Call Center Learning Experience

Phillipine Mantja Makwela

**** ******* ****** ***** **** Ext 2 Midrand

+277*-***-****

*****************@*****.***

ID Number: 960**********

About me

Passion drives and attracts success, I believe in using every opportunity as a learning experience and this will enhance my ability to make an a learning experience and this will enhance my ability to make an impact in my future work environment.. Education

National Senior Certificate, Umqhele Secondary School(2014) Accounting Business Studies Mathematical Literacy Economics Sepedi English Life Orientation

End User Computing and Call Center, Ezulwini Staffing(2017)

Inbound Call Center Outbound Call Center Microsoft Wholesale and Retail Distribution, Regal Distribution SA (2019)) Sales Administration Concepts of Wholesale and Retail Environment Customer Service NQF level 5 higher certificate in economics management science: Unisa(2022) Modules completed: Basis Nmeracy Business management Commercial law Economics 1500 Introductory financial accounting Academic language& Literacy in English Introduction to business information system financial Accounting principles, concepts &procedures quantitElementaryative methods Sustainability and greed Experience

Administration Clerk and Outbound Administrator(November 2019 until April 2021) Regal Distributors SA PTY LTD (Greenstone Hills)

Scanning PODs Filling Maintain and Control records Issuing and Control of Products Manuals Capturing Collecting consumable orders from warehouse Assist with consumables stock takes

Wrapsa Pharmaceutical:(March 2022 -September 2022) 7

Packer operator documentation

Skills

Computer literate Communication skills Problem Solving skills Reliability Telephone antiques Questioning and listening Skills Negotiating and Assertiveness Skills Interview Techniques

References

Zitha Obed 078-***-**** Regal Distributors Supervisor Malema Merriam 082-***-**** Mentor

Lerato 076-***-**** wrapsa Supervisor