Student - Grand Canyon University
Resume:
Daneyah Thomas-Raphael
**** **** ****** ***** ***********, MN 55406
862-***-**** ***********@*****.***
EDUCATION
Grand Canyon University, Phoenix, AZ — Bachelor of Science in Behavioral Health Sciences
Expected degree in September 2026
EXPERIENCE
US Bank (Contact under Akkodis Staffing), Saint Paul, MN — CSM Cardholder Specialist
November 2023 - February 2024
● Met daily quotas with maintained accuracy.
● Accurately input sensitive credit card information into database with high attention to detail.
● Collaborated with team members to ensure timely and error-free data processing.
● Followed strict security protocols to safeguard confidential cardholder information.
US Bank (Contract under Russell Tobin & Associates), Robinsdale, MN — Employee Services Representative
January 2023 - July 2023
● Properly and professionally corresponded with coworkers on resolving/following up on cases by efficiently navigating and utilizing ServiceNow Portal.
● Organized and maintained employee records, ensuring accuracy and confidentiality.
● Managed inquiries and resolved issues for approximately 100 employees daily with professionalism and efficiency.
● Managed customer inquiries and concerns in a confidential and professional manner.
● Collaborated with team members to streamline processes and improve service delivery.
● Provided timely support and guidance to employees on HR policies and procedures.
SKILLS
Attention to detail
Willingness to learn
Active and empathetic listener
Technologically proficient
REFERENCES
Jeff Crane
****.*****@******.***
Christina Tidwell
*********.*******@***.***
Heather Rood
*******.****@*****.**.**
Anna Johnson
****.*******@********.***
IMedia Brands, Eden Prairie, MN — Inbound Order Entry Specialist
October 2022 - December 2022
● Efficiently operated AVAYA Softphone system when on calls with customers.
● Maintained professionalism and patience when executing de-escalation techniques during high tension conversations with customers.
● Practiced active-listening and attention to detail skills when entering sensitive customer data into order entry system.
● Practiced high attention to detail skills when adding customer’s desired items into their cart.
Midwest Disability P.A., Coon Rapids, MN — Intake Specialist July 2022 - October 2022
● Maintained familiarity with electronic health records (EHR) and other relevant software.
● Efficiently processed paperwork for new clients, adhering to established protocols.
● Entered accurate data into electronic records, including patient referrals and insurance information.
● Provided triage services, ensuring sensitive and responsive communication.
● Educate referral sources about available services to minimize crisis occurrences.
Vector Marketing, Remote — Sales Representative
July 2020 - August 2021
● Maintained professionalism and outgoing demeanor when handling 200-300 outbound calls and presentations per work shift.
● Maintained elevated level of confidence in executing product presentations.
● Independently built and maintained a health customer base.
● Successfully established client relationships.
Contact this candidate