Business Development Phone Representative

Cheryl Tidwell

Wichita, KS

Education:

Hutchinson University, Kansas 1983

Associate Degree in business management

Walden University Expected - Oct 2025

Bachelor of Science in Business Administration, Management Professional Experience:

Mel Hambelton Ford, Wichita, KS Jan 2025 - Apr 2025 Phone Representative, Business Development Center (FTE)

Actively solicited previous customers to encourage repeat business and promote new vehicle offerings.

Responded to customer inquiries and service requests, provided accurate information, and ensured timely resolution to enhance customer satisfaction.

Conducted outbound calls to connect clients with relevant services, promotions, and dealership events.

Coordinated and scheduled appointments for sales and service departments, ensuring efficient follow-up and customer engagement.

Ensured data accuracy and compliance with company policies while working in SAP.

Maintained and updated detailed customer records and communication logs using CRM software to support sales tracking and follow-up efforts.

Azamara Cruise Lines, (Remote) Oct 2023 - Nov 2024 Phone Representative (FTE)

Managed inbound calls and addressed guest concerns, including handling irate guests with professionalism and empathy to resolve their issues.

Handled customer complaints and inquiries, consistently working to de-escalate tense situations and restore guest satisfaction.

Assisted in daily supply chain operations including inventory checks and order tracking.

Coordinated with suppliers and transport providers to ensure timely and cost-effective Logistics solutions.

Delivered service recovery solutions, such as compensation or alternative arrangements, to ensure a positive overall experience for guests.

Collaborated with internal departments, including operations, guest services, and logistics, to resolve complex service-related problems efficiently.

Utilized Excel to create and maintain spreadsheets for tracking data, schedules, and reports. Walmart, Newton, KS Sept 2023 - Sept 2024

Customer Service Manager (FTE)

Supervised and supported a team of cashiers, ensuring smooth front-end operations and delivery of high-quality customer service.

Managed customer escalations by resolving disputes professionally and striving for satisfactory outcomes in challenging situations.

Oversaw high-volume daily operations, including monitoring cash flow, reconciling register transactions, and ensuring adherence to store policies.

Used SAP to monitor Logistics data such as stock levels, goods receipts, and dispatch status.

Thrived in a fast-paced retail environment by efficiently prioritizing tasks, adapting to shifting demands, and addressing customer needs in real time.

Managed Excel-based templates for reporting, budgeting, and planning activities. Corporate Lodging, Wichita, KS 67226, Jun 2023 - Aug 2023 Phone Representative (Direct Contract)

Assisted clients in booking lodging accommodations, ensuring a smooth and efficient reservation process.

Coordinated lodging preferences for business travelers based on company-specific travel policies and needs.

Maintained accurate records of bookings and client preferences, resolving any discrepancies promptly to ensure customer satisfaction.

Delivered high-quality service in a fast-paced call center environment, consistently meeting performance and service standards.

MCI Call Center, Wichita, Jan 2023 - Apr 2023

Phone Representative (Direct Contract)

Held an entry-level role primarily focused on transitioning into a new position with Corporate Lodging.

Accepted the offer and prepared for responsibilities related to corporate travel coordination.

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