High School Customer Care

CURRICULUM VITAE

NAME :Charity Nyaboke Onyando

DATE OF BIRTH : 21st January 1998

CELLPHONE :079*******

EMAIL ADDRESS :

**************@*****.***

NATIONALITY : Kenyan

GENDER :Female

MARITAL STATUS : Single

LANGUAGE :English / Kiswahili / gusii

CAREER OBJECTIVES

To apply skills and knowledge acquired as well as learning new concepts in any field I got to apply my information science skills. To find a challenging position to meet my competence, capabilities, skills, education and experience. PERSONAL ATTRIBUTES

• Good communication skills.

• Can work under minimum supervision,

• Honest.

• A self-starter with strong sense of agency who responds positively to pressure.

• I am young dynamic and self-motivated professional. EDUCATIONAL/ PROFFESSIONAL BACKGROUND

Sep 2019-SEP 2021: Kisii University [diploma in information science] JAN 2014_Dec 2018: Itierio girls’ high school and attained a KCSE certificate with a mean grade of C plain

Jan2009-Dec 2013: Itierio girl’s primary boarding where I attained a KCPE certificate of 363 marks

PERSONAL SKILL

• Computer Literate (MS word, MS Excel, MS access, Publisher)

• Interpersonal skills

• Teamwork skills

• Leadership skills

• Attention to detail

• Enthusiasm and personal drive

• Initiative

• Management and organizational skills

• Willingness to learn.

WORKING EXPERIENCE:

2021 september got employed at Doramo investment limited a cyber-service provider Responsibilities here were;

1 Networking and system administration

2 Operating systems and virtual machines

3 Working on some online services such as; NTSA, KRA, ECITIZEN and all online applications.

4 printing and photocopying of documents.

5. Typing of information and research projects.

6. Customer care services.

7. Designing of different documents

Follow up with clients about loan renewals

Monitor progress of existing loans

D-Light Kenya

Sales Supervisor

February 2022_ December 2022

Nakuru

Respond to customer inquiries and complaints

Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers Monitor sales activities to ensure that customers receive satisfactory service and quality goods Inventory stock and reorder when necessary

Instruct staff on how to handle difficult or complicated sales Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions Formulate pricing policies and accuracy Attend trade shows to identify new products and services Coach, counsel, recruit, train and discipline employees Approve contracts with vendors

Utilize information technology to record sales figures for data analysis Kenya National Archives and Documentation Centre

Records Clerk

January 2023

Nairobi, Kenya

Top Skills

Data entry skills

Excellent written communication skills

Attention to detail

Administration and organizational skills

Working knowledge of relevant word processing tools Critical thinking skills

Ability to work under pressure

Team spirit

Communication

Marketing

Analytical Skills

HOBBIES

• Volunteering and community involvement

• Writing

• Blogging

• Podcasting

• Marketing

• Learning languages

• Photography

• Travel

REFEREES

1 Doris Rasugu

C.E.O Doramo investments

Tel: 072*******

2.Justus Morema

Teacher itierio primary

Tel:072*******

3. Jared masese

Sales manager

D-light company

Tel:079*******

Contact this candidate