Customer Service Representative

Anitra Poteat

******.*@*****.*** 336-***-**** Greensboro, NC

SUMMARY

Dynamic professional with 10+ years of experience in customer service and sales. Proven track record in building customer trust and enhancing brand awareness through exceptional communication and interpersonal skills. Demonstrated ability to engage audiences, drive sales, and deliver outstanding customer experiences in diverse environments.

WORK EXPERIENCE

Conduent/Health Insurance Florham New jersey, WFH

Customer Service Representative Aug 2024 - Dec 2025

• Managed inbound and outbound calls, effectively resolving member inquiries to ensure efficient communication.

• Assisted members in understanding and navigating benefits, claims, and billing processes, contributing to enhanced customer satisfaction.

• Documented interactions and facilitated transfers to relevant departments, ensuring seamless service continuity. Ttec/Percepta Englewood CO, WFH

Customer Service Representative Jun 2024 - Aug 2024

• Resolved customer inquiries and concerns via chat, delivering timely and accurate information on vehicle updates and order status.

• Managed documentation processes and escalated complex issues to ensure prompt resolution.

• Analyzed and reported recall data to enhance customer satisfaction and operational efficiency. Continuum Global Solutions Cedar Springs Dallas TX, WFH Customer Service Representative Mar 2024 - May 2024

• Managed inbound and outbound calls to assist customers with utility inquiries, ensuring efficient handling of service start-ups, terminations, and transfers.

• Coordinated scheduling and set up of meter appointments, enhancing customer satisfaction through timely service delivery.

• Reported outages and facilitated effective communication, maintaining seamless customer service operations. Alorica Greensboro NC, WFH

Customer Service Representative Jan 2022 - Sep 2023

• Provided support to banking clients through inbound calls, aiding with applications and self-service options.

• Maintained detailed records by accurately notating accounts and verifying customer information on a daily basis.

• Managed sensitive customer data, including payment processing and dispatching necessary documentation. Sally Beauty Greensboro NC

Sales Attendant Aug 2016 - Sep 2018

• Delivered excellent customer service by welcoming and assisting customers, addressing inquiries, and ensuring a positive shopping experience.

• Processed point-of-sale transactions and handled cash deposits, maintaining accurate financial records to support efficient store operations.

• Built strong customer relationships through attentive service and effective communication, enhancing customer satisfaction and loyalty.

Avon Greensboro NC

Sales Mar 2014 - Dec 2015

• Engaged with clients to understand their preferences and recommend suitable products, fostering strong customer service skills.

• Improved customer satisfaction and loyalty through enhanced interpersonal communication abilities during direct interactions.

• Increased sales by confidently approaching potential customers and effectively assessing their needs. EDUCATION

Virginia Community School

Certificate, Cosmetology

Greensboro NC

Jun 2015

Strayer University

Associate's Degree, Business Administration

Greensboro NC

Ultimate Medical Academy

Associate's Degree, Medical Administration Assistant Tampa Florida

March 2026

SKILLS

Very Well Communication Skills and Interpersonal Skills • Ability to Think Out of the Box With Every Situation That Needs to Be Handled • Superior Telephone Etiquette • Teamwork • Motivation • Computer Skills • Fast Typing • Leadership • Very Creative • Detail-Oriented • Active Listener • Very Organized • Customer Service • Mathematically Inclined • Responsible for Any Type of Paperwork, Scheduling • Greeting Customers • Attention to Details, Follow Through to Complete Assignments and Solve Problems With Minimal Oversight • Knowledge of Commercial and Private Banking • Problem Solving • Data Communication • Time Management • Collaboration

• Proactive • Work Ethic • Flexibility • Empathy • Sympathy • Tech Skills • Remote Management Skills • Medical Terminology • Scheduling • Assisting Patients • Documentation • Updating Personal Information • Ownership • Attention to Details • Hipaa • Medical Records • Stress Management • Medical Billing • Transportation Assistance

• Inbound Calls • Outbound Calls • Warm and Cold Transfer • Chat • Sending Emails • Problem-Solving • Public Speaking • Communication • Creativity • Adaptability • Beauty Advocate • Professionalism • Presentation skills • Brand awareness

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