Customer Service High School
Resume:
ALEJANDRO C. SERRANO
***** ***** **., ******, ** 92570
Telephone: 951-***-**** Email: ***********@*****.*** PROFESSIONAL SUMMARY
Certified technician with 15+ years of experience in installing and servicing low voltage systems, including alarms, fire/life safety devices, and automation systems. Skilled in wiring, panel programming, and IP camera integration. Experienced with 2gig, Qolsys, and Alarm.com platforms. Strong background in telecommunications, access control, and networking. Dedicated to safety and excellent customer service in both residential and commercial settings.
EDUCATION/CERTIFICATION
• United Educational Institute (UEI), 2024
HVACR Certification
EPA 608 Universal Certification
• Western Electrical Contractors Association (WECA), 2020 Objective: Fire/Life Safety Technician Certification Western Electrical Contractors Association Fire Alarm Systems (32 Hour Course)
• ITT Technical Institute, 2001
5 Quarters completed - courses in Electronics Engineering, including digital, programable logic computers (PLC's), and computer electronics
• Rancho Verde High School, 1999
High School Diploma
PROFESSIONAL EXPERIENCE
• Johnson Controls, Riverside, CA
June 2022 – November 2022
Alarm Installation Technician
Member of Communication Workers of America (CWA) Union o Run and terminate wire and cable
o Mount devices and program panels
• Netronix, Placentia, CA
June 2021 – November 2021
Integration Technician
Member of International Brotherhood of Electrical Workers (IBEW) o Run and terminate wire and cable
o Mount devices and panels
• Alert360, Corona, CA
March 2021 – June 2021
Alarm Installation Technician
o Install and trouble-shoot low voltage panels
o Run and terminate wire and cable
o Install devices and program panels
o Work with 2gig and Qolsys panels
o Alarm.com home automation
o Installation and programming of IP cameras
ALEJANDRO C. SERRANO
21570 Burch St., Perris, CA 92570
Telephone: 951-***-**** Email: ***********@*****.***
• ADT, Riverside, CA
June 2005 – March 2021
Small Business Technician
o Install, service and troubleshooting of various alarm systems and their components o Install and service residential fire carbon and smoke detectors o Experience working with telecommunications
o Install, service and networking of home and business automation systems o Install, service and networking of access control (Brivo Certified) o Networking of NVRs; Installation and troubleshooting of IP cameras
• The Home Depot, Moreno Valley, CA
October 2002 – May 2005
Department Manager – Paint, Garden and Hardware
o Maintain and exceed sales goals in various departments o Inventory control; monitor and maintain inventory levels as required o Train and build employee capacity within assigned departments
• FedEx Ground, Rialto, CA
October 2001 – October 2002
Linehaul Department Clerk
o Organization of planning, scheduling of dispatch and arrivals; keep timely records o Communicate with clients, dock operations, drivers and dispatchers to answer diverse questions over telephone and in person
• FedEx Ground, Rialto, CA
October 1999 – October 2001
Full Time Package Handler/Department Specialist
o Load, unload and/or sorting of packages
o Maintain performance of conveyor belt
o 10-Key Certified
o Received management training and covered for Department Specialists in their absence REFERENCES
Available upon request.
Contact this candidate