Customer Service Data Entry

DEBRA LANGLOIS

*************@*****.*** 352-***-**** Ocala, FL 34481

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Questionnaire Assistance

Team Collaboration

Unbiased Interviewing

Regulatory Compliance

Experience

Enrollment Services Specialist ACSI Sevenstar Academy - Colorado Springs, CO 07/2021 - Current

Assisted students with enrollment processes, including registration and financial aid.

Responded to student inquiries regarding admissions requirements, course selection, and other related topics.

Conducted outreach activities to promote enrollment services to potential students.

Maintained accurate records of all enrollment data in the system database.

Performed data entry and maintained detailed reports on enrollment trends over time.

Served as a liaison between faculty members, staff, parents, and students.

Asked questions in accordance with instructions to obtain person's name, address and age.

Contacted consumers from prepared list to conduct interviews to obtain information.

Director Business and Finance University of Florida, Gainesville - Gainesville, FL 11/1976 - 01/2010

Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.

Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.

Recruited, trained, supervised, evaluated and mentored staff members.

Managed budgeting and financial planning processes for the organization.

Reviewed internal reports and identified areas of risk or potential cost savings.

Coordinated resources across departments to maximize productivity levels.

Established relationships with vendors and suppliers to secure favorable terms for materials or services.

Prepared presentations for board meetings summarizing key developments within the company.

Assessed employee performance against established benchmarks or targets.

Cultivated strong relationships with customers by responding promptly to inquiries or complaints.

Negotiated agreements with external partners such as contractors or consultants.

Recruited, hired and trained employees on operations and performance expectations.

Cultivated and maintained relationships to promote positive work culture.

Supported work-life balance to improve staff morale.

Generated reports to review data and issue corrective actions for improvements.

Worked with department managers to formulate annual budgets.

Education and Training

Southport High School Indianapolis, IN 05/1974

High School Diploma

References

References available upon request.

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