Credit Analyst Accounts Receivable

Michelle Wolfgang-Fantone

Lexington, SC *****

+1-443-***-**** *******@*****.***

linkedin.com/in/mlwolfg

Summary

Diplomatic and Diligent Accounts Receivable, Billing, and Collections Specialist with a strong foundation in Office Management, Account Maintenance, Business Development, and Scheduling. Known for proactive troubleshooting and clear, tactful communication to drive customer satisfaction and enhance cash flow. Adept at streamlining operations, identifying inefficiencies, and supporting cross-functional teams.

Core Skills

• Credit Analysis & Debt Recovery

• Invoicing & Billing (AIA, Commercial, Residential)

• SAP, Oracle, Microsoft Office Suite

• Customer Service & Communication

• Contract & Account Management

• Remote Work & Mobile Applications

• Fraud Investigation & Claim Processing

• Project Coordination & Scheduling

Professional Experience

Credit/Debt Analyst

Pinnacle Consulting LLC – Columbia, SC

Jan 2024 – Dec 2024

• Conducted SAP testing for credit and collections modules • Investigated fraud cases and prepared ad hoc statements for third-party agencies

Collections Specialist (Contract/Temp)

Navitas Credit Corp – Columbia, SC

Jun 2023 – Jan 2024

• Managed collections for delinquent accounts and negotiated payment solutions

• Reconciled accounts and collaborated with internal teams to resolve disputes Debt Specialist I (Remote)

TD Bank – Lexington, SC

Oct 2021 – Sep 2022

• Managed DDA debt collections, negotiated settlements, and ensured compliance with FDCPA

• Conducted follow-up, claim filing, and inbound/outbound contact Office Associate

CertaPro Painters – Lexington, SC

Apr 2021 – Sep 2021

• Managed A/R, scheduling, project deliverables, and job costing • Supported marketing calls, maintained CRM data, and optimized crew productivity

Collections Specialist (Remote, Contract)

Campbell/Lance Snack – Hanover, PA

Dec 2020 – Feb 2021

• Oversaw invoicing and job costing, collections, and internal project coordination Assistant to Contract Coordinator

L. S. Lee, Inc. – Hampstead, MD

Apr 2020 – Oct 2020

• Reviewed contracts from bid through closeout; processed payroll adjustments Office Manager

CertaPro Painters – Timonium, MD

Apr 2019 – Mar 2020

• Managed business accounts, scheduling, and remote coordination using OneDrive and Outlook Accounts Receivable Specialist (Contract)

A&L Foods – Baltimore, MD

Nov 2018 – Mar 2019

• Reconciled invoices and collected on overdue accounts Accounts Receivable Coordinator

Judd Fire Protection – Westminster, MD

Jan 2018 – Aug 2018

• Handled AIA billing, insurance certs, audits, and collections for commercial/residential accounts Administrative Assistant (Contract)

R. M. Schmidt Inc – Westminster, MD

May 2017 – Dec 2017

• Managed dispatching, billing, payroll, and A/R tasks Account/Office Manager

Secure Alarms, Inc – Reisterstown, MD

Jul 2015 – Feb 2017

• Oversaw daily operations, monthly billing, and customer accounts Accounts Receivable Coordinator

Douron Inc – Owings Mills, MD

Dec 2011 – Jul 2015

• Conducted collections, credit checks, contract billing, and GSA compliance Education

Bachelor of Science – Criminal Justice

Penn State University – Harrisburg Campus, Middletown, PA May 2004 Vocational Certificate – Accounting & Bookkeeping

The Accounting and Bookkeeping Center – Towson, MD Mar 2011 – May 2011 Technical Tools & Platforms

SAP Oracle Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) QuickBooks AIA Billing CRM Systems VPN Access Mobile Productivity Apps

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