Customer service, administration, employee management, tech skills
Resume:
MARIA VALLES
Bisbee, AZ *****
928-***-**** - ************@*****.***
PROFESSIONAL SUMMARY
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals currently seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. WEBSITES, PORTFOLIOS, PROFILES
SKILLS
Report Writing
Detail Oriented
Superior customer service
Complex Problem-Solving
Staff Management
Visitor Tracking
Project Management
Appointment Setting
Escalation Management
Domestic Engineering
WORK HISTORY
10/2023 to Current Assistant Project Manager/Administration Sky High Unlimited – Bisbee, AZ
Coordinated construction project components for a million-dollar general contractor specializing in historical home remodeling and new home construction Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
Negotiated contracts and agreements with vendors for constructive supplier relations
Provided excellent client experience by managing all administrative and logistic coordination and through consistent communication, providing updates on progress and addressing concerns
Planned, monitored and analyzed project costs to meet financial goals. 01/2023 to 10/2023 Sales Associate
Santan Ford – Gilbert, AZ
Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
Generated new leads through referrals and networking efforts. Collaborated with the service department to address any post-sale issues or inquiries from customers.
Developed a strong rapport with clients to foster trust and long-term relationships. Enhanced dealership reputation by delivering exceptional customer experiences. Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
Participated in ongoing training to stay current with industry trends and best practices.
01/2020 to 01/2022 Recruiting Manager
Larry H Miller Ford Mesa – Mesa, AZ
Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
Managed applicant tracking systems to keep recruitment processes organized. Increased employee retention rates by designing comprehensive onboarding programs for new hires.
Developed detailed reporting structures for key performance indicators related to recruitment activities, ensuring transparency and accountability in hiring efforts. 06/2020 to 05/2021 Director of BPO Sales and Service Delivery TTEC – Phoenix, AZ
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas. Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale. Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
06/2019 to 06/2020 Senior Sales and Operations Manager TTEC – Phoenix, AZ
Drove $2M lift in client revenue for Facebook via revenue uplift strategy surrounding optimal marketing product mix
Attained additional $1M topline revenue for TTEC through the development of a successful pilot program
Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
04/2015 to 06/2019 Sales Manager I, II, III
TTEC – Phoenix, AZ
Served as key point of contact for SMB North American program manager and global outsourcing manager to facilitate support of Facebook marketers in pursuit of ROI on Facebook Advertising
Led a successful sales team by providing motivational coaching and performance-based incentives.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
EDUCATION
01/2015 Master in Business Administration
University of Phoenix - Phoenix, AZ
01/2013 Bachelor's degree in Business Management
University of Phoenix - Phoenix, AZ
PERSONAL INFORMATION
Title: Executive Administrative Professional
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