Human Resource Dispute Resolution

Benjamin M. Baldwin

Milwaukee Wisconsin

Phone: 414-***-****

Email: **********@*****.***

QUALIFICATIONS AND SKILLS

Human Resource or Claim Representative position, with interest in dispute resolution and/or employee training, offering experience in the following areas:

● Dispute Resolution including negotiation, arbitration, and mediation.

● Ten years of experience in personal and commercial insurance claims including medical, property, liability, fraud auto and special disaster claims.

● Human Resource Management.

● Outstanding Interpersonal Communications.

EDUCATION

● Masters in Dispute Resolution Arbitration, Mediation, and Negotiation, Marquette University, 2015.

● Honors/Mediation and Conflict Resolution Skills Training THE MEDIATION AND RESTORATIVE JUSTICE CENTER, 2012.

● Associate Degree in Applied Science -Paralegal MILWAUKEE AREA TECHNICAL COLLEGE, 2008.

● Bachelor of Science in Human Resource Management, FRIENDS UNIVERSITY, Wichita, Kansas, 1986.

● Associate of Science in Business Administration, 1986. WORK EXPERIENCE

Church Mutual Insurance Company 2022-2024

Position: Claims Adjuster II & Customer Service Agent Duties:

• Interpret and apply insurance policies.

• Evaluate and negotiate the resolution of claims.

• Address the insured’s questions accurately to address any felt complexities in the policy in a timely manner.

• Review the insured’s policy to determine if new products would be beneficial to their policy based on their current needs.

• Complete certificates of insurance (loss payee), mortgage holders and evidence of insurance. Office of the City Attorney 2018-2022

Position: Investigator/Adjuster

Duties:

• Draft correspondence including denial letter to claimants and their attorney as well as draft recommendation letters to the Common Council.

• Review medical reports, establish value of injury claims, and negotiate settlements.

• Analyze claims data and investigate reports from City agencies.

• Inspect property damage and accident sites, take photos and canvass for witnesses.

• Contact claimants or their attorneys, witnesses, and City personnel as investigation requires.

Anthem 2017-2018

Position: Subrogation Assistant

Duties:

• Responsible for assisting in handling Third Party Liability, Worker’s Compensation and other subrogation recovery cases.

• Primary duties may include, but are not limited to: Initiates calls to groups, insurance companies, attorneys, subscribers and others as necessary to complete subrogation recovery of potential third-party accidents and work related injuries.

• Responds to subscriber and group inquiries regarding information on injury claims.

• Works with subrogation staff, other departments, and outside clients to assist with the recovery process.

• Prepares communications. Reviews diagnostic and procedure codes to determine claims relevant to each case.

Activate Staffing / American Family Insurance 2016 - 2017 Position: Claims Examiner Investigator

Duties:

• Interprets and applies insurance policy to exposures presented.

• Identifies potential coverage issues.

• Evaluates and negotiates the resolution of claims within authority levels.

• Provides accurate and timely information to all internal and external stakeholders.

• Creates and manages timely, clear and accurate documentation.

• Provide estimates and recommendations for automobile repairs to auto body shops. QBE Insurance/ Sedgwick Claims Management 2013-2016 Position: Casualty Claims Specialist

Duties:

• Interprets and applies insurance policy to exposures presented.

• Identifies potential coverage issues.

• Evaluates and negotiates the resolution of claims within authority levels.

• Provide accurate and timely information to all internal and external stakeholders while creating and managing timely, clear, and accurate documentation. Office of the Wisconsin State Public Defender 2008-2013 Position: Client Service Specialist

Duties:

•Develop plans for alternatives to incarceration.

• Conduct extensive client, witness, and family interviews.

• Write extensive formal letters of sentencing memorandum and alternative to revocations for judicial review.

• Work closely with supervising attorneys, criminal investigators, probation agents. Prepare court filings and format of official documents.

• Conduct witness interviews on an investigation level.

• Researched community based and institutional resources for clients' needs. Save-A-Lot Foods/ Jewel-Osco/ Pick n Save, Milwaukee, Wisconsin 2005 - 2008 Position: Assistant Grocery Manager

Duties:

•Lead new-employee training programs in customer service and store operations.

• Set merchandise displays.

• Operated cash register and software system for cash handling accuracy.

• Conduct intensive inventory controls and participate actively in store security and dispute resolution between customers and staff.

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