Customer Service Make A
Resume:
MS. CHRISTINE GOODSON
Thank You
Ms. Christine Goodson
Suitland, MD 20746
********@*****.***
To Whom It May Concern:
My name is Ms. Goodson & I am a future employee for your company. For the greater part of 20 years I have
been a dedicated employee of the Washington Metropolitan Area Transit Authorities. I believe that my
experience with customer service & transportation take pride in learning the safety protocols, guidelines &
intricacies of every position I have held. I believe with my work experience and stills that I would make a great
candidate for the advertised position.
With my passion to success & ability to handle myself professionalism & tact, I would make a great member of
your team. I would welcome the opportunity to meet with you to discuss my qualifications & future. Thank you
for your time & attention and I look forward to meeting with you.
Ms. Christine Goodson
Ms. Christine Goodson
3528 Silver Park Drive Apt. 14
Suitland, MD 20746
********@*****.***
As a leading customer service represenative & station manager, I currently managing stations for the Washington
Metropolitan Area Transit Authority. I performed my duties with pride dignity, respect & excellent communication skills. I
always preform my duties under all rules regulations & policies.
E X PER IEN C E
Washington Metropolitan Transit Authority
Station Manager 2011-PRESENT
I successfully completed station managers training course. My responsibility as manager & customer service
representative, I assist customers with adding proper fare to their smartrip cards & providing with proper information for
their travel needs also to gaining access to restroom, elevator/escalators, parking & general inquiries. Having clear,
effective, respectful & understanding communication with the customer on all inquiries to have a successful travel
experience & effectively listening to customers & diffuse volatile customer interactions and to maintain professional
composure when interacting with discourteous & unruly customers. Exercise my independent judgement, established
guidelines from the MSRP Book during emergency situations to carryout necessary duties to ensure the safety of Metrorail
customers & employees. Knowledgeable of surrounding areas & alternated transportation do to service disruptions,
monitoring the radio on OPS 5 for service updated & announcements Reporting occurrences such as vandalism, theft,
public disturbance & faultily equipment. Certified in Road-Way Protection (RWP), Cardiopulmonary Resuscitation (CPR) &
First Aide involving all parties. Monitoring routinely all Closed-Circuit Television (CCTV) for any all occurrences. Making
announcements to instruct passengers concerning delays, hazards, emergency situations and general routine travel
information. Reporting emergency to Operation Center Control (OCC) filling out the accurate report forms. Collection
(AFC) equipment inside the kiosk, making sure that the gate configurations are correct up and operational, knowledgeable
of the Station Standard Operating Procedures (SSOP) manual. Maintaining proper usage & faction of the Station
Operation Console (SOC) & Automated Fare Flexibility to work in schedule rotation multiple shifts, always maintaining a
neat and professional look. Follow proper opening & closing procedures stated in the handbook. Assisting customers with
lost & found, if item is not recovered log in through proper procedures.
Bus Operator 2001-2011
Being a former dedicated bus operator, I performed my job with pride and outstanding customer service. While being an
operator it was my duty to work flexible schedule rotation multiple shifts. I was responsible for understanding & adhering
to WMATA Rules & Regulations & Standard Operating Procedures (SOP). Safe operation of a commercial passenger bus
navigation through traffic via pre-established bus routes. Proper use of the radio system assuring to log in & out, keeping
an open communication with Bus Operation Central Control (BOCC). Assisted passengers with special needs or with a
disability boarding & exiting the bus in a safe manner, operating wheelchair lift according to the Americans with
Disabilities Act. Providing Customers and Employees with courteous & professional customer service, providing schedule,
route changes, road closures & detours. Collected proper fares through electronic payment and passes answer all fare
questions & issuing of transfers when requested with the correction time & date. Making a proper vehicle inspection
before taking bus off the yard. Skill to effectively listen to customers & diffuse volatile customer interactions and to
maintain professional composure when interacting with discourteous & unruly customers. Prepared & submitted accident
& incident reports in a timely manner utilizing proper forms & in accordance with established guidelines. Possession of a
current Commercial Driver's License (CDL) with the Passengers indorsement (P).
A D D I TI O N A L C R ED EN TI A L S & R EF ER EN C ES A VA I LA BLE U PO N R EQ U EST
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