Customer Service Administrative Assistant

Agricultural and Rural Development Authority (ARDA)

Public Affairs, Media Relations & Corporate Communications Assistant August 2023 – Present

Assisting in the development and execution of communication strategies to promote ARDA’s projects.

Drafting press releases, articles, and other media materials for distribution.

Monitoring media coverage and preparing reports on ARDA’s visibility and public perception.

Coordinating press conferences, media briefings, and corporate events.

Engaging with journalists, government officials, and key stakeholders to enhance ARDA’s reputation.

WORK EXPERIENCE

Munashe Eustice Chirinda

An experienced and skilled communications and international relations professional with experience in media relations, corporate communications, research, and customer service. Skilled in developing and implementing communication strategies, engaging with stakeholders, and conducting in-depth policy research. Passionate about diplomacy, public affairs, and fostering positive institutional visibility.

+263-**-***-**** +263-**-***-****

10724 New Stands, Manresa Park,

Harare

*********@*******.***

CONTACT PROFILE SUMMARY

EDUCATION

CERTIFICATIONS

Executive Certificate in Diplomacy,

Protocol, Etiquette & Professional Branding

(Completed 2022)

Africa University

Bachelor of International Relations (First

Class) (Completed 2023)

Tafara One High School

Advanced Level (2017 - 2018)

History (B), English Literature (C),

Divinity (C)

Ordinary Level (2012 - 2015)

6 O-Level passes

Certificate in Computer Operations and

Packaging (Completed 2015)

PROFESSIONAL SKILLS

Public Affairs & Media Relations

Research & Policy Analysis

Corporate Communications

Stakeholder Engagement

Event Planning & Coordination

Customer Service & Client Relations

Administrator Assistant

Zimbabwe Institute Of Diplomacy

Assisting in the day-to-day administrative tasks of the institute, such as managing correspondence, scheduling appointments, and handling inquiries.

Coordinating logistics for events, meetings, and training programs.

Maintaining and updating records, databases, and filing systems. Supporting the development and distribution of promotional materials and publications.

Coordinating travel arrangements and catering for meetings Preparing expense reports.

Developing and managing spreadsheets.

Scheduling appointments, meetings, and events for business employees and visitors.

Managing front-end communication with visitors and clients. Organising internal business operations and office management systems.

Handling office equipment and managing office supplies. Supervising other clerical staff members.

January 2020 - December 2022

REFERENCES

Mr. Kuda Chidziya

Public Affairs & Media Relations Officer, ARDA

Phone: +263-**-***-****

Email: **********.********@****.**.**

Report Writing & Presentation

Strong Interpersonal &

Communication Skills

Media Monitoring & Analysis

Press Release & Content Writing

Diplomacy & International Relations

Crisis Communication & Reputation

Management

Social Media Management

Strategic Planning & Implementation

Problem-Solving & Critical Thinking

Teamwork & Collaboration

Administrative & Organizational

Skills

Negotiation & Persuasion Skills

Adaptability & Multitasking

Mr. T. Tawonezvi

Manager, Hammer and Tongues Group

Email: *********@****************.***

Dr. V.A. Chikanda

Chairperson, Zimbabwe Institute of Diplomacy

Phone: +263-**-***-****

Email: *********@*****.***

Hammer and Tongues Conti Touch Technologies

Customer Service Officer

(January 2021 – December 2021

Managed customer inquiries, complaints, and feedback across multiple channels.

Provided product information, pricing details, and support to customers.

Processed orders, tracked shipments, and resolved billing and delivery issues.

Fostered strong customer relationships to ensure satisfaction and retention.

Contact this candidate