Call Centre, Data capturing,Marketing Research
Resume:
CURRICULUM VITAE
OF
ALICE MATROPO TWALA
Cover Letter
I am an ambitious person a go-getter who doesn’t give up easily. I am not afraid of challenges instead I take them as an opportunity to learn and become better. I can work well as an individual and within a group. I am self-motivated, and I have got self discipline. I am confident and dedicated towards everything I do. I am goal driven; I am reliable, responsible and honest. I have done a Marketing Research Programme with SETA through Quest. (Year: 2008-2009) I did field work as well as part of the research for quest I have also done data capturing.
Any documentation or qualification will be forwarded on request The reason for my application is I would like to join an organization of people who are passionate; driven and enthusiastic who enjoy what they do and do it well. Those are the qualities I have, so why not become part of a team whereby I’ll be learning a lot and making a positive contribution towards achieving the organisation’s goals and strategies. CURRICULUM VITAE
OF
ALICE MATROPO TWALA
Personal Details
Surname : Twala
First Names : Alice Matropo
Gender : Female
ID Number : 860***-****-***
Home Address :
No 10-17 Avenue
Alexandra
2090
Cell No : 071******* / 072*******
E-mail : *********@*****.***
Marital Status : single
Home Language : Zulu
Nationality : South African
Criminal Record : None
Health : Good
Dependants : 3
Language Ability
Speak : English; IsiZulu, Sesotho and Tswana
Read : English; IsiZulu, Afrikaans and Sesotho
Write : English, Afrikaans, Sesotho and IsiZulu
Interests
Hobbies : Listening to music & singing
Sport Activities : Athletic, soccer & tennis
Secondary Education
High School Attended : Mitzvah School-United Sisterhood Qualification Obtained :Grade 12
Matric Subjects : English
Afrikaans
IsiZulu
Business Economics
CURRICULUM VITAE
OF
ALICE MATROPO TWALA
Geography
Biology
Year : 2003
Educational Qualifications
A Diploma & Certificate in computer studies.
I have also attained an NQF Level 4 Qualification in Marketing Research and a call centre Certificate.
Computer Skills Call Centre Skills
o Windows XP
o Typing
o Intro to PC
o MS Access 2003
o MS PowerPoint
o MS Word 2000 Level 1
o MS Word 2003 Advanced
o MS Excel 2000 Level 1
o MS Excel 2003 Advanced
o General Office Practice
o Understanding the Internet
o Outlook Express & Internet Explorer
o Introduction to Programming
Inbound Call Centre Training
o Telephone Etiquette
o Communication Skills
o Inbound Call Management
o Basic & Advanced Customer service
Outbound Call Centre Training
o Sales Training
o Debt Collecting
o Negotiation & Assertiveness Skills
o Questioning & Listening Skills
o Cross Selling & Up Selling
Work Experience
Company Name Position Held Duration
Grin-pal Energy CSO & Data Capturing 2011
C2D Events Events Co-ordinator 2012-2013
Expressive Promoter 2014-2015-Oct
Afri-City Summit CLO Nov-Dec -2015
Platinum life Call centre 2020 Jan-2022 Dec
CURRICULUM VITAE
OF
ALICE MATROPO TWALA
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