Account Support Specialist

KATIE AYDELETTE 404-***-**** **************@*****.***

Dedicated and friendly customer service specialist brings several years of experience in verbal troubleshooting, support and customer care.

WORK EXPERIENCE

Associated Agents Greensboro October 2021 – Present Office Assistant

• Assist with oral/written communication to existing clients on closing of the business.

• Research accounts for unpaid invoices as well as assist with complete inventory assessment of equipment. National Sugar Marketing LLC March 2019 – September 2021 Account Support Specialist

• Accountable for order flow from NSM customers and brokers with regards to ordering, shipping and invoicing refined sugar products.

• Inputs customer orders, special instructions, price confirmation and shipment information into a JDE systems platform on a timely basis.

• Communicate clearly and professionally with customers, factories, external warehouses and transportation vendors in regards to order setup and process flow.

• Effectively manage the transmittal of all forms of customer information, order changes, shipment variations and cancellations directly with affected stakeholders within the supply chain. Associated Agents Atlanta August 2018 – March 2019 Office Assistant

• Answer phone and relay messages.

• Shipping clerk for incoming and outgoing products.

• Prepared packing list and invoices.

AMBIT Technologies November 2017 – June 2018

Assistant

• Outbound marketing-compile a prospect database to send, print and email marketing.

• Client communications-utilize email marketing tools to communicate with customer base.

• Account executive assistant-perform task to assist account executives (project research, preparations of presentations, quote preparation, coupling meeting follow up notes, etc.)

• Data entry and assist with system design (restaurant menu building, etc.) ReZults Downtown Fitness March 2014 – March 2016 Front Desk Receptionist

• Greet and make all members feel welcome upon entry, process all applications for memberships.

• Responsible for all gym sales, balancing cash register, opening and closing duties, validating parking, inventory, overall gym maintenance.

• Answer all incoming phone calls in a friendly and professional manner. EDUCATION

West Georgia Technical College Graduation August 2017 Associate Degree of Applied Science in Office and Business Technology

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