Risk Management Project

Miguel Contreras Gaitán, CPP, PMP (in progress)

**** ******** ******, ********* ***

ZIP: 32765 Phone: 407-***-****

Email: miguelegaitangmail.com

LinkedIn: www.linkedin.com/in/miguelcontrerasg

Professional Profile

Security & Risk Management Professional with 15+ years of experience in Enterprise Security Risk Management (ESRM), Risk Assessment, Incident Response, and Project Management. Proven ability to establish governance frameworks, manage security programs, conduct risk assessments, and develop crisis response plans. Skilled in coordinating security operations, leading cross-functional teams, and implementing security policies in compliance with international regulations and industry best practices.

Fluent in Spanish, Portuguese, and English, with expertise in physical security, cybersecurity risk mitigation, and program management. Strong leadership, problem-solving, and communication skills, with a track record of improving security processes and ensuring regulatory compliance.

Core Competencies

Enterprise Security Risk Management (ESRM) Risk Assessment and Incident Response Client Relations and Customer Experience Crisis Management and Conflict Resolution Problem Solving and Critical Thinking Project Management (Waterfall, Microsoft Project) Team Leadership & Cross-Functional Collaboration Multilingual: Spanish, Portuguese, and English

Professional Experience

Securitas Inc., Montevideo, Uruguay June 2020 – July 2024

Team Leader, Specialized Security

Supervised and led team of over 100 security officers, ensuring efficient performance and operational safety in more than 35 diverse business, health care, embassy and corporates clients. Maintained operational procedures for each client, ensuring compliance with security regulations and client expectations. Interacting and built relationships meeting with clients, retaining business, and driving new business contracts.

Enhanced security protocols across 35+ client accounts by implementing customized on-the-job training (OJT), resulting in a 25% increase in compliance with safety regulations.

Retained costumers and expanded contracts by engaging and assessing client security needs, solving any security problems, and addressing any employee performance issues swiftly.

Boosted employee morale and enhanced company image by implementing uniforms and security equipment; ensured officers equipped to perform duties and maintain professionalism.

Utilized Microsoft Project and project trackers to monitor security milestones, develop work breakdown structures, and standardize reporting for better oversight.

Soft Skills: Leadership, Decision-making, Team Collaboration, Client Communication, Conflict Resolution.

G4S

Security Officer

February 2018 – June 2020

Conducted security rounds, monitored surveillance systems, responded to alarms, and controlled access to restricted areas.

Identified and mitigated potential risks such as theft, intrusion, and vandalism.

Assisted customers and employees, resolved inquiries, and promptly reported incidents to ensure a safe and secure environment maintaining an average response time of under 5 minutes.

Soft Skills: Attention to Detail, Problem Solving, Customer Service, Stress Management, Active Listening.

Venezuelan Army

Second-in-Command, Cavalry Unit

September 2015 – October 2017

Supervised and directed the daily operations of a cavalry unit stationed at Venezuela’s border, comprising over 250 personnel. Ensured the successful execution of strategic missions while maintaining discipline, order, and operational effectiveness in demanding conditions.

Coordinated patrol and surveillance activities in high-complexity zones, ensuring border security and the protection of local communities.

Implemented training and development programs for personnel, enhancing tactical, logistical, and emergency response skills, resulting in a 30% increase in mission efficiency.

Designed and executed resource management strategies, optimizing the use of supplies, equipment, and transportation in challenging terrains, reducing response times by 20%.

Served as the primary liaison with civilian and military authorities, strengthening interagency cooperation and improving the execution of joint operations in the region.

Led conflict resolution initiatives, mediating complex situations with local communities to ensure social stability in the area of operations.

Soft Skills: Strategic Leadership, Resource Management, Conflict Resolution, Decision-Making Under Pressure, Interagency Collaboration.

Education

Project Management Professional (PMP) IN PROGRESS – Project Management Institute 2025

Project Management Certificate – Google 2025

Certified Protection Professional (CPP) – ASIS International 2021

Master in Business Management – Instituto Internacional de Estudios Globales para el Desarrollo Humano 2017.

Venezuelan Army Specialization in Cavalry – Universidad Militar de Venezuela 2012

Bachelor Degree in Military Sciences – Academia Militar de Venezuela 2002

Certificates

Foundation or Project Management

Project Initiation: starting a successfull project

Project Planning: Putting all together

Project Execution: Running the project

Agile Project Management

Enterprise Security Risk Management (ESRM)

Information Security

Logistics Operations

Business Continuity Management

Supply Chain Logistics

Supply Chain Management

Integrated Protection and Security Management

Anti-Money Laundering and Bribery

Certified Security Protection

Cybersecurity

Additional Skills

oLeadership & Team Building: Proven ability to lead teams, build trust, and motivate employees to perform at their best, even under pressure.

oAdaptability: Quick to adjust to new challenges and environments, capable of thriving in fast-paced and dynamic settings.

oProblem Solving: Strong analytical and decision-making skills, with the ability to identify issues and implement effective solutions.

oTime Management: Skilled in prioritizing tasks and managing multiple responsibilities to meet deadlines.

oConflict Resolution: Able to mediate and resolve conflicts efficiently, maintaining team harmony and productivity.

oCustomer-Oriented: Consistently focused on exceeding client expectations, ensuring a high level of service delivery.

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