Patient Care Senior Healthcare

VICTOR M. VEGA

Plantation, FL ***** 954-***-****

victorhealth@Senior Healthcare mac.Executive com with 25+ years of leadership http:/in /www.hospital linkedin.administration, com/in/concierge victormvegaba medicine, and healthcare business consulting. Bilingual (English/Spanish) skilled in business growth, patient centric experience, and cross-functional team leadership. Proven success in driving performance, revenue, and VIP/international patient care.

CORE COMPETENCIES

VMV Founded for University Patient Directed hospital EDUCATION Bachelor Associate medical • • • • • • • • • • • • • • • Med Engagement Business Concierge Physician Talent Spearhead improvement Deliver for personal Consult networks, Successfully improving Held Center, Led ensure Increased training. Founded from Designed and Created elevate Acted communications. of within Degree multiple and Marketing Arts of practices high-a care lead executive 5% staff Miami as (Development the BA) world-(VIP communication, exclusive on AD) standardized profile Hospital coordination assistance. to and Development service and a Relations HCAHPS PATIENT and of UHealth patient B2B branding Marketing boutique Services, 72% Patient & re-and 45 Hospital/scaled Services implemented class initiatives Concierge patient oversight engineered patients, development, and (departments healthcare concierge Administrator Press satisfaction Care scores care system. & CENTRIC the collaborated and & and patient training Network acquisition. — Mentorship & — Miller Technician Ganey “USHINE” delivery. responsiveness, for Services ensuring marketing for Hospital boosting Strategic President by patient care patient-physician organizations. Consumer centric 25% operational VIP manuals School and to scores)Development management on enhance directly Medicine (Marketing. seamless Employee quarterly high-Planning PCT) operational centric Call centric strategies healthcare . of practices Relations, and value (Medicine and AOC) with audits, the service SOPs introduced coordination through Recognition patient patient patient services, to and efficiency. physicians, consulting for expand risk International workflows Healthcare Risk Operations Multicultural * University Hollywood Public 2017 elective satisfaction. strategic volume. experience management, serving a & provider robust of Program, Information Compliance – firm executives, * * Present medical of procedures, Associate 2005 Career for & service & Puerto providing as Programs, Service Engagement & Process multiple across a visibility, – Bilingual increasing Institute single and 2017 care, SOUTH Rico programs Management and Officer Vice a Rounding process Optimization helipad strategic travel, 560-private – point U-clinical Miami, San President, – referral Communication Access FLORIDA Hollywood, (during HCAHPS) staff bed Juan, of and and transport, practices, teams process contact FL academic solutions morale Transfer PR staff crisis FL to to