Medical Records Supervisor
Resume:
Andrea Ulibarri
Colorado Springs, CO 80951
Mobile: 785-***-****
Email: ***********@*****.***
Availability: Job Type: Permanent, Full-time, Part-time
Desired locations: Colorado Spring, CO
Work Experience:
Supervisor of Outpatient Records/Release of Information - Raymond W. Bliss Army Health Center, Fort Huachuca, AZ (12/2022- 3/2025)
Duties, Accomplishments, and Related Skills: Supervised the Outpatient Records (OPR) and Release of Information (ROI) offices, to include the hiring and training of new employees. Supervised 6 medical records technicians (GS-5), in addition to 2 correspondence clerks in ROI (GS-5) and one medical records courier (GS-2). Managed workload of employees and maintained front desk scheduling, ensuring coverage during operational hours. Ensured all employees followed regulatory guidance procedures and strictly adhered to HIPAA guidelines and DHA policies.
Ensured adequate employee coverage for holidays and vacation schedules. Held regular huddles and communicated upcoming projects, goals, changes in policies, and sought ideas from others to further support the mission. Developed performance standards and pursued ways to improve production or increase the quality of the work. Performed progress and annual reviews for each employee and documented in DPMAPS. Performed inventory audits and conducted research to determine the location of records being utilized. Researched all inconsistencies on audits regarding records not accounted for. Paid close attention to detail in all assigned duties.
Specialized Experience:
Proficient in Microsoft Word, Excel, and PowerPoint applications. Fast learner and can easily adapt to changing circumstances/mission needs.
Supervised the Medical Correspondence Section, ensuring all disclosures of medical information were in Accordance with both DHA policies and Army Regulation 40-66. Performed research and correlated both old and current medical records to provide a systematic, chronological history of medical treatment received by patients from this and other treatment facilities. Reviewed and responded to written, telephone, or personal requests for medical information on present or former RWBAHC (facility) patients. Received requests from military treatment facilities (MTFs), civilian hospitals and physicians as well as individuals. Selected and compiled requested information from medical records, ensuring no important data is omitted. Reproduced the recorded data as requested. Prepared appropriate documents as needed to forward medical records and transmitted complete packages to appropriate personnel authorized to release patient medical information.
Submitted work tickets for errors in the electronic health record (EHR registrations and submitted erroneously scanned data to the HIPAA privacy officer for its removal from the record. Trained employees in processes and procedures.
Medical Records Technician- Raymond W. Bliss Army Health Center
(5/2022- 12/2022)
Duties, Accomplishments, and Related Skills: Worked at the front desk on rotating shifts, answered the phone and helped anyone who needed assistance. Filled out DD 2870 forms correctly for those requesting records and processed them, released encounters, results, or immunization records as requested. Processed Behavioral Health requests as well as complete medical records requests and determined if they have a hard copy record. If a hard copy record was present, I would scan it and take the request to ROI (correspondence office) for it to be processed. Scanned and uploaded outside records once they were signed by providers. Determined where faxes should be routed, and separated them accordingly, and placed them in appropriate designated boxes where they needed to be routed by our courier. Processed DD 877 forms, prepared and shipped out records to other military treatment facilites, and prepared and shipped out records for retirement and performed HIPAA checks on all records. Entered every signed request into a tracking system and updated it every time that request was touched. Faxed out lab results to ordering providers for patients who received lab services at the facility. Located records from other MFTs for retirement and obtained dental records from the dental office on Ft. Huachuca. Performed HIPAA checks on charts prior to mailing out and then mailed them out to the Army Records Processing Center (ARPC). Processed STAT requests and faxed out the records requested accordingly.
Supervisor: Fonda Nicholls 520-***-****
Okay to contact this Supervisor: Yes
Mount Graham Regional Medical Center
Lead Certified Medical Assistant
(2011 -2021)
Duties, Accomplishments and Related Skills:
Acted as a lead MA in a supervisory role over 3 clinics. (Cardiology, Gastroenterology, and Family Practice). Ensured the departments always had adequate staffing coverage, and ordered supplies as needed and supervised the Medical Assistants in their daily tasks. Supervised the VFC program (vaccines) and educated the medical assistants regarding the processes for vaccine usage, storage, and accountability forms. Acted as a liaison between providers and staff and resolved any issues that arose. Possesses strong communication skills and have management experience sufficient for a supervisory role.
Scheduled appointments at the specialty clinics, processed referrals, input patient data, and obtained patients’ vital signs. Communicated the patients’ complaints to the doctor(s), performed EKGs, performed treadmill stress tests, scanned documents into the EHR as well as managed the patients’ medical records and updated them as needed. Entered charges using appropriate CPT and ICD-10 codes. Also entered orders for tests and obtained prior authorizations for tests through the patients’ insurance companies. Performed other duties, including but not limited to VFC management, giving injections and immunizations, venipuncture, drug screens, urinalysis, strep, flu, RSV, and other testing.
Supervisor: Diane Hansen 928-***-****)
Okay to contact this Supervisor: Yes
RexOBGYN
Safford, AZ
08/2020-5/2021
Hours per week: 28
Medical Assistant
Duties, Accomplishments, and Related Skills:
Prepped and cleaned rooms, ran urinalysis and pregnancy tests, assisted providers with procedures and exams, collected samples to send to pathology. Called patients, scheduled appointments, gave lab results to patients, and administered injections and immunizations.
Optima Medical Center (Formerly Mt. Graham Family Practice)
1300 S 20th Ave
Safford, AZ
03/2003 - 11/2011
Hours per week: 40
Medical Assistant
Worked on and off at Mt Graham Family Practice for several years, while my husband was in the military and were stationed in Germany and in Kansas. When he would deploy, I would come back home to the Thatcher/Safford area and twice, I went back to work for them- a total time of roughly 5 years.
Duties, Accomplishments and Related Skills:
Performed venipuncture, administered injections and vaccinations, and assisted doctors in multiple procedures. I also took patients back to exam rooms and obtained their vital signs and performed tests such as urine pregnancy tests, urinalysis, throat cultures, influenza swabs, RSV swabs, and ran blood occult tests. I also administered breathing treatments and called in prescriptions for patients as ordered by the doctors, as well as called patients with test results.
Supervisor: Jessica Sandeno (no longer there)
Alternate: Brenda Adamson F-NP 928-***-****)
Okay to contact supervisor? Yes
Education: Western Governor’s University Salt Lake City, UT United States Bachelor of Science in Health Information Management
Eastern Arizona College Thatcher, AZ United States
Technical or Occupational Certificate since 2001
Job Related: All JKO, Relias, and other online and in-person training is up to date. CPR
Training: Certification current- expires 11/2025
References: Name
Brenda Adamson Employer Title
Phone
Optima Medical FN-P
Email: *********@*****.***
Shon Ward DHA: Raymond W HIPAA Privacy
Bliss AHC Officer
Tammy Huante DHA: Raymond W PEBLO Officer Bliss AHC
Deann Schade
N/A Lifelong friend
928-***-**** Indicates professional reference
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