Patient Care Behavioral Health
Resume:
PARITA PATEL
CONTACT
*********@*****.***
Boston, MA 02134
SKILLS
Customer Experience Optimization
Recruitment and Onboarding of Medical Staff
Scheduling and Resource Allocation
Payroll Administration and Financial Oversight
Practice and Operations Management
Clinical Process Improvement Initiatives
Employee Development and Performance Management
Supervision of Administrative and Support Teams
LANGUAGES
Hindi
Conversational
Gujarati
Conversational
PROFESSIONAL SUMMARY
I am a dedicated and results-driven Practice Manager with a proven track record of successfully overseeing the operational aspects of healthcare facilities, including dental, optical, radiology, behavioral health, and medical specialties. With a keen understanding of healthcare administration, I have demonstrated leadership in optimizing workflows, enhancing patient care, and ensuring regulatory compliance. My strong interpersonal communication skills have facilitated effective collaboration across diverse healthcare teams. Fueled by ambition and a commitment to excellence, I am now seeking to leverage my skills and experience to advance into a higher-level leadership position. My strategic mindset, coupled with a proactive approach to problem-solving and a passion for continuous improvement, positions me to drive the success of healthcare organizations in a broader capacity.
EXPERIENCE
December 2022 - Present
Practice Manager
DotHouse Health, Dorchester, MA
Develop and implement operational policies and procedures to ensure the smooth functioning of the dental, optical, radiology, behavioral health, and medical specialties departments.
Collaborate with department heads to streamline workflows, optimize resource utilization, and enhance overall efficiency.
Recruit, train, and supervise a diverse team of healthcare professionals within each specialty.
Foster a positive work environment, promoting teamwork and professional growth.
Conduct regular performance evaluations and provide constructive feedback.
Oversee the delivery of high-quality patient care services across all specialties.
Implement and monitor patient satisfaction initiatives to enhance the patient experience.
Address and resolve patient complaints in a timely and effective manner.
Collaborate with the finance department to develop and manage budgets for each specialty area.
Monitor financial performance, identify areas for cost reduction, and implement strategies to maximize revenue.
Ensure compliance with regulatory requirements, industry standards, and best practices.
Stay abreast of industry trends and advancements in healthcare technology.
Facilitate effective communication between different specialty departments, fostering a collaborative and interdisciplinary approach to patient care.
Collaborate with other healthcare professionals, administrators, and external partners as needed.
Train new staff on practice policies and procedures while providing ongoing feedback and coaching.
Ensure compliance with all applicable laws including HIPAA regulations by implementing best practices in document management.
Supervise and provide guidance to staff members, motivating them to perform their best.
Oversee financial operations such as budgeting, billing, and collections.
Utilized data to analyze performance and identify areas for improvement.
Report monthly productivity results to providers and staff.
October 2022 - Present
Service Coordinator - Part time
Medically home, Boston, MA
Communicate and build collegial relationships with clinical staff, multidisciplinary colleagues, patients, and clients
Collect and organize patient data
Maintain records and databases including record set-up and maintenance
Upload paperwork to patient record including insurance information
Coordinate and schedule home visits, equipment delivery, and lab tests with community partners and vendors from order to service fulfillment
Diligently follow-up on administrative tasks and communicate updates to the team in an efficient and reliable manner
Manage complex and multidisciplinary real-time scheduling needs of a diverse patient population
Maintain supplies and documentation, as needed, to support the unique MH care delivery model
Collaborate with leadership to develop and implement new processes and systems, with potential to train and orient new staff
Perform other administrative support duties as required.
March 2022 - December 2022
Practice Manager
New England Eye Center- Tufts Medical Center, Wellesley, MA
Provides direct patient care within the scope of his/her preparation and within current standards of practice
Leads and collaborates as a member of the health care team, contributing toward a supportive environment that promotes the attainment of patient goals that are specific measurable, action oriented, realistic and timely
Supervise ophthalmic technicians and ophthalmic photographers
Ensure that all staff is working productively, efficiently and completing job duties within deadlines
Hold staff accountable and provide coaching, development and counseling as necessary
Coordinate and communicate daily and weekly clinic coverage by producing a weekly coverage schedule and adjusting assignments to cover for staff vacations and unexpected absences
Coordinate clinic staff work schedules to ensure adequate coverage throughout the clinic day
Monitoring time and attendance and use of overtime with staff payroll and sign off
Lead daily morning rounding to confirm clinic is properly staffed for the day, each exam room is prepared, and all pre-clinic work is compete
Daily rounding with the physicians to evaluate physician and clinical needs
Manage clinic supply and medication/cosmetic purchasing process
Ensure that the clinic is properly stocked by anticipating needs and placing orders with the necessary lead time
Manage and optimize workflows to achieve successful quality outcomes and benefit maximization within the scope of responsibilities
Serve as a role model and mentor to clinical staff in their growth and development
Develop a strong team, work ethic and positive patient-centered culture
Interview and recommend selection of applications, conduct training, assign and schedule work, conduct annual performance evaluations and recommend disciplinary actions
Identify long-term coverage needs and levels of staff support needed based on physician schedules and growth of department
With department leadership, recruit and other clinical support staff
Create and implement standardized training curriculum for new hires
Develop and revise existing training curriculum and operational procedures for the staff
Generating reports to monitor and track key performance indicators including or deviation from expected results for assigned projects
Monitor process and procedure to ensure compliance with contractual, regulatory (Federal/State) entities.
October 2017 – June 2022
Ophthalmic Consultants of Boston, Boston, MA
Laser Vision Correction Supervisor May 2021 - June 2022
Certified Ophthalmic Technician March 2018 - June 2022
Front Desk Representative October 2017 - March 2018
Leadership & Team Management: Supervised a team of certified ophthalmic technicians and support staff in the Laser Vision Correction department. Recruited, trained, and managed staff, fostering a collaborative environment for continuous professional development.
Patient Care & Consultation: Conducted pre-operative consultations to assess eligibility for laser vision correction, explaining procedures, risks, and benefits. Performed preliminary eye exams and diagnostic tests, providing guidance on treatment options and post-operative care. Managed patient inquiries, scheduling, and educational sessions to enhance patient understanding.
Clinical Operations: Coordinated and scheduled laser vision correction surgeries, optimizing surgical equipment and staff utilization. Assisted ophthalmologists during medical procedures and maintained calibration and maintenance of diagnostic equipment. Ensured compliance with clinical protocols, documentation standards, and regulatory requirements.
Quality Assurance & Efficiency: Implemented and monitored quality assurance programs to maintain high standards of safety and effectiveness. conducted regular audits in collaboration with the QA team, and streamlined workflow processes to reduce costs and improve productivity.
Customer Service & Administrative Duties: Provided front desk support, scheduling appointments, collecting payments, and managing patient records. Demonstrated strong communication skills by addressing patient needs both in person and over the phone, ensuring a positive patient experience.
EDUCATION
In Progress, Anticipated Graduation: May 2026
Master of Healthcare Administration (MHA)
University of North Carolina Wilmington
December 2024
Bachelor’s in healthcare administration
Thomas Jefferson University
June 2007
Diploma
Lyman Hall High school
CERTIFICATIONS
Google Project Management Certificate (In Progress) – Developing skills in project planning, agile methodologies, risk management, and stakeholder communication.
Certificate in Community Health and Community Health Center Management- 06/03/2024
REFERENCES
References available upon request
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