTATIVE

Facilitated over 200 home service calls per day, all outbound through predictive dialer.

Utilized innovative communication skills to close all sales.

Product: lawn maintenance packages and programs to private residents BETTER BUSINESS BUREAU NASHVILLE, TN 2011-2013

ACCREDITATION SALES REPRESENTATIVE

Completed inbound and outbound sales calls of 150 per day.

Educated and equipped businesses leaders on the advantages of pursuing BBB accreditation.

Closed sales through building relationships within the business community. Education, Training and Honors

HIGH SCHOOL DIPLOMA, BOYD ANDERSON HIGH SCHOOL, FLORIDA 1986 FIELD MEDICAL TRAINING CERTIFICATION 1990

NAVAL HOSPITAL CORPS SCHOOL, U.S. NAVY 1990

4TH QUARTER QUALITY RECOGNITION CLUB AWARD: 1998

2ND PLACE WINNER OF RETENTION SAVES CONTEST: 1998

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